Harold Nixon is a customer service professional with over 24 years of experience in progressively responsible positions. He has a proven ability to build strong rapport with personnel, customers, and associates. His areas of expertise include preparing sales contracts, processing orders, and maintaining positive customer relations. Most recently, he worked as an Officer Manager and Donation Coordinator at AAM Marketing, where he recruited and managed a team of 10 members and oversaw donation campaigns. Prior to that, he worked as a Bus Operator for New Jersey Transit and in telemarketing and sales roles. He is proficient in Microsoft Office programs and is dedicated to achieving customer satisfaction and meeting organizational goals.

1. HAROLD NIXON
60 Poplar Ave, Hackensack, NJ 07601, United States, Mobile 201-336-2820, HMN910@yahoo.com
Professional Summary
Customer Service professional with over 24 years experience in progressively responsible positions Ability to build strong rapport
with personnel, customers, and associates based on knowledge, professionalism, and integrity. Areas of expertise include preparing
sales contracts, processing orders, and maintaining positive customer relations. Enhance knowledge and skills through job training
opportunities.
Skills
 Dedicated to achieving customer satisfaction as well as meeting the company’s mission.
 Excellent telephone presence and effective interpersonal skills.
 Hard working team-player with proven ability to commit to projects from start to finish.
 Proficiency with Microsoft Office word, Excel and Outlook at the intermediate level.
AAM Marketing, 910 Bergen Ave, Jersey City NJ 07306 2014 - Current
Officer Manager / Donation Coordinator
Recruited to lead and manage a team of 10 members for a brand new company. Oversaw donation Campaigns for Civil Service
and private sector organizations. In the field visiting client sites receiving, opening and recording gifts, event revenue and
donations: ensuring proper allocation and biographical information for each donation. Successful at cultivating donor relationships
as well as potential donors and existing supporters.
 Co-operative team work delivered single-year sales increase of 18%, benchmarking year-end revenues for 2016.
 Trained and manage sales team for closing strategies, sales training and leads.
 Created and designed fundraising templates for e-mail communication with donors as well as thank you letters as per
requested.
 Working knowledge of fundraising software and 501(c) (3) nonprofit IRS regulations.
New Jersey Transit, 16 Market St, Paterson, NJ 07501 1994 - 2013
Bus Operator
Accustom to providing efficient and reliable public transportation and ensuring operational safety. Following prescribed routes and
schedules while maintaining on time service. Adhering to all DOT laws and traffic regulations, providing professional and
courteous customer service dedicated to the public’s needs.
 Demonstrating professionalism with passengers also providing knowledgeable information when appropriate.
 Utilizing the PA system to enforce rules of the bus, announcement of bus stops and keep passengers informed of delays.
 Making all time point announcements and maintaining ADA compliancy as well as wheelchair accommodations.
 Retaining a good driving safety record.
TIE/Communications Inc, 25 West 39St, NY 10018 1990 - 1992
Telemarketing / Sales
Engaged in calling businesses, following-up with clients and persuading potential customers to purchase executive and hybrid
telephone systems. Develop and follow up on business leads. Sales included traveling to various locations with demo Onyx phone
systems to demonstrate its capabilities and features.
 Quickly became recognized as the top seller of the month to drive sales and increase product loyalty and recognition.
 Conduct client or market surveys in order to obtain information about potential customers and needs
 Scheduled appointments to meet with prospective customers or for customers to attend sales presentations.
 Maintained records of contracts, accounts and orders.

2. Education
Bayside H.S, 32-24 Corporal Kennedy St, Bayside NY 11361 1985-1988
Diploma: Business, Management, Marketing, and Related Support Services GPA-3.4