1. 3622 Blackbird Drive
Sierra Vista, AZ 85635
520-458-1629 / steady_greg@yahoo.com
Gregory K. Harris
OBJECTIVE - Seeking a full-time position with a well-established and reputable organization where my skills and
experience will be utilized to contribute to the continued success of the company.
SUMMARY OF QUALIFICATIONS
 Twenty (20) years Management experience
 Advanced team building skills
 Project management skills
 Excellent time management skills
 Work well independently and with others
 Committed to personal growth and learning new skills
 Business communications skills both written and Oral
PROFESSIONAL EXPERIENCE
Tele Communications
 Involved in three high volume call Center startups ( Operations) Workforce management
 Direct supervision Program Manager for Verizon wireless, supervise 150 employees
 Team Manager for American express 40 employees
Workforce Analyst
 Forecast and scheduled 500 seat call center on daily basis
 Real time schedule adherences to schedules
 Reported out midday statistics to department supervisors, center director
 Document absences and report to client on daily basis
 Monitor daily employee activity through use of tools and reports in real time
Retail
 District Manager for multiple location big box retail store
 Supervise five local store managers on daily basis
 Review all store profits on daily, weekly. Monthly yearly basis
 Coordinated all sales price points
 Accountable for all P/L district store statements
 Control shrinkage at district level train for same at store level
 Control all district labor cost
Administrative
 Benefits coordinator for large 1500 employee International security company Insurance, Vacation , leave
holiday compensation
 Human Resource Manager for large 1500 employee Internal security company, built and direct payment of
biweekly payroll system
 Human Resource Manager for 1500 employee Internal security company, hire , train schedule employees
 Billing Manager / Review all accounts payable , accounts receivable for large Internal security company.
WORK HISTORY
IBM/Verizon Cellular Tucson, AZ 2010 - 2015
Workforce Analyst
Iqor Holdings Tempe, AZ 2008 - 2010
Operations Manager
Advanced Technologies Douglas, AZ 2006 - 2008
Team Manager
Intercon Security Tucson, AZ 1996 – 2006
Administrative Director
Ben Franklin Tucson, AZ 1990- 1996
District Manager
EDUCATION
Franklin College Tucson, AZ 1990
B.S.