1. Bradley R. Phillips
2411 England Street #4, Huntington Beach, California 92648
T: (714) 313-4087 E: Bradrp91@gmail.com
Objective
 A motivated, outgoing, and energetic professional seeking a full-time position, which allows me
to apply and grow my knowledge and outstanding customer service skills.
Experience
 Loan Consultant
Blue Harbor Auto/Blueyield, Aliso Viejo, CA 06/2014-Present
o Analyze customer financial status, credit, and property evaluations to determine feasibility of
granting loans.
o Obtain and compile applicants credit histories, income, financial statements, and other
financial information.
o Conferring with applicants to obtain information for loan applications and to answer questions
about the process.
o Review and update credit and loan files.
o Submit applications to credit analysts for verification and recommendation.
o Explain all the different types of loans and credit options, along with credit terms
o Review loan agreements to ensure that they are complete and accurate.
o Approve loans within specified limits and refer loan applications outside my limits to
management for approval.
o Handle customer complaints and take appropriate action to help resolve them.
o Staying up to date with new types of lending products and other financial services products
to help meet customers' needs.
 Senior Service Specialist
Nordstrom Federal Savings Bank, Costa Mesa, CA 05/2010-06/2014
o Conferred with customers to provide information about products and services, take or enter
orders, cancel accounts, and obtain details of customer complaints.
o Resolved customers' service or billing complaints by performing activities such as processing
payments, refunding money, or adjusting bills.
o Knowledge of principles and processes for providing customer and personal services. This
includes customer needs assessment, meeting high quality standards for service and
evaluation of customer satisfaction.
o Compiled information about new accounts, enter account information into computers, and file
related forms or other documents.
o Analyzed credit data and financial statements to determine the degree of risk involved in
extending credit or lending money.
o Compared liquidity, profitability, and credit histories of establishments being evaluated with
those of similar establishments in the same industries and geographic locations.
 Grocery Clerk
Albertsons Sav-On, Huntington Beach, CA 09/2007-05/2010
Skills
 Excellent customer service skills. I strive to make my customer/ clients feel they are the #1
priority, take the time to understand and ask skillful questions. I can handle very difficult &
challenging situations.
 Excellent Microsoft Office: Word, PowerPoint, Excel, Outlook skills & typing skills up to 85wpm
Education
 Orange Coast College Associates Degree in Business Administration 2012
 Huntington Beach High School Class of 2009