1. Georganne Gaggiano
7 Elbow Lane
Feasterville, PA 19053
H: 215-364-5730
M: 215-206-2551
georganne07@comcast.net
Overall Summary
A dedicated and highly motivated professional with over 7 years’ experience
within the Healthcare and Finance industry. Possesses exceptional
administrative, customer-relations and decision-making skills. Demonstrates a
very strong work ethic by executing assignments in a timely manner while
carrying a professional demeanor and positive attitude. Excellent interpersonal
and communication skills, both oral and written. A valuable resource to the
overall organization who can operate effectively as an individual contributor,
team player or team facilitator.
Skill Highlights
 Strong multitasker with office and patient scheduling management
 Appropriate attention to detail
 Utilizes Microsoft Office Suite effectively
 Experience handling CMS-1500 billing forms
 Extensive patient charting
 Insurance eligibility verification experience
 Experienced with online claim submissions
 Excellent telephone demeanor
 Exceptional customer service delivery
 Accurate data entry execution
 Organized filing and records management
Core Accomplishments
Multitasking
 Strong track record demonstrating proficiencies in telephone, data entry, fax and
front-desk reception within a high-volume environment.
Customer Service
 Recognized for handling customers effectively by accurately identifying needs,
quickly gaining trust, approaching complex situations and resolving problems in
order to maximize efficiency.
Scheduling
 Exceptional ability to interact and corresponded with patients and clients through
phone, fax, email and in person by scheduling appointments and accurately
answering inquiries.

2. Professional Experience
HealthWeb Solutions: 6/1/2015 – Present
Provide temporary staffing services to various HealthCare clients servicing the front desk .
Hopewell-Lambertville Eye Associates Dr. Kenneth Daniels OD - Hopewell, NJ
Front Desk Receptionist and Assistant 6/2013 – 12/2013
 Checked patients in and out
Telephones and appointment scheduling
Updated patient’s demographics and insurance information
Insurance authorizing
Visual field tests
Collected patient payments
Contact lens ordering
Maintained timely flow of patients
Prepared patient folders and maintained patient's records
Dr. Milton J. Fuchs, Optometrist – Feasterville, PA
Receptionist/Optometric Assistant, 11/2006 – 07/2012
 Receptionist and assistant to optometrist.
Greeted and checked in patients.
Answered telephone & scheduled all appointments.
Verified and updated all patient information on records.
Verified and created claim numbers by communicating with various insurance companies.
Filed insurance claims - paper claims & electronically.
Processed glasses orders – manually & electronically.
Prepared folders and maintained records of newly admitted patients.
Collected payments.
Verified payments done by insurance companies were accurate and according to contract
guidelines.
Pulled and filed all records & recalled patients annually for appointments.
Assisted doctor with patients and glasses.
Maintained frame inventory.
Repaired frames and replaced lenses for patients
Maintained timely flow of patients.
Maurer’s Flowers – Philadelphia, PA
Floral Designer/Sales Associate, 10/1989 – 06/1998
 Acted as store manager in absence of owners

3. Created original designs.
Experienced in all aspects of design, including weddings, funerals, etc.
Supervised and trained new employees.
Provided efficient customer service.
Managed store sales and telephone orders.
Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all
projects.
Consistently praised by management for the quality and timeliness of projects, attention to detail,
exemplary customer service delivery and team-player attitude.
Efficient with computer input and billing.
ProvidentNational Bank – Philadelphia, PA 06/1981 – 12/1987
InvestmentDept.Administrative Assistant to Bank’s PortfolioManager, 10/1983 – 12/1987
 Monitored all bank’s investments daily.
Prepared reports monthly for board of directors.
Met with auditors annually.
Managed Federal Reserve Bank money wires.
Proficient with computer input, typing and other administrative duties.
Office of the Chairman/CEO Private Secretary to CEO’s Administrative Officer, 06/1981 – 10/1983
 Typing and word-processing
Stenography
Responded to all customer complaint calls and letters.
Handled all corporate-level activities for board of directors and bank clients.
Responsible for executive dining room – catering and billing.
BHM Associates Collection Firm – Philadelphia, PA
Part-time Secretary, 09/1979 – 06/1981
 Typing, stenography, book-keeping, filing
Education
1981 Little Flower Catholic High School for Girls – Philadelphia, PA, United States
High School Diploma, Secretarial Study