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ANDREA PORTER
Contact number: 079100 31915 / email: andreacporter@yahoo.co.uk
South Ockendon, ESSEX
BIO
As a proactive, versatile and helpful administrator with considerable experience within the charity, education, property
and construction sectors, I know the importance of thinking outside the box and I am prepared to go that extra mile to
ensure maximum efficiency. I enjoy working hard and welcome the challenges and opportunities that this brings
CAREER SUMMARY
Duringmy career I decided to keep workingwhilstraising a family. Through joining recruitment agencies I took on board
a mixture of short-term temporary contracts to compliment my work/life balance. Now I am ready and fully committed to
once again start full time employment and am now ready to take preferably a permanent or long-term role
SKILL SET
 90+ wpm touch typing/70+ wpm speed-writing
 Current knowledge of Word, Excel, PowerPoint, strong diary management (Outlook)
 A strongcustomer focus,havingworked extensively with both clients and members of the public (market research)
 Strictattention to detail
 Well-spoken/well presented, recognising the importance of a client’s first impression
CAREER SUMMARY
SAFER LONDON, Southwark, SE1 (October- end November 2015) – Executive Assistant/Receptionist/CEO duties filling in
for this Charity who are currently going through a transition from a small to a medium charity; therefore lots of changes:
 Reception duties including photocopier/printer trouble shooting and assisting with IT issues/landlords
 Senior management meeting minute taking and disseminating of minutes to the Senior Management Team
 Liaising effectively with all staff at all levels
 Assisting the Office Manager with HR queries and with the Safer London recruitment process
 Organising interviews for staff /new recruits for the Disclosure and Barring Service (DBS)
 Typing for the team (often at short notice)
TEMPING for OFFICE ANGELS, Romford Branch – PA to Vice Principal of Havering College H&FE, Hornchurch, Essex
(ONE MTH ASSIGNMENT) (August-September 2015)
 Pro-active extensive diary management for the Vice Principal and the Executive Team
 Typing-up complex minutes of meetings, for scrutiny by OFSTED inspectors
 Fielding all telephone calls to the Executive Team as appropriate
 Typing up senior staff one to one notes, in a short timescale (turnaround was 24 hours)
 Meeting with the VP once per week to run through any diary issues effectively
 Generally ensuring (with the Office Manager) that the Executive Office ran effectively, calmly and smoothly
COSTAIN, ROMFORD (Crossrail Project) – PA to the Project Director, Commercial Manager, Project Manager & assisting
Safety Health & Environment (SHE) Team (full time contract role- 10 MNTHS -September 2014-July 2015)
 Pro-active diary management for Project Director, Project Manager, Commercial Manager and assisting with Safety
Health & Environment (SHE) Manager’s diary/assisting with meetings. Booking meeting rooms via reception and
organising all catering requirements
 Accurate minute-taking for several senior meetings and typing up notes to send to the SM Team
 Assisting with Presentations for bi-weekly Team meetings and Project Director’s presentations (as required)
 Producing a bi-weekly newsletter for the Crossrail Anglia Team
 Assisting the Commercial Manager and his team with documents for issuing via the Document Control system
 Chasing/preparing a Monthly Period report and ensuring delivery is on time for the client (Network Rail)
 Assisted with Safety Health / Environmental dashboards for the Monthly Period Report
 Assisting with the preparation/maintenance of the Considerate Constructors Booklet (CCB) for the Community
Relations Manager using Publisher

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DIABETES UK, CAMDEN– PA to 3 Board Directors, (Jan 2014 – May 2014) (temp position with Brook Street)
 Diary management and fieldingof calls,reactingto shortnotice arrangements to includetaxi bookings and collation of
appropriate paperwork for Director to take with
 Preparation of papers and minute-taking for assorted meetings
 Travel arrangements and itineraries, including conference/room bookings, IT and catering requirements
 Setting up of invoices, chasing up to ensure timely payment
I-ANALYSIS TRAINING – PA to Director (June-Dec 2013) 2 days per week (job share, alongside Market Research)
 Both office and home based administration for a frequently travelling director of a small, specialist professional
training company with contracts across EMEA and APAC
 Managed all electronic and hard copy correspondence, fielding responses and following-up where appropriate
 Organised and maintained electronic diaries, including setting up workshops and arranging conference calls
 Liaised with clients and suppliers to provide the accountant with invoices in a timely manner
 Travel booking, including setting up of itineraries and meetings in various locations
MARKETING SCIENCES, Winchester – Market Researcher (Jan-Dec 2013) 4 days (including weekends) (ONE YEAR)
 Travelled all over London/South East on campaigns for Cancer Awareness/Highways Agency projects
 Interviewed 10,000+ customers at large UK supermarkets for completion of a survey about their shopping experience
 Worked within a highly pressurised environment to achieve targets for interview quota
 Persuaded/negotiated/engaged with and actively listened to members of the public
BRITISH HUMANIST ASSOCIATION, ISLINGTON, LONDON – Ceremonies Training Assistant (9 MTH CONTRACT) (2011-12)
 Undertook large amount of learningaboutthe BHA on joining,as had no prior knowledge of this faith/charity
 Updated/Uploaded all Ceremonies TrainingDepartment documents onto the BHA Website
 Minute taking & typing up a record for the office
 Organisation of end-to-end lifecycleof traineeapplications,includingincomingprocessingapplication forms, emailing
invites and invoices to trainees, providingtraineematerial,negotiatingcharity rates and contracts with UK hotels to
hold residential trainingsessions,and ensuringthatthe databasewas kept up to date with trainee details
ESBI INTERNATIONAL, 338 EUSTON ROAD, LONDON, NW1 – PA/Office Administrator (6 MTH CONTRACT - 2011)
 Organised meetings for General Manager of this energy firm, fielded manager and team telephone calls and answered
project -specific emails.
 Booked venues for events includingprivate dining(lunches and dinners).
 Arranged hotel bookings and negotiated preferred rates for ESBI colleagues visitingtheLondon office from Dublin.
 Ensured databases and contacts information were always up to date
 Processed invoices usingtheSAP accounting system to ensure timely payment, managingbudget tracker and
submitted monthly team expenses.
 Other officemanagement duties includingmanagingpostand courier services,officesupport,procuringof office
supplies and equipment, as well as ensuringthat health and safety procedures were followed
TEMPORARY WORK / VOLUNTEERING (locally in Hornchurch, Essex) alongsidea shortcareer break to raisemy family
(2008-2010)
 Assisted Director at her two companies,Remora Transport/PositiveSigns,with document preparation,business
accounts and customer queries. Required to work differently to accommodate hearingimpaired manager.
 Volunteered at HAVCO (Romford) including Meet & Greet at the Queens Theatre, Hornchurch.
 OfficeSupport Volunteer, havingassisted the Centre Manager atthe Mardyke Centre, Rainhamwith diary
management (Outlook), general administration and correspondencetasks (usingWord & Excel) as required
THE HEALTHCARE COMMISSION, MOORGATE, LONDON (2007-2008)– Diary Manager to CEO (full time temp role - Tate)
 Setting up of high profilemeetings/telephone callsfor the CEO with Ministers,Lords/Baronesses and officials
 Organised complex internal meetings to discusshigh level topics atshortnotice
 Flexibility and adaptability to cater to the needs of the CEO’s extremely busy diary
HAVERING COLLEGE OF HIGHER & FURTHER EDUCATION, RAINHAM (2006-2007) (ONE YEAR CONTRACT)
Job Centre + Contract Officer for the Adult Basic Learning Skills Department
 Assisted in obtainingfundingfor the Learning Skills Council (LSC) courses
 Telephone liaison with community tutors/Area Head to provide them with the required support/ referrals / updates
 Ensured that all paperwork relatingto the contract was completed correctly and in a timely fashion.

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 Carried out initial assessments for job seeker learners atthe designated East London Job Centres for Havering College
PRUDENTIAL PROPERTY INVESTMENT MANAGERS LTD, LONDON (1999-2006) (8 YEARS)
Personal Assistant to the Head of Research / Team Administrator to a team of up to 8 analysts
 Annual arrangingof 300+ meetings each for team members and organised the twice yearly round of international
conference calls/ presentations;considerableliaisingwith the Research Team, Fund Managers and externals
 Extensive diary maintenancefor Head of Research and his two Managers,including organisingUK & Overseas travel
 Set up and maintained the new electronic & paper filingsystem
 Prepared documents for the Head of Research, at shortnotice / minute takingat property meetings
 Organisation of the collaboration,publication and distribution of a Quarterly Market Report
WEATHERALL, GREEN & SMITH, ACROSS CENTRAL AN D WEST END OF LONDON (1996-1999) (4 YEARS)
Permanent Floating PA/Senior Admin for Chartered Surveyors
 Provided secretarial,administrativeand reception assistancewithin all departments (both longand short-term
bookings),includingworkingas the Senior Secretary to the Senior Partner for the Corporate Real Estate team.
 Travelled to assignments within the Central & the West End of London for the HR Department (over 3 offices)
CITY UNIVERSITY BUSINESS SCHOOL (now CASS), LONDON (1993-1996) (4 YEARS)
PA to the Head of Department of Property Valuation and Management Department & Team Admin
 Extensive liaison with Departmental Course Directors and Head of PVM to assist with direction/organisingcourses
 Liaising with external / internal lecturers to arrangethe full and parttime MSc/MA classes/events
 Booking of all flights,rail tickets,lecturerooms for the tutors, Head of Department
 Management of the student database(MicrosoftAccess) and maintained all ResourceCentre information
 Managed application process frombeginningto end and dealingwith any potential student enquries
 Organised and attended graduation ceremonies/field trip/internal events as and when required
EDUCATION
September 1985-July 1986: Mid-Kent College of Higher & Further Education, Rochester, Kent
November 1983-July 1985: Upbury Manor Secondary School, Gillingham, Kent
September 1980-Nov 1983: Appleton Comprehensive School, South Benfleet, Essex
QUALIFICATIONS / CONTINUING PROFESSIONAL DEVELOPMENT
City & Guilds: ITQ1: Distinction (Word,PowerPoint, DTP Skills) (2010)
Level 2 City & Guilds: English Language (2009)
7 O Levels /Secretarial English Language, English Literature, Mathematics, Art, General Studies, History,
French; Secretarial Duties (RSA), shorthand (Pitmans),Type-writing (RSA), French &
German (RSA)
Courses attended: Equal Opportunities,Speedwriting, Minute-taking, Time Management, Equality and
Diversity (HaveringCollege)
PERSONAL DETAILS
Assistantswimteacher on Saturday mornings at a swimming pool in Hornchurch,Essex; swim training twiceper week and
occasionally attendingx-bikingclasses. I also enjoy the cinema and the theatre.
Member of Suttons Primary School Committee where I assistfundraisingfor them, especially orga nisingraffleprizes for
various events throughout the year.
**References available upon request**