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Harry King Page 1 of 2
HARRY KING
210 Huntington Avenue  Buffalo, New York 14214-1632  716-832-3475  Harry@HarryKingSpeaks.com
P R O F E S S I O N A L S U M M A R Y
Training, Management, and Instructional Designer seeks to utilize corporate and entrepreneurial
knowledge in an organizational development role.
Industry Experience
Call Center • Not for Profit • E-Commerce • B2B, B2C & Retail Sales • Entertainment & Recreation •
Advertising • Consumer & Retail • Mortgage Banking • Manufacturing
Selected Skills
Professional Speaker & Trainer • Instructional Design & Development • Change Implementation • Sales
Management • Organizational Management • Strategic Planning • Corporate Vision & Mission Alignment
P R O F E S S I O N A L E X P E R I E N C E
US Department ofEducation / Alorica Jan 2015 – June 2016
Corporate Trainer & Instructional Design ~ Nationwide
Contractor specializing in training call center staff on student loan default, rehabilitation, forgiveness, and
collection practices,procedures and education.
 Responsible for training over 400 new and current employees and assessing competencies across
multiple in four US locations.
 Developing training solutions that directly aligned with DoEd requirements, using a mix of training
media including instructor-led, WBT, CST and blended learning programs.
 Designed, developed, and presented training programs. Evaluated programming and initiated
improvements where necessary for primary onboarding and initial training and Quality Assurance
programs for all call center staff.
 Updated main training manuals and presentations for initial loan collection procedures.
 US Department of Education security clearance.
Benjamin, Andrews & King 2005 - Present
Corporate Trainer & Instructional Design ~ Nationwide
National contract training and seminar company whose client list includes Monster.com, ThomasNet.com,Dell,
US Army & Navy, University of Phoenix, Bank of America, ITT Technical Institute, BNI, McAfee Security
Software,Aflac and many others.
Examples of deliverables for various prestigious clients:
 Designed a series of soft-skill training programs to address entry levelworkforce problems. Changed
employee retention level from 12% to 87%,the most effective program in New York State.
 Delivered over 350 training programs throughout the country to audiences of 100 to 2500 that exceeded
goals set forth by clients.
 Generated and implemented a training program to establish a sales presentation and resource program
for an outside sales company. The program was adopted nationwide and product sales tripled.
 Created a program for a recreation business; creating the first profitable summer program in the
company’s 28 year history.
 Built three business networking chapters for national organization in less than half the expected time
frame. Developed a customized presentation that resulted in regional record for submitted applications.
 Changed manufacturing client’s sales base from a regional customer base to a national or international
clientele. Resulted in a 3 to 1 return on investment, and a new strategic focus for the future.
Thompson-WestLaw/ FindLaw.com 2004 - 2005
Internet Marketing Consultant (Sales) ~ Buffalo/Rochester, New York
 Doubled the number of clients and sales volume in the region.

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 Completed severalsuccessfulprograms that resulted in increased site traffic and marketing exposure for
local law firms.
 Trainer for all “Lunch and Learn’ series on internet marketing and search engine optimization programs.
Verizon / SuperPages.com 2000 - 2003
Premise Account Manager (Sales) ~ WNY Region
 Consistently exceeded quotas for Internet Sales by as much as 526%
 Earned recognition as the company’s top Internet Sales associate worldwide.
 Consistently exceeded quotas for print sales by up to 199%.
 Assisted National Corporate Trainers with hands on Internet Sales success programs.
 Developed a customized proposal spreadsheet resulting in increased sales for 2 divisions.
P R E V I O U S E M P L O Y M E N T
The Mortgage Place
Sales & Operations Manager
Managed all aspects of a mortgage company. Turned around a failing operation by reformulating organizational
structure and initiation of sales and training. Increased annualloan closings by 271%.
George S. May International
District Sales Manager
Led a strategic sales team delivering practical solutions to small and mid-sized businesses, driving a district to
rank as number one in the nation for initial sales for 21 of 26 months.
E D U C A T I O N / M I L I T A R Y
Buffalo State College
Bachelor of Science ~ SpecialEducation
Bachelor of Science ~ Elementary Education
United States Air Force
Pararescue (PJ’s) SpecialForces
C O M M U N I T Y I N V O L V E M E N T
Special Olympics
Regional Games – Track & Swimming Organizing Board, Coach, Volunteer, Official and Commercial
Voice Overs.
State Games – Athlete Leadership Program, Organizing Committee, Development Committee, and Games
Official.
Working for Downtown
Vice President on the Board of Directors, Technology Chair, Membership & Programming Committees.
Junior Achievement
Nominated for National Volunteer of the Year Award.
Sigma Phi Epsilon
Recipient of the National ‘Volunteer Excellence Award’,Chapter Counselor, National Balanced Man
Advisor, Speaker & Trainer.
Dog Foster family & Rescuer
Willing Hearts Dalmatian Rescue
Buffalo Greyhound Association
Hamburg Mutts for Freedom
COMPUTER SKILLS
High level of proficiency in Microsoft Suite including Word, PowerPoint and Excel & Outlook