1. GREGORY J.MORAN
(708) 889-9061
GMORAN2306407@YAHOO.COM
SUMMARY
Self-motivated, results driven retail professional with a strong emphasis on customer service. A team builder who
is experienced handling multiple projects simultaneously achieving results that exceed the expectations of both
internal and external customers.
EXPERIENCE
MarketSource, Inc. 2014 – Present
Account Sales Representative Chicago, IL
Actively promoted Hewlett-Packard printers and computers in a retail store environment
Trained retail partner sales associates on various lifestyle sales techniques and products
20% improvement in year-over-year sales at assigned retail location
Trained new MarketSource hires during work-withs
BDS Marketing/Channel Partners 2010 – 2014
Assisted Sales Representative/Merchandiser Chicago, IL
Promoted Dell brand of computers in various retail partner locations
Direct training for employees as well as customer interaction led to an overall 6% quarterly profit increase
during first 90 days at an assigned location
Ranked #1 in total sales in region each quarter as tracked by unit volume and attachments in 2013 – 2014
Merchandised within retail partner, including plan-o-gram revisions, inventory counts and call reports
Office Depot, Inc. 2008 – Present
Customer Service Specialist Calumet City, IL
Responsible for providing innovative solution for business and retail customers
Increased departmental profit by 20% during first half of 2010
Received customer service award for the month of June 2009
Increased store sales by 10% during second half of 2008
OfficeMax, Inc. 1994 – 2001
FurnitureMax Supervisor Lansing, IL
Managed furniture department that generated $1.5 million dollar per year
Recognized for overall yearly sales growth, ranking 33rd out of 1,165 stores
Surpassed corporate objectives for eight consecutive month
Supervised staff of three, providing training and guidance, including performance evaluations
Electronics Supervisor
Managed a $2.4 million dollar department
Recognized as outstanding employee for the 2nd quarter in 1997
Implemented corporate plan-o-grams
Assisted in providing staffing input and payroll controls
Electronics Department Salesperson
Recognized as outstanding employee for the 2nd quarter in 1995
Assisted customers with technology related issues
Implemented buddy system for new hire
EDUCATION
MA, Education – Eastern Illinois University
BA, Psychology – Eastern Illinois University
TECHNICAL SKILLS
Microsoft Office Applications