Donna J. Nathan has over 15 years of experience in office and administrative roles, including customer service, contracts administration, accounts receivable, and administrative assistance. She is proficient in Microsoft Office, JDE, Siebel, and other systems. Her most recent role was as a Customer Service Specialist for Healthcare.gov, where she assisted consumers with applications, plan comparisons, enrollments, changes, and terminations. She aims to obtain an office position utilizing her diverse background and interests.

1. DONNA J. NATHAN
1320 WEST 27TH
STREET
PANAMA CITY, FL 32405
(860) 989-7426
Objective:
To obtainan office positionwithdiverse duties,matchingmybackgroundandinterests
Professional Experience:
General Dynamics Lynn Haven, FL Sept 2013 through Apr 2016
CustomerService Specialist– Healthcare.gov
• In SupportGroup Representative,handlingcallsfromCSR’sfor
supportand training
• completingapplicationsonHealthcare.govforconsumers
• assistconsumersincomparingplansandprices
• enrollingconsumersinhealthplansof theirchoice
• make changesinplanchoicesor terminatingplansatconsumersrequest
• escalatingissues/problemstoHealthInsurance CaseworkSystem
• answeringquestionsaboutthe AffordableCare Actlawsand the Advance PremiumTax
Credit,andhowthe APTC relatestoa person’sincome,familysize,andtax return
UnitedTechnologiesAerospace Systems WindsorLocks, CT April 2011 - September2012
Contracts Administrator – Air ManagementSystems
• Researchunappliedcashandnotifycashapplicationsdepartmentof results,
alsoupdated JDE withcodesand notes
• utilizedBIVSsystemtofindpaymentinfoonpurchase orders
• enterpurchase ordersintoAccess& Exostar, alsocreate paperfiles
• distribute toproperpartieswithindepartment
• run dailyshippingreportsandprintinvoicesfordropshipments
• run dropshipreportsand track international deliveriesandconfirmations
• processsalesordersoncustomerreturnedmaterialsinJDEsoftware
SelfEmployed Bristol, CT January 2009 – April 2011
• Variousjobsincludedpetsitting,householdmanagement,andelderlycare
FloydManufacturing Cromwell,CT June 2008 – December2008
Administrative Assistant
• Accountspayable
• payroll
• enteredordersoncomputersystemsforshopsuppliesandparts
• createdpurchase ordersusingProphet21 system

2. Hobart WestEmploymentAgency Hartford, CT January 2007 – June 2008
Administrative Assistant– City ofBristol, CT – Bristol DevelopmentAuthority
• Administrative Assistantforthe Directorof the BDA
• Maintainedscheduleandsetappointments
• Attendedmeetingstorecordminutesandtake notes
• Assembledanddistributedagendasformeetings
• Transferredincomingcallstoproperparty
Receptionist– Barnes Group Bristol, CT
• Greetedandannouncedvisitors
• attendedmultiple phonelinesystem,and
transferredcallstoproperparty
• Log all UPS and FED-EX incomingandoutgoingshipments
• surveillance (onsecuritycamera) surroundingthe building
WilliamsScotsman,Inc. Cheshire, CT January 2000 – June 2006
Administrative Assistant
• Answeredmultiple line phonesystemforcustomerservice,alsotransferredcallsto
properor requestedparty
• Accounts receivable includedpreparingchecksandcash paymentsforthe Corporate
Office inBaltimore,MD
• Problemresolutiontoobtainpaymentondelinquentaccounts
• Adjustmentsonaccountsforcreditsor debitsthroughchange actionsinJDE
• Maintainedupdatedinsurance certificates,andlienwaivers
• Enteredservice ordersforschedulingvisitstorepair/resolve problems
• Maintainedoffice inventoryandbusinessmachines
• Backup forDispatchand Payroll
• Assistedwithnewhire paperwork,includinginsurance andmedical forms
Skills:
Excellentcustomerservice skills
ProficientwithMicrosoftOffice,Word,Excel,andJDE,andSiebel
Education:
Salter School – Medical Secretary Diploma NewBritain, CT June 1993
• Accounting,Secretarial Science,Speedwriting
• Medical Terminology
• ClassVice PresidentandTreasurer