Elli Nadeau is seeking an administrative or customer care role, bringing over 5 years of experience in various administrative roles. She has experience as an e-commerce project manager, secretary for a church, administrative assistant for a screen printing business, IT customer service representative, and resident manager for a cleaning company. She has strong computer, communication, organization, and customer service skills.
1. Seeking Administrative/ Customer Care Role.
PROFESSIONAL EXPERIENCE
E-Commerce Project Manager (Part-time) 2012-Present
Kiki Innovations North Bay ,ON
Founder and CEO of businessgifters.com
Develop close relationships with businesses and wholesalers and offer unique
gifting options across America
Update and maintain website and product data base monthly
Generate and execute ad campaigns using Google AdSense and AdWords
Use Amazon and EBay to promote and execute sales
Provide high-level customer service, going above and beyond to ensure all
customers are satisfied with purchases
Secretary 2013-2016
Calvin Presbyterian Church North Bay,ON
Answered emails, telephone and provided walk in reception daily
Worked collaboratively with Minister and all staff
In charge of monthly calendar of events; coordinating all facility bookings and
rentals
Responsible for creation of bulletin, including upcoming events and
announcements
Compiled year end reports and created and distributed annual report on a yearly
basis
Filed and maintained records of all Calvin activity, including member and elder
lists, baptismal and death records and benevolent fund usage
Updated website & social media pages on a weekly basis
Created PowerPoint slides for Sunday morning services
Provided outreach services & worked closely with other community resources to
make a difference in the community
Accounts receivable and payable duties; tracked/facilitated recurring payments,
created, posted and send invoices and receipts
ELLI NADEAU
604 Banner Ave, North Bay, ON P1B 2E4
(705) 492-0624
Kelli.Nadeau@gmail.com
5
Administrative Expertise
Over (5+) years working in
professional environments
Proficient computer skills:
MS Word, Excel, Publisher,
PowerPoint, Outlook, Google
Document Preparation
Proofreading
Accustomed to being entrusted
with confidential information
Typing: 55 wpm
Excellent time management
skills; Organized and able to
multitask
General Accounting;
QuickBooks
Recruiting, interviewing and
hiring staff
Customer Service Expertise
Listen carefully to customer
needs and demands
Build long lasting business
Relationships
Experience with high call
volumes and multi-line phone
systems.
Ability to learn and relate
Technical Concepts promptly
Exceptional command of the
English language; good
understanding of French
Work well with different
backgrounds and temperaments
Highly motivated and
results-oriented problem solver
Patient and tactful; thinking
outside the box for positive
ideas and solutions
2. Administrative Assistant (Part- time) 2010-2013
Bitter and Salty Toronto/North Bay,ON
Provided administrative support to clients for screen printing business
Organized and filed all client business records both hardcopy and electronically
Responsible for accounts payable
Interviewed potential employees and hired staff when needed
Scheduled meetings, teleconferences and video-conferences for owner and sales
team
Arranged travel and accommodations for employees
In charge of stock control and inventory
IT Customer Service Representative/Data Analyst 2011-2012
Astley Gilbert Toronto, ON
Uploaded developmental blueprints and created online portals for very large
document management and digital print company
Updated and maintained building phases for crews and architects online
allowing them to view blueprints and updates digitally
Performed data-entry and captured all phases of construction process including
records of all addendums/changes.
Provided customer support by assisting with log in malfunctions and software
issues
Provided different levels of online access for trades and individuals within a
project using FTP
Assisted with software issues and provided installation support for internal
company programs and programs such as win-RAR winZIP and Adobe
Resident Manager 2008-2009
Omni Facility Services Saint John, NB
Responsible for payroll, recruitment and retention of 25+ staff for large cleaning
company
Provided telephone, walk in reception and customer service support
Created weekly schedules and job duties for all staff
Worked closely with management and clients ensuring demands were met
In charge of inventory, budget and servicing of equipment
EDUCATION
Addictions Intervention Diploma 2010
CTS Canadian Career College North Bay, ON
VOLUNTEER EXPERIENCE
Amelia Rising Crisis Line 2010 – 2014
Answered crisis calls on scheduled shifts
Calvin Presbyterian Church 2015- Present
Meet monthly to discuss outreach budget & disbursment within the community
References:
David Clarke
Owner
Bitter and Salty
(705) 358-7544
Rev. Frances Savill
Minister
Calvin Presbyterian
(705) 474-4750
Shannon Bell
Manager, IT Dept.
Astley Gilbert
(416) 288-1706
To make a difference
in the world, we must
be different from the
world…