1. ANTRA VALTERE
41 Yew Grove, Livingston, West Lothian, Scotland, EH54 5LY
Phone: +44 (0) 7881 347334 l Email: antra.valtere@gmail.com
WAITRESS
PERSONAL STATEMENT
A highly organised, hard working, positive, efficient in time
management, polite, friendly and customer oriented individual
with solid work ethics who exerts optimal effort in successfully
completing tasks. Always approachable, presentable and with
an eye for detail.
I am a quick learner, able to communicate well with a group or
on an individual level, a highly motivated and committed team
player.
I am looking for an interesting job opportunity with a well-
established company in the catering and hospitality industry
where I can reach my full potential that can lead to a long term
career relationship.
EDUCATION
College of Business Administration, Riga, Latvia
Sept 2007 – June 2009
Business Management Studies
Vilis Lacis Liepaja State Pedagogical Institute, Latvia
Sept 1988 – June 1990
Latvian Language and Literature Studies
Ventspils Secondary School No.5, Latvia
Sept 1977 – June 1988
General Certificate of Secondary Education
OTHER QUALIFICATIONS & TRAINING
Marriott International Training and Development
Completion Date: 16 June 2015
TOPPs – Training for On-Property Programs
Marriott Hotels Federation for Industry Sector Skills &
Standards
Completion Date: 27 March 2015
Level 3 Modern Apprenticeship in Hospitality Supervision
and Leadership
Marriott International Lodging Training and Development
Completion Date: 02 Feb 2015
Essential Skills (for Supervisors and Managers)
WORK EXPERIENCE
Dalmahoy Marriott Hotel & Country Club, Kirknewton
Nov 2011 – Present
Food and Beverage Associate
Responsibilities:
Welcome and acknowledge all guests, making sure that
they are served in line with the Marriott Spirit to Serve
Standards
Carry out breakfast, lunch, tea and dinner service,
answer phone calls, set up, stock and maintain work
areas throughout the day, practicing clean-as-you-go
procedures
Promote and maintain a safe and healthy work
environment, adhering to the occupational health and
safety legislation
Dalmahoy Marriott Hotel & Country Club, Kirknewton
July 2010 – Nov 2011
Room Attendant
Responsibilities:
Consistently offered professional, friendly and engaging
service, following Company’s policies, procedures and
service standards
Cleaned all assigned guestrooms, such as dusting,
making beds, soiled linen removal from rooms,
vacuuming and replenishing rooms with supplies
Followed all safety and sanitation policies, reported
necessary maintenance items and performed other
duties as assigned
Riga Municipality’s Children & Youth Centre “Imanta”, Latvia
Nov 2009 – June 2010
Night Care Assistant
Responsibilities:
Helped residents to get ready and get into bed, settle
down for the night, provided a high standard of care
overnight
Performed some light domestic duties, such as
preparing for breakfast, table laying, general tidying,
wiping tables and other surfaces
Reported and recorded all incidents and accidents
arising in the home
Limited Liability Company “BTU”, Latvia
Jan 2006 – April 2009
Sales Assistant
Responsibilities:
Assisted customers find products they were looking for,
gave information about the features, quality and
availability of various products
Advised customers of information relating to their
purchase, such as its warranty, and how to look after it
Handled the payment for any purchases, arranged
orders and deliveries of stock for customers
Limited Liability Company “Aromatu pasaule”, Latvia
June 2003 – Dec 2005
Sales Assistant
Responsibilities:
Ground coffee and measured out pre-ground coffee,
sold teas and coffees
Dealt with customer queries, requests and problems,
took payments and operated a till
Wrapped and decorated customer’s purchases with gift-
wrapping paper, ribbons, bows and tape
2. PROFESSIONAL SKILLS
Native speaker of Latvian, fluent in English, Russian, basic
German
Hands-on experience as a team leader and ability to work
on own initiative without supervision, excellent customer
service skills
Computer literate with word processing, database,
spreadsheet, and Internet research, and familiar with
restaurant management software
Good literacy, numeracy and verbal communication skills
Proven interpersonal skills – able to develop good work
relationships, enjoy meeting and working with people at all
levels and from diverse walks of life
Strong interpersonal and problem solving abilities, ability
to focus on guest needs, remaining calm and courteous at
all times
Energy and persistence to see tasks through to successful
completion and able to work additional hours when
necessary
Hands-on experience in dealing with customer enquiries,
credit and debit card transactions, cash payments
AWARDS AND RECOGNITIONS
Marriott “The Spirit to Serve” Award
Marriott is proud to recognise the outstanding achievements of
Antra Valtere for her exemplary commitment to quality service
and customer satisfaction
Shopping Mall “Spice” Award “Coolest Employee 2008”
Most customer friendly shopping mall with a high customer
service culture according to the customer research conducted
in 2008
Limited Liability Company “Ziga”, Latvia
March 2003 – June 2003
Petrol Service Sales Assistant
Responsibilities:
Checked how much fuel a customer had bought, using
a computerised display screen, took cash and credit
card payments
Restocked shelves, ordered new stock and took
deliveries, kept track of fuel levels in the storage tanks
Sold fishing rod licences, balloon gas and car insurance
policies
Sole Trader “M.Skujina foto salons”, Latvia
June 2001 – Feb 2003
Sales Assistant
Responsibilities:
Attended to the needs of customers, provided
information on mobile phones and accessories offered
for sale
Upsold and cross-sold in order to boost profits for the
Company
Kept order in the shop and looked out for shoplifters
Limited Liability Company “Alete”, Latvia
Oct 2000 – June 2001
Sales Assistant
Responsibilities:
Assisted customers in finding what they were looking for
in store
Sold mobile phone contract deals, handsets and
accessories
Kept the shop presentable and arranged window
displays to keep things attractive and presentable to
customers
National History Museum of Latvia, Latvia
Aug 2000 – Oct 2000
Auxiliary Worker
Responsibilities:
Worked on field excavations, as part of a team, using a
range of digging equipment
Provided assistance to archaeologists who worked on
the site
Cleaned and preserved finds
Limited Liability Company “Rota”, Latvia
April 1999 – Oct 1999
Sales Assistant
Responsibilities:
Stacked shelves and displaying goods in attractive way,
arranged window displays
Provided information on products and prices
Took cash and credit card payments
REFERENCES
Mr Valentin Acsinte, Restaurant Manager
Dalmahoy Marriott Hotel & Country Club
Email: Valentin.Acsinte@marriotthotels.com
Ms Tash de Brito, Conference & Banqueting Manager
Dalmahoy Marriott Hotel & Country Club
Email: Tash.Sparrow@marriotthotels.com
