1.
FRANCISCO
SILVA DOLANDE
T: 619 ­ 410 ­ 2622
E: frsilva4@gmail.com
Professional Summary
Results­oriented manager excelling in identifying customer needs and providing solutions
to develop existing accounts and to expand potential opportunities with new clients.
Dependable and experienced manager with a willingness to take on added responsibility to
meet tight deadlines. Enthusiastic team­player with a strong work ethic and problem
solving skills. High performing leader with experience in hotel, timeshare and overall
hospitality sales. Effective at multi­tasking. Building loyalty and long­term relationships
with customers and other associates is paramount.
Work Experience
Timeshare Sales Counselor ­ Wyndham Vacation Ownership
Las Vegas, NV : 08/2015 ­ Current
Wyndham Vacation Ownership is the larger Timeshare company in the world. Resorts are located in
the continental US and internationally and Wyndham continues to grow in a yearly basis
● Directly responsible for calling existing owners from Shell Vacations database and selling them
additional vacation time.
● Monthly sales continuously exceed $50,000 in volume.
● Given responsibility to run our sales meeting for trainings, motivation starters and to increase
overall employee morale.
Senior Sales and Marketing Manager ­ ResortCom International
Las Vegas, NV ­ 07/2011 ­ 03/2015
ResortCom International is the marketing side of The Villa Group Hotels and Resorts. They are
responsible for all marketing operations for timeshare, mini­vacations and reservations for Villa Group
prospective guests. Villa Group is composed of 10 Resorts throughout Mexico.
● Directly supervised a sales force of over 40 sales associates.
● Directed and coordinated marketing activities and policies to promote and increase our overall
business with the purpose to achieve and exceed our goals.
● Surpassed budget expectations from 2011 to 2014 in mini­vac sales, revenues, timeshare
sales and reservations made.
● Increased overall timeshare sales from one individual program in 2011 from $86,000 in sales
to over $2.1M in sales in 2014.
● Increased reservation upgrades every year from $450,000 in 2011 to a total $1.2M in 2014.
● Conducted daily training with sales, reservations and on site representatives
● Responsible for hiring, training and performance evaluations for marketing and sales staff and
supervised the sales and marketing staff’s daily activities.

2. Casino Sales Executive ­ Harrah's Rincon Casino
Valley Center, CA­ 09/2010 to 07/2011
Harrah’s Rincon Casino is part of Caesar’s Entertainment and part of one of the biggest casino
companies in the world. The sales aspect of the position involved working with a growing database of
casino players.
● Consistently met and exceeded sales goals by 20%.
● Built strong casino player relationships.
● Achieved 115% of monthly quota and increased individual database revenue to $400K within
three months.
● Maintained and organized a player database of over 1,100 clients regionally.
● Created sales contacts with on­ and off­premise accounts.
● Contacted new and existing players to discuss new promotions, hotel offers and other casino
marketing specials.
Sales Executive ­ Pueblo Bonito Oceanfront Resorts and Spas
San Diego, CA ­ 06/2009­08/2010
Pueblo Bonito is a high end luxury hotel brand located in various popular beach destinations in Mexico.
Family of over eight hotels focused on hospitality and timeshare.
● Maintained a client book of over 1000 travel agents in west coast region.
● Increased sales volume by adding 300 accounts in the West Coast territory.
● Contacted and developed relationships with TMC/Consortia clients to discuss how their needs
could be met through specific products and services.
● Wrote sales contracts for Online Travel Agencies for specific pricing.
● Prioritized tasks and projects to meet tight deadlines.
● Prospected and conducted face­to­face sales calls with travel agents and agency branch
managers throughout my assigned territory.
Education
Bachelor of Science ­ Marketing 2007
New Mexico State University ­ Las Cruces, NM
Associate of Science ­ Tourism
New Mexico State University ­ Las Cruces, NM 2007
Skills
­Bilingual in Spanish and Bicultural ­Sales strategies
­Strong interpersonal skills ­Strategic thinker
­Resolution­oriented ­Organized
­Natural Leader ­Sales training
­Revenue and profit maximization ­Goal­oriented
­Motivated team player ­Accomplished manager
­Strategic marketer ­Reliable