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OnePayroll:
Delivering
Global Payroll Excellence
Victor Garcia
Senior Director
Global Payroll
116,000Employees
163Legal Entities
109Countries
OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHEREWE WERE WHAT’S NEXT
Excessive Number of
Suppliers and Ineffective
Governance
Lack of Consistency
Non-Standardized Process
Privacy Risk Inconsistent Controls Data Challenges
MICROSOFT PAYROLL PROVIDER LANDSCAPE
Payroll Vendors:
50+
20192014Pre 2013 2018
BEFORE
OUR JOURNEY RESULT
S
KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT
FRAMEWORK GOALS
Streamlining and Standardizing
Payroll Operations Globally
Reducing Risk Delivering a Quality
Experience for Employees
OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT
ONEPAYROLL TRANSITIONS – JOURNEY BEGINS
OnePayrollCountries:
22
Payroll Provider:
ADP
ADP
20192014Pre 2013 2018
OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHEREWE WERE WHAT’S NEXT
End-to-End Process Coverage with Minimal Overlap
MICROSOFT
Global Payroll Management
Global
Management
ACCENTURE
Global Managed Governance Payroll Data Administration
Governance/
Controls
Payroll
Inputs
Employee
Experience/
Queries
ADP, CELERGO, EY
Payroll Processing
Payroll
Processing
Asia Europe
Canada/LATAM MEA
ADP Celergo EY
THE DELIVERY MODEL
OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHEREWE WERE WHAT’S NEXT
PSDM
Payroll Service Delivery Manager
Microsoft
Support
Subsidiaries
Reinforce
Global Controls
Monitoring
Accenture Delivery
Relationship
Management
Service Delivery
and Management
Compliance
Management
Continuous
Improvement
Monitor and
Improve Processes
Standardize and
Globalize Processes
Align to Microsoft
Payroll Processes
APC
Assistant Payroll Consultant
Accenture
GPO
Global Process Owner
Microsoft and Accenture
KEY IMPACTS ON ROLES
OUR JOURNEY RESULT
S
KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT
Before
Ineffective
Governance
Data
Inaccuracies
Privacy
Risk
Inconsistent
Controls
BENEFITS: GLOBAL PAYROLL PROGRAM
Global Standardization
Increased Efficiency /
Flexibility
25 Operational Controls
7 Global
Controls
Global Governance
Key Date Unification
Reduced
Exposure
Standardized
Processes
Centralized Data for
Visibility
Role
Clarification
Improved Experience
Minimized Localizations
Supplier Consolidation
After
OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHEREWE WERE WHAT’S NEXT
Standardized
Systems
Proactive Governance /
Active Engagement
Relentless Focus on
Service Delivery
Client Centricity /
Understanding of
Microsoft’s Needs
Joint Objectives Driving
a Win-Win Relationship
MICROSOFT GLOBAL PAYROLL AND CELERGO
What Does Celergo Do Well?
OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHEREWE WERE WHAT’S NEXT
“We Deliver
Global Payroll Together.”
“We Deliver Global Payroll
Together.”
ONEPAYROLL COUNTRIES
ADP
OnePayrollCountries:
103
Payroll Providers:
ADP, Celergo, EY
Celergo
EY
20192014Pre 2013 2018
Countries In Transition
OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHEREWE WERE WHAT’S NEXT
ONEPAYROLL COUNTRIES – AFTER ADP ACQUISITION OF CELERGO
20192014Pre 2013 2018
ADP
OnePayrollCountries:
103
Payroll Providers:
ADP, Celergo, EY
Celergo
EY
Countries In Transition
OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHEREWE WERE WHAT’S NEXT
ONEPAYROLL AT A GLANCE
FY18
103
Countries
46,221
Employees
15
Languages 4
Delivery Centers in Mumbai, Prague,
Dalian, Buenos Aires
From 50
Suppliers to 3 4.5M
Input Transactions Processed
6,536
Processes Assessed
88.3%
Ticket Response in
4 Days
Average Resolution Time 2.17
Days
7Key Controls
25Operational Controls
119,935
Queries Closed Since
February 2015
AI to Improve Ticket
Response Time
RPA to Improve Payroll
Accuracy
Industry Award
Recognition
Industry Publication Write-Ups 98%
Error-Free Pay slips 97%
Inputs on Time
JOURNEY SO FAR
OUR JOURNEY RESULT
S
KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT
ONEPAYROLL WITH TRANSITIONS PLANNED IN 2019
20192014Pre 2013 2018
ADP
OnePayrollCountries:
109
Celergo
EY
OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHEREWE WERE WHAT’S NEXT
Senior Leadership
Buy-In
Defined
Approach and
Clarity on Outcomes
Rigorous Knowledge
Transfer
Communicate
Regularly and Report
to Stakeholders in
Timely Manner
Collaboration with
Upstream Partners
Make Employee
Experience a
Top Priority
OUR JOURNEY RESULT
S
KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT
ARTIFICIAL
INTELLIGENCE
CRM Ticket Creation
and Categorization
OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHEREWE WERE WHAT’S NEXT
ROBOTIC PROCESS
AUTOMATION
Bulk Upload into
Internal System
OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHEREWE WERE WHAT’S NEXT
ROBOTIC PROCESS
AUTOMATION
Creation of Reports
Payslip Communication
Input Reminders for
Upstream Partners
OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHEREWE WERE WHAT’S NEXT
CHATBOT
Support for Employees
OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHEREWE WERE WHAT’S NEXT
Victor Garcia - Microsoft - One Payroll:  Delivering Global Payroll Excellence
Victor Garcia - Microsoft - One Payroll:  Delivering Global Payroll Excellence
Victor Garcia - Microsoft - One Payroll:  Delivering Global Payroll Excellence
Victor Garcia - Microsoft - One Payroll:  Delivering Global Payroll Excellence
Victor Garcia - Microsoft - One Payroll:  Delivering Global Payroll Excellence

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Victor Garcia - Microsoft - One Payroll: Delivering Global Payroll Excellence

  • 1.
  • 2. OnePayroll: Delivering Global Payroll Excellence Victor Garcia Senior Director Global Payroll
  • 3. 116,000Employees 163Legal Entities 109Countries OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHEREWE WERE WHAT’S NEXT
  • 4. Excessive Number of Suppliers and Ineffective Governance Lack of Consistency Non-Standardized Process Privacy Risk Inconsistent Controls Data Challenges MICROSOFT PAYROLL PROVIDER LANDSCAPE Payroll Vendors: 50+ 20192014Pre 2013 2018 BEFORE OUR JOURNEY RESULT S KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT
  • 5. FRAMEWORK GOALS Streamlining and Standardizing Payroll Operations Globally Reducing Risk Delivering a Quality Experience for Employees OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT
  • 6. ONEPAYROLL TRANSITIONS – JOURNEY BEGINS OnePayrollCountries: 22 Payroll Provider: ADP ADP 20192014Pre 2013 2018 OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHEREWE WERE WHAT’S NEXT
  • 7. End-to-End Process Coverage with Minimal Overlap MICROSOFT Global Payroll Management Global Management ACCENTURE Global Managed Governance Payroll Data Administration Governance/ Controls Payroll Inputs Employee Experience/ Queries ADP, CELERGO, EY Payroll Processing Payroll Processing Asia Europe Canada/LATAM MEA ADP Celergo EY THE DELIVERY MODEL OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHEREWE WERE WHAT’S NEXT
  • 8. PSDM Payroll Service Delivery Manager Microsoft Support Subsidiaries Reinforce Global Controls Monitoring Accenture Delivery Relationship Management Service Delivery and Management Compliance Management Continuous Improvement Monitor and Improve Processes Standardize and Globalize Processes Align to Microsoft Payroll Processes APC Assistant Payroll Consultant Accenture GPO Global Process Owner Microsoft and Accenture KEY IMPACTS ON ROLES OUR JOURNEY RESULT S KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT
  • 9. Before Ineffective Governance Data Inaccuracies Privacy Risk Inconsistent Controls BENEFITS: GLOBAL PAYROLL PROGRAM Global Standardization Increased Efficiency / Flexibility 25 Operational Controls 7 Global Controls Global Governance Key Date Unification Reduced Exposure Standardized Processes Centralized Data for Visibility Role Clarification Improved Experience Minimized Localizations Supplier Consolidation After OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHEREWE WERE WHAT’S NEXT
  • 10. Standardized Systems Proactive Governance / Active Engagement Relentless Focus on Service Delivery Client Centricity / Understanding of Microsoft’s Needs Joint Objectives Driving a Win-Win Relationship MICROSOFT GLOBAL PAYROLL AND CELERGO What Does Celergo Do Well? OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHEREWE WERE WHAT’S NEXT
  • 11. “We Deliver Global Payroll Together.” “We Deliver Global Payroll Together.”
  • 12. ONEPAYROLL COUNTRIES ADP OnePayrollCountries: 103 Payroll Providers: ADP, Celergo, EY Celergo EY 20192014Pre 2013 2018 Countries In Transition OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHEREWE WERE WHAT’S NEXT
  • 13. ONEPAYROLL COUNTRIES – AFTER ADP ACQUISITION OF CELERGO 20192014Pre 2013 2018 ADP OnePayrollCountries: 103 Payroll Providers: ADP, Celergo, EY Celergo EY Countries In Transition OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHEREWE WERE WHAT’S NEXT
  • 14. ONEPAYROLL AT A GLANCE FY18 103 Countries 46,221 Employees 15 Languages 4 Delivery Centers in Mumbai, Prague, Dalian, Buenos Aires From 50 Suppliers to 3 4.5M Input Transactions Processed 6,536 Processes Assessed 88.3% Ticket Response in 4 Days Average Resolution Time 2.17 Days 7Key Controls 25Operational Controls 119,935 Queries Closed Since February 2015 AI to Improve Ticket Response Time RPA to Improve Payroll Accuracy Industry Award Recognition Industry Publication Write-Ups 98% Error-Free Pay slips 97% Inputs on Time JOURNEY SO FAR OUR JOURNEY RESULT S KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT
  • 15. ONEPAYROLL WITH TRANSITIONS PLANNED IN 2019 20192014Pre 2013 2018 ADP OnePayrollCountries: 109 Celergo EY OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHEREWE WERE WHAT’S NEXT
  • 16. Senior Leadership Buy-In Defined Approach and Clarity on Outcomes Rigorous Knowledge Transfer Communicate Regularly and Report to Stakeholders in Timely Manner Collaboration with Upstream Partners Make Employee Experience a Top Priority OUR JOURNEY RESULT S KEY TAKEAWAYSABOUT WHERE WE WERE WHAT’S NEXT
  • 17. ARTIFICIAL INTELLIGENCE CRM Ticket Creation and Categorization OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHEREWE WERE WHAT’S NEXT
  • 18. ROBOTIC PROCESS AUTOMATION Bulk Upload into Internal System OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHEREWE WERE WHAT’S NEXT
  • 19. ROBOTIC PROCESS AUTOMATION Creation of Reports Payslip Communication Input Reminders for Upstream Partners OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHEREWE WERE WHAT’S NEXT
  • 20. CHATBOT Support for Employees OUR JOURNEY RESULTS KEY TAKEAWAYSABOUT WHEREWE WERE WHAT’S NEXT