This document outlines Isabel Costa's skill set and work experience. She has over 10 years of experience in customer service roles, including positions as a call center operator, guest relations officer on a cruise ship, and fitness room monitor at a hotel. She is fluent in 5 languages and has worked in 4 different countries as a club animator for Club Med. She has a degree in sports and physical education and certification in emergency first aid.

1. My Skill Set
• organisation
• attention to detail
• resourcefulness
• results orientated
• relating to others
MINI CLUB ANIMATOR I CLUB MÉDITERRANÉE
Clubs: Kamarina, Cervinia, La Palmeraie Marrakech, Wengen, Corsica.
▪ 5 seasons working and living in 4 different countries
▪ Was referred for training to become assistant manager by the second season.
▪ Establishing a personalised and interactive customer service throughout the
week being part of the daily animations, thematic parties and shows.
▪ Welcoming, reassuring and supervising children from 2 to 17 years old
▪ Organised, prepared and leaded activities, workshops and children shows
▪ Worked closely with all the services concerned (guest services, restaurant,
events, sports, etc.)
IC
ISABEL COSTA
* Customer Service Expert * Events Coordination *
* * International Host * *
• fluent knowledge in 5 languages
• available for geographical mobility
• adapt easily to multicultural environments
Hello !
I’m an outgoing person, optimistic,
ambitious, sensitive to others and
always eager to be part of
stimulating working environments.
MAY
2013
SET
2015
WORK EXPERIENCE
CALL CENTER OPERATOR I SEGUROS CONTINENTE
▪ 3 years of experience 2007-2008 and 2011-2013
▪ Awarded twice a money prize for quality customer service results
▪ Provided product and service information
▪ Handled and resolved customer complaints presenting them with appropriate
solutions and alternatives within the time limits and follow up to ensure resolution
▪ Front and Back Office experience
GUEST RELATIONS OFFICER I CELEBRITY CRUISES
▪ Vessel: Celebrity Reflection. Itinerary: Caribbean and Mediterranean.
▪ Responding to guest concerns in a considerate, professional and positive
manner by showing empathy and listening actively
▪ Taking ownership of guest concerns by following-up and ensuring complaints
are resolved to guest’s total satisfaction
▪ Performed bank duties on a regular basis and assist the financial controller with
exchanging foreign currency, traveler’s checks and collection of payments
▪ Performed assigned responsibilities in the Safety Organisation according to the
Emergency Plan and Station Bill. Available, capable and ready to act in the
event of an emergency.
▪ Performed side duties assisting with french translation of the daily program and
making welcoming talks and informative videos for french speakers becoming
the referenced french host of the vessel.
SET
2007
MAY
2013
FITNESS ROOM MONITOR I SHERATON PORTO HOTEL
FITNESS & SPA
▪ First approach to hospitality work environment involving customer service.
service.service(tourists, foreigner executives,etc.)
▪ Counselling, monitoring and guiding clients during physical activity
NOV
2009
APR
2011
ISABEL COSTA, ISABELSANTOSCOSTA@GMAIL.COM, + 351 936 694 406
Work & Travel
Languages
(native)
★★★★★
★★★★★
★★★★★
★★★★
★★
portuguese
french
english
spanish
italian
german
NOV
2015
MAY
2016

2. MORE ABOUT ME Contact Me !
EDUCATION AND TRAINING
Why we should work
together
ability to work within a small and
large team
very good understanding of
efficiency in work & willingness
to learn
enthusiasm for meeting new
people and cultures
ability to work 8-10 hours in
rotational shifts
practical experience in all facets
of the hospitality industry
credible reputation as tutoring
(training and induction of new
staff)
more than 10 years of expertise
in customer service
HOSTESS I PORTUGAL FASHION SHOW
▪ Greeting guests upon arrival and direct them to their seating areas
▪ Answering queries and ensuring guests remain satisfied, communicating any
event glitches to supervisors
MAR
2007
EVENTS COORDINATOR I INDOOR LIONESA
▪ Coordinated details of events such as birthdays, sports tournaments and fitness
events.
▪ Calculated budgets and ensure they are adhered to
▪ Selected catering companies to prepare food for event
▪ Planned layout of decorations
▪ Participated in all efforts to publicise event.
▪ Worked with printer and designer to develop event invitations
▪ Hired staff to manage the event, including dancing teachers, referees and dj's.
SEPT
2004
DEC
2009
GRADUATION IN SPORTS AND PHYSICAL EDUCATION I
FACULDADE DE DESPORTO, PORTO UNIVERSITY
▪ Specialisation in Recreation and Leisure
SEP
2001
DEC
2008
ERASMUS INTERCHANGE PROGRAM I FACULTAD DE
CIENCIAS DE LA ACTIVIDAD FISICA Y EL DEPORTE,
UNIVERSIDAD LAS PALMAS DE GRAN CANARIA
▪ One year student exchange program combining a diverse teaching programme,
broadening knowledge and learning spanish. Multicultural environment.
SEP
2005
JUL
2006
EMERGENCY FIRST AID (CPR) AND AUTOMATED EXTERNAL
DEFIBRILLATOR (AED) CERTIFICATION I MED FIRST, GLOBAL
SOLUTIONS ON EMERGENCY
▪ 8 hour training course
NOV
2010
DIPLÔME NATIONAL DU BREVET I ECOLE FRANÇAISE DE
PORTO
▪ Bilingual and multicultural teaching from 3 to 15 years old.
SEP
1986
JUN
1999
e-mail isabelsantoscosta@gmail.com
https://pt.linkedin.com/in/isabelscosta
skype isabel.scosta
phone +351 936 694 406hobbies : I like to travel, ride a bike, read an interesting book, practice
yoga and meditation, and I love to dance !
volunteering: I went 6 months to Mozambique in 2010 (follow up in situ of
the children and families supported by the NGDO organisation ATACA);
participated in 2012 in the project of the Youth Foundation of Porto called
"1st Avenue" which seeks the social and economical promotion of Porto
downtown with the aim of heighten awareness of traders, tourists,
inhabitants and bystanders to a more civic and well-being of the city.