1. Francesca George
 frangeorge@ntlworld.com
07734 682727
Personal Profile
A self-motivated, positive, hardworking team player, who always strives to achieve the highest standard
possible at any given task. Possessing extensive general administration/secretarial experience, including
Human Resources and Training and Development co-ordination, coupled with excellent customer service
and communication skills. Able meet set deadlines, very organised, with the ability to use my own initiative
and prioritise my workload effectively to work calmly under pressure.
Employment History
Since finishing a long term temporary contract for Cardiff University in March 2014, mainly due to the
economic climate and centralisation of HR Teams, I have been working various short term HR/General
Administration temporary contracts through selective employment agencies, including working for the Welsh
Government, and various Civil Service contracts, working in high security/trust positions at the Home Office,
Office of National Statistics, Wales Probation CRC and Cardiff University.
April 13 – Mar 14
Cardiff University
Temporary HR Administrator
• Preparation and maintenance of various staff contracts across the university and all college
departments, such as new starters, honorary titles, renewals, changes in contract, terminations,
resignations.
• Responsible for placing and extending recruitment advertisements both internally (website) and
external publications/websites.
Nov 12 – Mar 13
Estyn (Welsh Inspectorate for Education & Training)
HR Temporary Administrator (Recruitment)
• Full responsibility and main contact for organising recruitment campaigns, determining post
requirements, advertising and preparing all paperwork for the recruitment and selection process.
• Inducting employees into the organisation, administering offer letters, contracts of employment and
all associated starter paperwork & pre-employment checks.
• Updating and monitoring absence management, referrals to occupational health, equal
opportunities, employee benefits/expenses, etc. Keeping accurate details on manual and
computerised systems/databases and maintaining strict confidentiality whilst liaising with payroll,
managers and staff to ensure information is up to date and accurate across all departments.
• Assisting with company policy and procedure enquiries with both internal and external clients.
July 12 – Oct 12
Cardiff Council / Snap Cymru
Temp HR Admin/Secretary
• Organisation and management of Senior Executive diary and meetings.- Administration of all
correspondence, reports, minutes, etc.
• Updating and maintaining Staff information on HR Computerised System.. Working to update
website.
• General HR administration & assistance with HR queries
• Setting up database for volunteers.
Nov 05 – June 12
The Wallich (Homelessness Charity)

2. Human Resource and Venue Officer
• Organising recruitment campaigns, determining post requirements, advertising and preparing all
paperwork for the recruitment and selection process.
• Inducting employees into the organisation, preparing offer letters, contracts of employment and all
associated paperwork, including the submission of Criminal Records Bureau (CRB) documentation.
• Updating and monitoring absence management, referrals to occupational health, equal
opportunities, employee benefits/expenses, etc.
• Keeping accurate details on manual and computerised systems/databases and maintaining strict
confidentiality whilst liaising with payroll, managers and staff to ensure information is up to date and
accurate across all departments.
• Assisting with company policy and procedure enquiries with both internal and external clients.
• Full responsibility for co-ordinating induction staff days.
• Maintaining effective communications and liaising with staff at all levels and with all external
contacts and advising on bookings and courses. Preparing and maintaining essential documentations
such as the organisational directory, organisational charts and senior management on call list.
Mar 03 – Oct 04
Cardiff County Council
Admin Support Officer (Various Temporary Contracts)
• Training Co-ordinator- (Temporary Project)
Oct 04 – Nov 05
Cardiff County Council
Various temporary contracts
• Disabled Facilities/Community Maintenance/Child Protection/HR/Payroll & Supporting People
• Providing admin support to various departments, typing of reports and letters - Taking, typing up and
distributing of minutes of meetings - Logging and updating statistical information onto databases -
Both manual and computer administration of invoices, jobs, etc.
• Acting as a responsive reception service to Tenants, Customers and work colleagues.
• Responsible for the co-ordination and administration for SAP implementation courses for over 3,000
council employees throughout Cardiff Council - Creating and maintaining accurate databases and
spreadsheets. Logging database course participation and student’s feedback and evaluation forms.
Oct 02 – Feb 03
The Executive Centre (Serviced Offices)
Personal Assistant (Temp)
• Personal Assistant to the South Wales Sales/Marketing Director - Deputising, where necessary, in her
absence.
• Carrying out prospective client viewings of the centres & sending out of Mailshots and Marketing
promotions
• Organisation and management of Directors diary - Organising and co-ordinating Company
networking events - Administration of all correspondence, reports, minutes, etc.
• Maintaining correct database information.
Feb 02 – Nov 02
Altior Consulting & Training (Law Courses for Solicitors)
Course Secretary (Temp)
• Responsible for the administration of courses for Lawyers throughout the UK - Advising delegates of
their legal continued professional development requirements as dictated by the Law Society.
• Liaising with course tutors with regard to various issues such as, course content, level of tuition
required, daily programmes and the compilation of course notes. Arranging suitable venues,
negotiating competitive rates, confirming equipment needed, accommodation for tutors and
ensuring our requirements are fully understood and met. Administration and allocation of delegates
onto courses - joining instructions, invoices, credit notes, etc. Implementing and maintaining
accurate databases.

3. • Responsible for daily banking for course fees - Authorisation of payment for tutor fees, hotel, courier
invoices.
• Marketing and promotion of courses run by Altior to include designing brochures and leaflets.
Nov 92 – Feb 02
Castle Leisure (Leisure Operatives)
Personnel/Administration Adminstrator/Supervisor
• Admin support to the Personnel Training Executive, the Marketing Executive and the Operations
Executive - In the absence of my line manager, acting as Personal Assistant to the Chief Executive and
Financial Director.
• Administering a wide range of personnel documentation - . Creation of personnel documentation
such as departmental forms, company procedures manual and training material. Updating the
company database (recording absences, annual leave, staff training achievements, etc),
• Arranging training days and inductions. Communicating with club management to manage
placement of all youth training scheme workers and maintaining all the necessary paperwork to
monitor their progress. Liaising with clubs, media companies, advertising agencies, etc to advertise
posts and positively promote the company.
• First point of contact for external customer complaints, liaising with club managers to find an
acceptable, positive solution that would encourage the customer to return and recommend our
services on to future customers.
• As from July 2000, I accepted the challenge of working in our clubs as a supervisor on various
departments such as book sales, catering, bar and bingo with the view to management training.
Mar 89 – Oct 92
British Fuels (Fuel Distributors)
Personnel Administration Assistant
Aug 86 – Jan 89
British Car Auctions (Auctioneers)
Personnel & Wages Assistant
Dec 82 – May 86
Mike Bristow Enterprises (Vehicle sales/hire)
Personnel & Wages Assistant
Education & Qualifications
Hornsey High School, London
• 5 O’Levels (including English and Maths)
• RSA 2 Typewriting (Distinction)
Coleg Glan Hafren, Cardiff
• Certificate in CIPD Personnel Practice (Distinction)
Further Training/Experience
• Completion of Level 2/3NVQ Business Studies/Customer Service
• Completion of ‘Art of Leadership’ Management Development Course
• Completion of ‘Steps’ Personal Development Programme
• Extensive computer experience of various software packages, including advanced word &
intermediate excel.
• Full driving licence with own transport
Both Professional and Personal References Available Upon Request.