The document outlines steps for building a high performance team, including finding the right opportunity, hiring great people, and getting the team to work together. It discusses setting a clear direction with a vision, mission, values, and goals. The presentation emphasizes strong communication, continuously raising standards, and hiring the best people. It advocates focusing outwards, thinking differently, and executing efficiently as a strategy. The conclusion notes challenges like layoffs, firings, and burnout that teams may face.

1. Building A High
Performance Team
Creating An
Ethical Culture
Markkula Center for Applied Ethics
January 28, 2009
Keith Krach

2. Find The Right Opportunity
Hire Great People
Get Everyone Working As A Team
Looks EasyLooks EasyLooks Easy

3. Building A High Performance TeamBuilding A High Performance Team
A Case Study

4. Big Market
Focus, Focus, Focus
Positioning
Real Business Model
Execution
Money
The Team
Right Opportunity – Magnificent 7Right OpportunityRight Opportunity –– Magnificent 7Magnificent 7

5. Set A Clear Direction
Key PrinciplesKey Principles
Create A Safe Environment
Continue To Raise The Standard

6. August 1996 Keith J. Krach 6
The PlaybookThe Playbook
ProcureSoftProcureSoft
““The Agent for the Purchasing AgentThe Agent for the Purchasing Agent””

7. August 1996 Keith J. Krach 7
Playbook FocusPlaybook FocusPlaybook Focus
Vision
Mission
Values
Team Rules
Goals
Strategy
Exec

8. Great sustaining organization in theGreat sustaining organization in the
21st century.21st century.
VisionVision

9. August 1996 Keith J. Krach 9
MissionMission
Be the Leader in Operating ResourceBe the Leader in Operating Resource
Management Software for Business toManagement Software for Business to
Business Electronic CommerceBusiness Electronic Commerce

10. August 1996 Keith J. Krach 10
ValuesValuesValues
RespectRespect
IntegrityIntegrity
CourageCourage
AmbitionAmbition

11. August 1996 Keith J. Krach 11
Strong TeamStrong Team
TEAM RULES:TEAM RULES:
1.Direct/open/honest communication1.Direct/open/honest communication
2.No idea is a dumb idea2.No idea is a dumb idea
3.Always continue to raise the standard3.Always continue to raise the standard
4. We are a team first, functional specialists4. We are a team first, functional specialists
secondsecond
5. Hire the best people, especially if better than5. Hire the best people, especially if better than
usus

12. August 1996 Keith J. Krach 12
Long term goalsLong term goals
Grow Profitably and PredictablyGrow Profitably and Predictably
Focus on Customer SuccessFocus on Customer Success
Excellence and BalanceExcellence and Balance
–– Technology/Engineering/ProductTechnology/Engineering/Product
–– Sales/Marketing/ServicesSales/Marketing/Services
–– Business OperationsBusiness Operations
CultureCulture-- Teamwork, Values, Fun, (TVF)Teamwork, Values, Fun, (TVF)

13. August 1996 Keith J. Krach 13
StrategyStrategyStrategy
Out FocusOut Focus
Out ThinkOut Think
Out ExecuteOut Execute

14. Vision
Product
Customers
Partners
Financial
People
Results - Clear LeaderResults - Clear Leader

15. Good Times
Lay Offs
Firing
Bad Times
Burn Out
Greed / Jealousy
September 11, 2001
CHALLENGESCHALLENGES

16. Challenge The Process
Inspire A Shared Vision
Enable Others To Act
Model The Way
Encourage The Heart
Remember the 5 Leadership ImperativesRemember the 5 Leadership ImperativesRemember the 5 Leadership Imperatives