1. L A C E Y C O L L I N S
1900 Spruce Dr. Rosenbery TX, 77471 (281)750-2584 lac77469@yahoo.com
At this time I am seeking career change in a challenging position as an Administrative Assistant/Secretary within a reputed
organization, firm or company. I am experienced at creating a guest-focused environment where I continuously create a
compelling experience for clients. While, I am able to effectively and efficiently manage daily task and operations.I make it
a priority to keep the integrity of the company, working on increasing task, while maintaining company standards forguest
satisfaction,and quality assurance and my growth within the company.
P R O F E S S I O N A L E X P E R I E N C E
HYATT PLACE
Front Desk Representative, August 2015– Present
 Greeting and assisting clients and guest in person and over the phone
 Completing guest reservations and bookings through via computer software
 Manage the registration process
 Train new employees as they begin employment
 Operate the hotel switchboard
 Compute bills and take payments
HAMPTON INN AND SUITES
Front Desk Manager, January 2013 – February 2015
 Mange the front desk during the 8 hour shift and the employees on duty
 Balance cash at theend of theshift and generate accounting reports for thebenefit of the next shift
 Handle guest check-ins and check-outs appropriately
 Train new employees as they begin employment
 Completing guest reservations and bookings through via computer software
 Greet guest and patrons as they arrive
 Manage upset and irritate guest as situations occur
 Compute bills and take payments
BUSINESS SOLUTIONS GROUP
Administrative Assistant, August 2010 – January 2013
 Opening and closing client files
 Greet customers and clients
 Answering calls, transferring and taking appropriate messages
 Assist clients via phone and email
 Enter and update all client records into the computer systemand spreadsheet
 Make daily/weekly deposits (large sums)
 General duties (faxing, filing, producing copies, scanning,sorting mail and preparing mail to go out)
 Assisting customers and clients in deliveries and transactions
 Type correspondence and memos

2. E D U C A T I O N
UNIVERSITY OF HOUSTON – BUSINESS MANAGEMENT (HOTEL) STARTING JANUARY 2017
WHARTON COUNTY JUNIOR COLLEGE- ASSOCIATES OF APPLIED SCIENCES - CURRENT
WHARTON COUNTY JUNIOR COLLEGE- COSMETOLOGY LICNESE COMPLETED 2005
A D D I T I O N A L S K I L L
 Excellent verbal and written communication skills
 10 plus years customer service
 Superior customer service/ interpersonal skills
 Microsoft Word Proficient/ Knowledgeable in excel spreadsheet,powerpoint and outlook/OnQ insider
 Experience using Opera system
 Experience using Citrix
 Great ability to multitask
 Typing speed 45 WPM