1. SHAHZAD HASSAN CHISHTY
HR MANAGER
Dear Sir / Madam,
After seventeen years experience in FedEx Pakistan Operation & Customer Services
Department, I am exploring new avenues to utilize my skills and experience. I believe the skills that I
have gained from this experience would be a valuable asset to your organization. My diversity of
accomplishments shows my adaptability and business acumen and I’m certain that my skills and
experience will serve to create dramatic, profitable results for your company.
The enclosed resume provides further details on my background and achievements. Since this
information can be best discussed in person, I would appreciate the opportunity to meet with you at a
mutually convenient time. I will be available in person for an interview in Dubai when required.
Sincerely,
Shahzad Hassan Chishty
Mobile: + 92 332 3380919 {PK}
Email: shahzadchishty@gmail.com

2. SHAHZAD HASSAN CHISHTY
Mobile: + 92 332 3380919
Email: shahzadchishty@gmail.com
16 years Experience in Operations & Customer Services with FedEx Pakistan.
QUALIFICATION
 Master’s in Business Administration (M.B.A)
From Hamdard University in 2005
COMPUTER LITERACY
 Microsoft Office
MS Word, MS Excel, MS PowerPoint & MS Outlook
PROFESSIONAL SKILLS
 Result Oriented
 Work under pressure
 Communication & Interpersonal
 Adaptability
PROFESSIONAL STRENGTHS
 Certified UAE Course on FedEx worldwide system Tracing & Tracking
 Certified UAE Course on FedEx Worldwide System Caging and Inventory
 Certified course in telephone skills and customer handling from UAE.
 Certified course of SAL ( Service Assurance Leader ) from U.A.E
 Certified course of (International Specialist ) from U.A.E
 Certified course of (Origin Service Matrix ) from U.A.E
 Appreciation from FedEx Pakistan for Best performer
PROFESSIONAL EXPERIENCE
FedEx – March, 2006 to Nov 2014
Senior Assistant Manager Customer Services
 Develop Corporate and cash Clients
 Handled irate customers and their complains
 Actively involved in monitoring and reporting on competition activities, business review with Team
Members.
FedEx – March, 2001 to Sep, 2005
Senior Customer Service Agent
 Supervise, Manage and train office staff.
 Maintaining data for key Account customers
 Coordinating production and delivery with customers’ demands
 Ensured that the delivery and services are in-time with the client’s production plans
 Fresh-up training courses for relevant departments ( Sales , Ground Operation) to enhance service level
 Prepare correspondences, document invoices, checklist on daily basis of
 Federal Express issues.
 Should check E-mail frequently on daily basis to follow-up Dubai

3.  Issues.
 Act as the key interface between the customer and in-house management
 Relationship building across all layers of the customers
 Audit the Net Service level & send the letter with failure list to concern for their justification to fix the
issues immediately.
 Audit the Weekly Overage report
 Daily Missort report to be extracted
 Audit Weekly Missing packages report
 Audit other areas like Tracing, Manifesting, Outbound Airway bills audit ,caging, deliveries
 Station cage, Pickup & Randomly pod as per audit calendar
FedEx Pakistan Customer Services Assistant & Sales Officer (1996 to Apr-2000)
 Ensure, SRG, Rate Sheets, Manual pickup request sheets, Commercial
 Invoice & other forms pertaining to shipping are available for reference.
 Ensure all other supplies; packing Materials are available relevant customers and concern booking staff.
 Ensure to check the cutoff time check sheet for pup calls
 Worked in import department as a Import supervisor (FedEx- Pakistan) & trained to concern staff for
proper inbound and outbound scanning throughout Pakistan.
 Managing all sales activities of company products and of any other principals, starting from project
identification, determining other specifications, contract review, issuing works orders and order
acceptances, coordinating, and effecting after sales services.
 Managing all customer related commercial activities like collection of payments.
 Interfacing with customers at business and technical levels and providing technical support to existing and
potential customers.
 Collecting Market intelligence on competitors, custome3rs, and new projects, Technology trends through
networking, field visit and assessing market potential for First Flight couriers Ltd.
 Measuring, monitoring and improving customer Satisfaction.
Motivating, supporting and training subordinates and giving them effective performance related feedback to
help develop their skills.

ACHIEVEMENTS
 I was awarded continuously one of the best supervisors for two years, which clearly shows my ability and
dedication towards my job.
 Successfully passed and also actively took part several Training courses conducted by FedEx Dubai
 Managed to win FedEx Service Excellence Award for achieving 95% Service Level for Pakistan out of
twenty-seven other participating countries.
INTERNATIONAL EXPOSURE
 Official Ttrips to UAE
PERSONAL INFORMATIONS
Name Shahzad Hassan Chishty
DOB 21-05-1975
Marital Status Married
Passport # AB4119373
Languages English & Urdu, Punjabi
REFERENCES
Available on request