1. Caroline Rumph
1 Homestead Ave.
East Hanover, NJ 07936
Home: 973-428-8923
Cell: 973-908-4422
Personal Summary
Professional Customer Service/Sales Representative offering
 10+ years in busy call center environment providing customer support in manufacturing and sales
environment
 Commitment to customer service and customer satisfaction, building relationships and loyalty
 Relationship skills – listen attentively, problem resolution to create a win-win solution for everyone
 Purchasing Assistant – assisting Purchasing Manager in duties requested
Experience
Noble Gift Packaging-Cedar Grove, NJ
Customer Service/Assistant Buyer June 2013-July 2016
 1 year as Entry Level Assistant Buyer
 24 years plus, Customer support via phone, email, webchat-
 24 years plus, interacting with customers doing telephone based Technical Support
 Able to multi task
 Arrange samples for customers
 Beginner level experience using MS Excel
 Beginner level experience using MS Power Point
 Conflict Resolution for service or product issues
 Create Customer Credits
 Create New Customer Accounts
 Create Purchase Orders for Factory Orders
 Create Written Quotes for Customers
 Created New Customer Accounts
 Created Repore with Customers
 Customer Complaint Resolution
 Customer Satisfaction
 Data entry and reporting using MS Access and MRP systems
 Detail Oriented
 Direct contact with customers on Custom projects
 Direct contact with factory for Customprojects
 Entry Level Assistant Buyer
 Excellent communication skills, including listening and phone skills
 Excellent verbal & written communication skills
 High Volume Call Center
 Intermediated Word Experience including Mail Merge, etc and etc
 Order Entry in an AS400 systemOIP and MRP systems
 Quick learner
 Take ownership of any given situation till completed
 Team Player or work individually as needed
 Training of new Employees, as needed
 UPS claims (as needed)
 Work with shippers,forwarders.

2. Ohaus Corporation-Parsippany, NJ October 1978 to 2012
Service Technician/Technical Support
 Conflict Resolution
 1 year of Internet Technical Support
 24 years interacting with customers during telephone based Technical Support
 24 years performing in house Analog/Digital Repair and Calibration
 24 Years performing in house Mechanical Repair
 Beginner level experience using MS Excel
 Beginner level experience using MS Power Point
 Created New Customer Accounts
 Customer Satisfaction
 Data entry and reporting using MS Access
 High Volume call center ie: phone, email, web chat.
 Intermediated Word Experience including Mail Merge, etc and etc
 Order Entry in an AS400 system
 Quick Learner
 Respond to Customer call by phone,email or fax.
 Team Player or work individually
 Training of new Employees
Training
 Beginner and Intermediate Word (Word I & II)
 Beginner Excel (Excel I & II)
 Beginner Power Point (Power Point I)
 Customer Service Quality
 Business Communication
References:
Abraham Porges,
Phone: 718-757-9914
RachelSchmidt,
Phone: 201-406-0517
Tricia Alberto
Phone: 973-342-3012
Jennifer Rodiguez
Phone: 973-917-9664