2018 GIS in the Rockies Vendor Showcase (Th): Building High Performance Government 5 Tips to Mapping Your Journey
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With thousands of citizens relying on your city's GIS and related technology, a lot is resting on your shoulders. Your team works day and night to map and maintain millions of dollars in infrastructure assets, plan for the future, and keep your residents safe and informed. But, how do you keep up when budget cuts, disasters, and staff changes are thrown into the mix? During this session, you’ll learn how to build effective, innovative GIS teams and implement efficient processes. In addition, you’ll uncover the 5 reasons why local government agencies are working to become high performing, plus expert tips to help you get started on your journey today.
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2018 GIS in the Rockies Vendor Showcase (Th): Building High Performance Government 5 Tips to Mapping Your Journey
- 1. BUILDING A HIGH-PERFORMANCE GOVERNMENT HEATHER HENDERSON BECOMING A HIGH PERFORMANCE GOVERNMENT
- 2. BUILDING A HIGH-PERFORMANCE GOVERNMENT
- 3. BUILDING A HIGH-PERFORMANCE GOVERNMENT
- 4. BUILDING A HIGH-PERFORMANCE GOVERNMENT So, what is high-performance government?
- 5. BUILDING A HIGH-PERFORMANCE GOVERNMENT 1 2 3 4 5 Effective, innovative teams
- 6. BUILDING A HIGH-PERFORMANCE GOVERNMENT 1 2 3 4 5 Effective, innovative teams Efficient processes
- 7. BUILDING A HIGH-PERFORMANCE GOVERNMENT 1 2 3 4 5 Effective, innovative teams Efficient processes Measurable, actionable results
- 8. BUILDING A HIGH-PERFORMANCE GOVERNMENT 1 2 3 4 5 Effective, innovative teams Efficient processes Measurable, actionable results Clear, accountable government
- 9. BUILDING A HIGH-PERFORMANCE GOVERNMENT
- 10. BUILDING A HIGH-PERFORMANCE GOVERNMENT CLARITY: YOUR BEST KEPT SECRET • Collect: It all begins with collecting good data that measures success towards a goal. • Convert: Taking it from data to information is where we empower our leaders. Now we can make informed decisions. • Candor: Speaking truthfully and passionately about what the facts show, but without pride or prejudice. Because the facts matter.
- 11. BUILDING A HIGH-PERFORMANCE GOVERNMENT CLARITY: YOUR BEST KEPT SECRET • Connect: Putting the dots together and telling the story. The story is where we engage. • Communicate: Speak plain. No acronyms. Talk in common language. • Captivate: Getting people’s attention and holding it with a compelling story.
- 12. BUILDING A HIGH-PERFORMANCE GOVERNMENT 1 2 3 4 5 Effective, innovative teams Efficient processes Measurable, actionable results Clear, accountable government Proactive engagement of citizens
- 13. BUILDING A HIGH-PERFORMANCE GOVERNMENT
- 14. BUILDING A HIGH-PERFORMANCE GOVERNMENT Find your why!
- 15. BUILDING A HIGH-PERFORMANCE GOVERNMENT EVENT REACTION PROCESS
- 16. BUILDING A HIGH-PERFORMANCE GOVERNMENT “IT’S THE WAY WE’VE ALWAYS DONE IT.” Have unintentional processes become part of your permanent process?
- 17. BUILDING A HIGH-PERFORMANCE GOVERNMENT But, where do I start?
- 18. BUILDING A HIGH-PERFORMANCE GOVERNMENT Now, how?
- 19. BUILDING A HIGH-PERFORMANCE GOVERNMENT PROCESS MAPPING • Uncovers waste and potential barriers • Shows who, what, when…then you follow up with WHY. • Helps you deliver on expectations. • Encourages collaboration and ownership. • Supports you in becoming better today than you were yesterday, i.e. high-performance government!
- 20. BUILDING A HIGH-PERFORMANCE GOVERNMENT 1. Strive to be SMART and CLEAR. 2. Build goals off larger community directives. 3. Mind your KPIs. 4. WIG out to stay focused. 5. Motivate your team with scoreboards. YOUR HIGH-PERFORMANCE JOURNEY 5 TIPS TO MAPPING
- 21. BUILDING A HIGH-PERFORMANCE GOVERNMENT STRIVE TO BE SMART AND CLEAR
- 22. BUILDING A HIGH-PERFORMANCE GOVERNMENT 1. Collaborative. 2. Limited. 3. Emotional. 4. Appreciable. 5. Refinable. STRIVE TO BE CLEAR
- 23. BUILDING A HIGH-PERFORMANCE GOVERNMENT BUILD GOALS OFF LARGER COMMUNITY DIRECTIVES
- 24. BUILDING A HIGH-PERFORMANCE GOVERNMENT MIND YOUR KEY PERFORMANCE INDICATORS (KPIs)
- 25. BUILDING A HIGH-PERFORMANCE GOVERNMENT OMS DASHBOARD
- 26. BUILDING A HIGH-PERFORMANCE GOVERNMENT WIG OUT TO STAY FOCUSED
- 27. BUILDING A HIGH-PERFORMANCE GOVERNMENT
- 28. BUILDING A HIGH-PERFORMANCE GOVERNMENT Wildly Important Goals
- 29. BUILDING A HIGH-PERFORMANCE GOVERNMENT MOTIVATE YOUR TEAM WITH SCOREBOARDS
- 30. BUILDING A HIGH-PERFORMANCE GOVERNMENT • Know the goal • Know what to do to achieve that goal • Know the score at all times • Hold themselves accountable, regularly and frequently, to achieve superior results HIGH PERFORMANCE TEAMS: WILDLY IMPORTANT GOALS
- 31. BUILDING A HIGH-PERFORMANCE GOVERNMENT
- 32. BUILDING A HIGH-PERFORMANCE GOVERNMENT • Start small on your journey. • Use small wins to drive momentum. • Get buy-in from key, organization-wide stakeholders. • Address culture change challenges. • Enlist a trusted partner to walk this journey with you. HIGH PERFORMANCE GOVERNMENT IS A JOURNEY, NOT A DESTINATION SO HOW DO YOU BEGIN?
- 33. BUILDING A HIGH-PERFORMANCE GOVERNMENT “LOCAL GOVERNMENTS ARE ENTRUSTED WITH AN AWESOME, POWERFUL RESPONSIBILITY: TO DO TOGETHER THAT WHICH WE CANNOT, OR SHOULD NOT, DO ALONE.” NICK KITTLE Government Performance and Innovation Coach
- 34. BUILDING A HIGH-PERFORMANCE GOVERNMENT THANK YOU! Heather Henderson Cartegraph 303.359.8327 heatherhenderson@cartegraph.com