Summary, education and work experience

1. STEVEN PIERALISI
21 Vale Drive, Findon Valley, Worthing, West Sussex BN14ODD (UK)
E-mail: steven.pieralisi@yahoo.co.uk Personal status:Married
Mobile number: 07775-735986
Dual citizenship: Italian and English
SUMMARY
Experienced and highly motivated individual with a diversified professional career path, and the
strong desire to work in a challenging and rewarding sector.
Strong team player who can also work on his own initiative, with good interpersonal and
communication skills versatile in managing multiple tasks and adapting to circumstances with a
first class customer service ethos.
EDUCATION: 93-97 ‘A Levels’ in Accountancy Kennedy Institute, Rome Italy
LANGUAGES: Italian and English fluent, Spanish conversational, French basic
WORK EXPERIENCE
August 2014 to September 2015 Activities Coordinator
Deepdene Care, Littlehampton West Sussex (mental health residential)
Responsibilities included:
• Formulate an activity profile for each individual
• Organize activities for daily living, maximise independence
• Budgeting
• Engage with the patients on a 1:1 basis or group
February 2013 to August 2014 Care Assistant
Hannover Care Agency, Worthing West Sussex
Responsibilities included:
• Working as a carer in the following care settings: general or psychiatric hospitals, private
residential homes
• Regular trainings attended
June 2010 to November 2013 Senior Carer
Field Lane Priory, Worthing West Sussex
Responsibilities included:
• Responsible of running the shift of a three/ten member team
• Dispensing medications following strict guidelines, following care plans
• Writing reports, giving a precise handover at the end of the shift
• Regular trainings attended
February2007 to June 2010 H.C.A and O.T.A
The Priory Hospital, Charlwood West Sussex (secure mental health)
Responsibilities included:
• Assisting patients
• Supporting the nurse on duty
• Engaging with occupational therapies, outings and activities
• Regular trainings attended

2. October 2005 to February 2007 Host Manager
Arora Gatwick Ltd (three stars), Crawley West Sussex
Responsibilities included:
• Working closely with the reception team,
• Assisting clients during their arrivals and departures
• Responsible of a team of four porters and coordinating the shuttle service to the airport
• Planning excursions for the guests, taking part at meetings
July 2002 to October 2005 Receptionist
Arora Gatwick Ltd (three stars), Crawley West Sussex
Responsibilities included:
• Attending to the customers enquiries at the desk, phone or email
• Carrying out night auditing
• Preparing for the early departures and arrivals
April 1999 to July 2002 Passenger service Agent and Import cargo agent
Servisair Ltd, Gatwick airport West Sussex (handling company)
Responsibilities included:
• Assisting passengers through the airport from check-in through to the boarding
procedures
• Cargo operations, registering incoming freight and forwarding it to other domestic or
worldwide destinations
October 1998 to April 1999 Store supervisor
Southern convenient Stores, Horley Surrey
Responsibilities included:
• Accounting, leading a team of three
• Stock taking
April 1998 to October1998 Cabin Crew
Monarch airlines, London Gatwick airport, West Sussex
Responsibilities included:
• Flying to all scheduled destinations, paramount safety on board
• P/A announcements when flights to Italy, inflight service
February1993 toJuly1998 Concierge
Forte Hotel Eden, (five stars) Rome Italy
Responsibilities included:
• To meet and greet the residents, answer inquiries by telephone or callers to the desk
• Deal effectively with complaints, take the correct action and remain courteous at all time
• Assist the House Manager/Directors with any other reasonable duties as requested
• Be able to give a clear and concise handover at the end of the shift

3. Italian air force service: 1991-1992 (Taranto and Rimini)
Working experience gap period: Between July 1997 to April 1998 U.K travelling