Brian Wiles is a dedicated business manager with over 15 years of experience in project management, business development, and training. He has a strong background in leading globally distributed teams and programs across Asia, Latin America, and other regions. Some of his past roles include Asia Pacific Senior Program Manager for Education and Skills Development, where he delivered training to over 2,500 employees, and Asia Pacific Business Program Manager, where he created new processes for integrated solutions. He is skilled in project management, relationship building, and driving business results through training and skills development.

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B R I A N W I L E S
Mobile: 0412–900-578
brian.wiles@bigpond.com.au
au.linkedin.com/in/brianwilesaustralia/
C AR E E R S U M M AR Y
Dedicated Business Manager with strong background project management
including the coordination of departmental resources, financials and business
process. Can perform well within complex and diverse culturally challenging
environment and can lead the development of both externally and internally
focussed programs which delivered quantifiable business value to all stakeholders
including clients and internally focussed organisational departments.
Key Skills:
Brian Wiles
0412-900-578
Core Competencies:
 Business Management.
 Build Relationships.
 Project Management.
 Team Facilitation.
 Strong Communicator.
 Culturally Mature.
 Genuine Work Ethic
 Presentation Skills.
 Technically Adapt.
 Analytical.
Key Attributes:
 Self-Motivated.
 Results Driven.
 Natural Mentor.
 Reliable.
 Flexible.
 Honest.
R E C E N T C A R E E R H I G H L I G H T S :
Skills Development Program.
 Led the Technical Sales implementation of a WW Expertise Program.
 Consulted to US and Asian Teams on best practice reporting and tools.
 Led and facilitated review meetings to drive culturally diverse team outputs. .
Asia Pacific Program Manager – Led development of new business process.
 Led the Asia Pacific implementation of an online based Software Reporting Tools.
 Developed and led the creation of relationship management teams.
 Facilitated documents and reported on progress and team ownership.

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P R O F E S S I O N AL E X P E R I E N C E AN D R O L E S H E L D
ASIA PACIFIC SENIOR PROGRAM MANAGER – EDUCATION AND SKILLS DEV ELOPM ENT 2009-2013
Drove priority based training programs to develop best of breed Software Sales and Technical Sales professionals.
This included the project management and development of priority based leaning programs aligned to business
priorities and budgets.
KEY ACHIEVEM ENTS
 Project managed the development and delivery of Technical Training programs to more than 2500
resources across multiple countries including Latin America, the Asia Pacific Region and Middle Easter
countries.
 The Business Value derived was an increase of measurable targets of 31% to 97% skills progression
level 1 to 2, and 24.8% to 56% at level 2 or higher. This was achieved through the creation of a sound
strategy and the development of reporting analytics to capture the results.
 Led a globally distributed team to effectively manage and deliver priority bases training to more than
2500 employees including budgetary management and stakeholder relations.
 Successfully led and project managed the delivery of education events comprising more than 500
attendees including Executive Managers, Front Line Managers and Senior Technical Sales
Resources. This contributed to outstanding business results in the form of qualified revenue attainment
(Confidential and Not Disclosed).
 Participated in Global strategy and vision planning, setting direction for the division and then
implementing the agree strategies and governance.
 Played a key role in the development of Process and Training, providing valuable input to the Learning
and Development teams on potential efficiency improvements, resulting in end user measurable skills
progression enhanced training being delivered to future events.
Asia Pacific Business Program Manager - Integrated Solutions Lead 2008-2009
Drove the development of the Integrated Solutions Quoting, Quality Review and Education of the Sales
Transaction Hub Globally distributed Teams to effectively support the Front Line Sales resources. Implemented
end to end process, documentation, procedures and education to the extended team.
KEY ACHIEVEM ENTS
 Created interlocks within a globally distributed market including Product Developers Executive
Stakeholders and Delivery Teams, which reduced the bid response process from days to hours.
 Developed green field process and documentation across 3 diverse products sets and more than 20
countries and in doing so made available response capabilities to more than 5000 sales resources.
 Successfully identified and resolved geographical challenges across a divers market including Latin
America, Asia Pacific Countries and Russia reducing issues resolution times from days to hours.
 Identified education and skills gaps and developed and implemented associated programs and process to
achieve desirable and measurable skills in line with business needs.

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ASIA PACIFIC SENIOR PROGRAM MANAGER – MAINTENANCE AND MIGRATIONS 2005 - 2009
Guided, energised and inspired a team of 10 Inside Sales resources and 3 administration staff to successfully
migrate more than 2000 client service support contacts into the IBM Systems. Leading by example and driving the
values of ownership and teamwork with focus on exceptional customer experience through the development of
working process and procedures.
KEY ACHIEVEM ENTS
 Ownership and mentoring of key team members to project manage the migration of more than 2000 client
agreements into the Passport Advantage System.
 Provided accurate reporting of results to executive management with actuals within 5% of forecast and
over 100% of targets achieved and 98% of agreements migrated.
 Contributed to the Maintenance Revenue growth over 3 years from 14m to 43m through the creation of
and approvals for value proposition programs including amnesties and special offers.
 Accepted additional responsibilities including the management of the Enterprise Modernisation business,
also achieving 100% of targets set.
ACCOUNT MANAGER – MAINTENANCE AND SUPPORT 2000 - 2005
Created and implemented Customer Support Account Management methodology including the development and
tracking of solid customer satisfaction results through the implementation of a quantifiable Issues Resolution and
Critical Situation management Plans.
KEY ACHIEVEMENTS
 Increased documented customer satisfaction results from 30 to 85%.
 Managed all Customer complaints and critical situations to resolution.
 Owned and managed responsibilities for Coles Meyer, Woolworths and other key accounts.
E D U C A T I O N & P R O F E S S I O N A L D E V E L O P M E N T
 2013 – Certificate IV Project Management.
 IBM Education delivery and Assessment Processes.
 IBM Worldwide Project Management Methodology.
 Joint Application Design.
 Rapid Solutions Development Workshop.
 Teaming to Win.
 Negotiations Skills.
 Power Messaging.
 Presenting to Win.
 IBM Internal Business Conduct Guidelines.
 IBM Internal Import Export Regulations.
 Thinking on your feet.
 Asia Cultural Understanding Program.
 Electrical Trade Qualified.
T E C H N I C A L S K I L L S
 Very strong PC Skills
 Strong Microsoft Skills including Excel, Word and PowerPoint.
 Subject Matter Expert Passport Advantage Contracts Management System.
 Subject Matter Expert and development of End to End Project Control Book.
 Strong Analytical skills across multiple platforms.
 Excellent diagnostic and Problem solving skills across multiple platforms.

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R E F E R E E S
Name: Teresa Brown
Company: Gold Coast City Council Program Management Office Organisational Services
Contact Details: Phone 07-5581 5237 E-mail: tbrown@goldcoast.qld.gov.au
Relationship: Professional Friend
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Name: Debbie Sculley
Company: IBM Australia
Contact Details: Phone 61-416-086-966 E-mail: dsculley@au1.ibm.com
Relationship: GMU SWG Enablement Team Leader
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Name: Diane Ross (Note USA based Resource)
Company: IBM United States
Contact Details: Phone 1-603-490-8108 E-mail: diane_ross@us.ibm.com,
Relationship: Executive IT Specialist, Technical Vitality, Enablement
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Name: Rusty Bond (Note USA based Resource)
Company: 2Win@Global
Contact Details: Phone 1-850-281-9304 E-mail: RustyB@2winglobal.com
Relationship: Enablement Partner