1. D o r i s M . M c C o y
(206) 432-1029 4811 Shattuck Place South
dmccoywa@gmail.com Renton, WA 98055
P r o p e r t y M a n a g e r
Facility Operations, Office Management & Project Manager
Compassionate, Dedicated, and Loyal Facility Manager has extensive experience overseeing all aspects
of property management, administrating the daily functioning of properties and ensuring compliance with
organizational established policies, safety measures and quality standards. Inquisitive individual, eager for
knowledge, is actively seeking a “less responsibility” role than what was held previously, in order to pursue
the completion of degree.
Highly energetic professional manifests profound knowledge and maintains proven expertise in Property
Management, Commercial & Residential Leasing & Facility Management, Customer Service, Accounting,
Administrative Work, and Personnel Management and Oversight. Candidate exhibits a flawless record of
maintaining high-level confidentiality and accomplishing projects promptly, notwithstanding multiple and
concurrent deadlines; thrives in demanding team environments, and excels under pressure.
 Adept in Organization & Time Management  Leadership & Team Management Abilities
 Proficient Social & Interpersonal Skills  Excellent Customer Service Skills
 Project Management & Networking  Forecasting, Reporting & Analysis
C a r e e r H i s t o r y
First National Bank Alaska Sept 2011 - Sept 2016
Facility Manager (October 2015 – September 2016)
Property Officer (September 2011 – September 2015)
Anchorage, AK
 Arranged a $1.2M cost plus full service facility contract within 90-days and incorporated new
Computerized Maintenance Management System; new contract contributed to 100K bank savings in
the first year of operation; collaborated with the Contracts Unit to establish and finalize a reduced
scope of work that decreased expenses by $500K annually.
 Chosen by the Bank’s President, in a collaborative team effort, to facilitate the incorporation of a new
accounting and procurement software; completed the project in a record time, within 7 months, and
under budget; team performed as the first one in 100 conversions to finalize the balancing of the
general ledger trial balance within less than one hour.
 Maintained full responsibility and oversaw bank’s commercial & residential leasing and primary general
maintenance, fire life safety and HVAC vendor for all of banks state wide facilities; established project
plans with vendors, outside agencies and bank management.
 Guided the Contract Manager regarding more than 75 property department vendor contracts;
supported the Contract Manager and ensured that contracts comply with regulatory, internal audit
and the banks vendor management program.
 Orchestrated the banks 3rd party facility contract vendor operations and budgets; regulated the banks
preventative maintenance and inspection process for General Maintenance, HVAC and Fire Systems
for all statewide bank facilities.
 Held fully accountable for the safety of for more than 30 branches and buildings statewide, responding
to after hour facility maintenance and trouble calls; resolved any arising issues and ensured safety of
employees and customers as well as secured banks assets; handled 3rd party damages and
reimbursements to bank property and facilities.
 Charged with regulating bank property, plant, capital projects, renovations and remodeling; devised
plans, developed budgets, prepared bid specifications; conducted inspections, tracked costs, and
created progress reports; ensured all contracts and projects are in compliance with the bank's
contractual and financial obligations.
 Held fully responsible and coordinated all aspects of new construction, maintenance, and equipment
contracts and leases; managed the daily activities of loss prevention, risk management, safety and
maintenance of bank owned or leased premises; evaluated and approved Request for Bids and
Request for Proposals.

2.  Served as the bank's chief purchasing agent, regarding furniture, equipment and supplies; instituted
and regulated procurement records; authorized requisition and payment of inventory and purchase
orders.
 Regulated the establishment and proper use of operating income/expense budgets and capital
budgets; incorporated procedures that contributed to department profitability.
CCI Automated Technologies April 2004 - Sept 2011
Facilities Operations Manager/Project Manager
Anchorage, AK
 Won the bid and was awarded the full service facilities contract for the Alaska Railroad; collaborated
with a programmer to develop and designed an in-house computerize maintenance management
system with a billing, preventive and demand maintenance module.
 Oversaw the activities of back office staff for Alaska Properties division, and monitored the Project
Manager, Billing Clerks, Dispatchers, Quality Control Technicians, General Maintenance and Union
HVAC Technicians.
 Regulated departmental daily operations; forecasted retrofits and new contracts; directed all aspects
of multi-million-dollar facility maintenance contracts; ensured that everything defined in the contract is
successfully accomplished and clients’ expectations are met.
ACS July 1997 - Jan 2004
Special Project/Process Improvement Administrator (Dec 2002 – Jan 2004)
Manager, Carrier Services (July 1997 – Dec 2002)
 Effectively and efficiently collected the right equipment and telephone information from various State
of Alaska agencies for contract billing purposes;
 Furnished documentary evidence of current processes and updated training documents to ensure
uniform service order issuance.
T r a i n i n g & T e c h n i c a l S k i l l s
University of Oregon, 1977 – 1979
University of Alaska, Anchorage, 1979 - 1984 (Part Time)
Fred Pryor, Anchorage Alaska, 2016, Facility Management Course
Excel  Outlook  One Note  Power Point  Word  Access
Demonstrated Knowledge in: Accounting Systems  Quick Books
Computerized Maintenance Mgt Sys  Service Order Systems  Billing Systems
Budgeting System  Procurement Systems  Banking in-house relations data base systems
G/L, A/R, A/P, P/R (Union & Non-Union, Exempt & Non-Exempt)
N o t a b l e H i g h l i g h t s
18-year Career with the Municipality of Anchorage – ATU/ACS
Reduced the Collection Index from more than 25% to 2.50% with a Write off Rate of 1.5% in
the Credit & Collection Department
A w a r d s
Recipient, Employee of the Month, CCI, 2006, 2008
Municipal Work Group of the Year, Municipality of Anchorage Collections Mgr., 1990
References Gladly Provided Upon Request