1. GIOVANNA M. DICKERSON
21322 Carleen Creek Trail
Spring, TX 77379
Phone: 832-731-2246
Email: gmdickerson@att.net
PROFESSIONAL EXPERIENCE
Newpark Drilling Fluids
Data Analyst/Billing Coordinator June 2013- June 2015
 Maintained all billing reports, monthly accruals, created laboratory invoices, and prepared reporting and invoicing for
Total Depth projects and other project administrative and billing needs.
 Responsible for compiling all project information including time, delivery tickets, and material for billing and project
reconciliation.
 Lead billing department in external and internal audits.
 Compiling data into spreadsheets, graphs, and other data presentation tools used for upper management and the
training of employees.
 Provided leadership to the billing team by evaluating and monitoring performance and efficiency, while inspiring
continued development through hands on training and development plans.
 Test ERP systems within the Oracle systems.
 Facilitated and maintain effective open lines of communication with project teams including but not limited to
Operations, Project Managers, and Billers.
 Ensures that project expenses were charged correctly, and if not, research and provide reasons for discrepancies.
Oracle AR/ Billing Analyst May 2012-June 2013
 Coordinates with field and other departments to maintain files, delivery tickets and all oil well paperwork.
 Responsible for heavy data management, review and audit discrepancies, and manage data files for reporting.
 Prepares and process invoicing using EDI, Oracle, Ariba and SAP.
 Reconciles and compiles all job and delivery tickets to prepare for project billing.
 Collaborates with accounts receivable specialists, project managers, and clients
Xerox Corp. Feb 2008 – Sep 2011
Fleet Billing Account Specialist (Contract)
 Created invoices for equipment and service up to $4MM monthly for customers such as Kohl’s, Northrop Utility and
Pricewaterhouse Coopers.
 Reconciled billing charges within internal accounting systems.
 Ensured no financial or documentation errors were generated in billing process.
 Calculated costs of orders, and charged or forwarded invoices to appropriate accounts.
 Prepared purchase orders and sent copies to suppliers and departments originating requests.
 Distributed and prepared monthly and quarterly reports for billing accounts.
ICF Consulting (Louisiana Road Home Program) Nov 2006 –Nov 2007
Housing Specialist/Advisor
 Assisted families with completing their compensation applications.
 Collected, index and scan required verification information and create electronic and paper files.
 Conducted face to face interviews with the client to explain the program options and assisted them in choosing the
best option for their family (repair, replace, or buyout).
 Performed preliminary and final calculations of grants for all options and provided the family with a clear and concise
presentation of options.
 Attended closing and provide post closing advisory services.

2. IKON Office Solutions Aug 2005 – Nov 2006
Account Resolution Billing Representative
 Resolved customer issues and problems related to collection of service and maintenance contract A/R.
 Responsible for entering, renewing, modifying, and deleting maintenance/contract data when equipment is being sold
and when equipment had been removed.
 Resolved customer complaints and researched account discrepancies.
 Reported unbilled contracts information to Supervisor on a monthly basis.
 Prepared and processed credit and re-bills, adjustments, or customer refund for account information.
Gexa Energy Aug 2004 – Aug 2005
Customer Service Representative (Contract)
 Extensive customer service experience dealing with executive staff and corporate accounts.
 Handled high volume calls and coordinated with inside departments.
 Responsible for receiving inbound and outbound calls.
 Support sales staff and marketing activities.
 CRT/data entry ability to work under pressure.
CERTIFICATIONS/TRAINING
 Lean Six Sigma Yellow Belt – Morestream University 2008
 Six Sigma Black Belt Process Improvement – Newpark Resources/ Luftig & Warren International -2014
 Newpark Resources Vendor Mud School - 2014
EDUCATION
LONE STAR COLLEGE, Houston, TX
Presently enrolled
COMPUTER SKILLS
Oracle, EDI, Oildex, Ariba, SAP, ADP, B2B,PeopleSoft, RUMBA, Oracle, Microsoft Excel, WordPerfect, Microsoft Word,
Microsoft Access