1. GENELYN
M. GUARIN
Career Objective:
To secure responsible position with a progressive firm will utilize my skills and provide growth
opportunities.
Contact Info
Address: Villa 6, Zone 46 Messaimeer Doha Qatar
Mobile No: +97466033212
Educational Background
Level: Bachelor’s /College Degree
Field of Study: Bachelors of Science in Commerce
Institute/University: University of the Assumption
Located in: Philippines Graduated Date: April 2002
Employment History
Email Address: genelyn_guarin@yahoo.com
Company Name: W Doha Hotel and Residences
P.O. Box 19573, West Bay
Doha, Qatar
Position Title: Whatever/Whenever Agent (Telephone Operator)
Date Joined: November 16, 2011 to present
Work Description:
 Responsible for answering and directing incoming calls from inside and outside the hotel.
 Delivery and record orders with 100% accuracy.
 Takes and identifies all guest wishes and handles their request in a fun and flirty manner.
 Dispatches hotel staff and tracks their performance.
 Making WOW experience engineer and keeper of the Whatever/Whenever service commitment
to our guest.
 Using communication device properly follow by hotel standard and procedures.
 Handling job related software such as Opera and Starguest.
 Knowledgeable about entire hotel such as the room facilities, business centre, systems,
restaurant outlet and linked procedures.
 Manage to do a hotel reservation, airline reservation, tour, restaurant and other related work.
W Doha Hotel and Residences - Innovator
Mobile Keyless Check in – the first and only Starwood Property in EAME division to pilot
“Stay Connected” or Tawasal with Us” (Arabic) – 24/7 messaging service via smart phone.
Mobile StarGuest – first associate facing GPS tool,
Booking on Twitter – first Starwood property taking bookings through Social Media (Twitter and
Instagram)

2. Company Name: DKT International, Inc.
The Linden Suites
San Miguel Avenue Ortigas Pasig City
Position Title: Receptionist / Secretary
Date Joined: July 2009 – May 2011
Work Description:
 Provides a variety of correspondence and distribute as required.
 Manages routine queries of hospital staff; attempts resolution of the issue and refers complex
issues to the HR Manager as required.
 Maintains the personnel file, in the defined order, with copies of all employee correspondence.
 Ensures maintenance of all reports, as required.
 Transmit information or documents using computer, mail, or facsimile machine.
 Reacts to change productively and handle other essential tasks as assigned, assuming
responsibility for own professional growth.
 Handle and Screen incoming / outgoing telephone calls and emails, internal communications,
business documents, faxes and courier services. Prepare outgoing mails and emails.
 Ensure effective filing for the confidential documents, contract agreement and letters.
 Receive visitors or guest and determined the purpose of their visit, arranges meetings
appointments.
 Provide office support services in order to ensure efficiency and effectiveness within the office
 Direct the general clients and calls to the appropriate staff members.
 Arrange flights and hotel booking during business and personal travel of executives and staffs.
 Schedule and coordinate departmental meetings.
 Design, organize and implement appropriate filing and record management system to ensure
that records are always current and accessible with ease.
Company Name: HONEYBET Company
Building 172 Res.II Fontana
Leisure Parks Clarkfield
Angeles City, Pampanga, Philippines
Position Title: Receptionist
Date Joined: October 2006- December 2008
Work Description:
 Responsible for telephone switchboard to relay incoming, outgoing and inter-office calls.
 Ensure effective filing for the confidential documents, contract agreement and letters.
 Provide Administrative Support to the Manager. Type various confidential memos, documents,
letters, etc
 Prepare internal/external correspondences. Type and assist in preparing memos and reports.
 Receive, direct and relay telephone messages and fax messages.
 Direct the general clients and calls to the appropriate staff members.
 Maintain the general filing system and file all correspondence.
 Assist in the planning and preparation of meetings, conferences and conference telephone
calls
 Maintain an adequate inventory of office supplies.
Company Name: Hotel Frendy Manila
1548 A. Mabini St.
Ermita Manila, Philippines
Position Title: Front Desk Clerk
Date Joined: November 2003 – September 2005
Work Description:

3.  Establish and maintain an effective filling system for all the confidential documents, reports
and business plan.
 Handle and Screen incoming / outgoing telephone calls and emails, internal communications,
business documents, faxes and courier services. Prepare outgoing mails and emails.
 Provide Administrative Support to the Manager. Type various confidential memos, documents,
letters, etc.
 Supervising any support staff and ensuring all office policies and procedures are being
implemented.
 Receive visitors or guest and determined the purpose of their visit, arranges meetings,
appointments.
 Initiate various routine and non routine correspondence and ensure correspondences for
managers signature are free from errors.
 Receive reservation for accommodation from clients either in person or by telephone, facsimile
machine or e-mail.
 Liaise with transport carries (e.g. airline, bus companies, rental car agencies) to make travel
arrangement for guest and to find lost luggage.
 Inform guest about the Hotel’s facilities, policies and procedures.
 Deal with inquiries and request from guest.
 Accurately take message from guests.
 Perform cashier duties such as receiving payments (in cash or in credit), giving or paid-outs
and issuing receipts and slip (e.g. Order Slip, Official Receipts, Acknowledgement Receipt,
Sales Invoice and Miscellaneous Charge Voucher).
 Records all guest complain and compliments.
 Coordinate the cleaning of guest personal laundry, and room service.
 Follow in-house procedure to help ensure the security of guests and employees.
Company Name: West Makati Tourist Inn
1417 Vito Cruz Extension
Makati City, Philippines
Position Title: Front Desk Clerk/Accounting Clerk
Date Joined: April 2002 – August 2003
Work Description:
 Receive reservation for accommodation from clients either in person or by telephone, facsimile
machine or e-mail.
 Take guest details as they arrive and allocate them a room.
 Liaise with transport carries (e.g. airline, bus companies, rental car agencies) to make travel
arrangement for guest and to find lost luggage.
 Inform guest about the Hotel’s facilities, policies and procedures.
 Provide tourist information to guest.
 Make reservation for sight-seeing tours, restaurant, the cinema, and live entertainment.
 Deal with inquiries and request from guest.
 Accurately take message from guests.
 Perform cashier duties such as receiving payments (in cash or in credit), giving or paid-outs
and issuing receipts and slip (e.g. Order Slip, Official Receipts, Acknowledgement Receipt,
Sales Invoice and Miscellaneous Charge Voucher).
Seminars and Training Attended:
October 7 to 10, 2002 SSS IN DEPTH INFORMATION SEMINAR
Vis/Min Function Room
SSS Building East Avenue, Diliman
Quezon City, Philippines
September 30, 2002 BASIC ORIENTATION ON THE NATIONAL
HEALTH INSURANCE PROGRAM
Philhealth Training Room
19/F Citystate Centre, Shaw Boulevard
Pasig City, Philippines
August 2012 Engineering Coordinator

4. Cross-Training in Engineering Department for 75hours
(Engineering Coordinator)
W Doha Hotel and Residences
P.O. Box 19573, West Bay, Doha Qatar
Additional Info
PROFILE:
Strong aptitude and ability to quickly learn new system and procedure. Strong skills and attention to
detail. Computer literate (MS Office, Word, Excel, PowerPoint) and knowledgeable using Opera and
Starguest. Enthusiastic creative with a commitment to producing quality results. Consider each day of
learning process and can easily relate with other people in a composed way.
Able to learn quickly, responsible, calm and work well independently or as part of the team.
STRENGTHS:
Leadership charisma
Dynamic team player
Sense of responsibility
Creative and resourceful
References:
Ioana Sasu
Position: W Insider
Email: Ioana.sasu@whotels.com
Mobile: +97433048576
Francisca Olavydez
Position: Welcome Office Secretary
Email: Francisca.Olavydez@whotels.com
Mobile: +97470406488
Domnic Fernandes
Position: Style Talent Coach (Supervisor)
Email: dferns_15@hotmail.com
Mobile: +97433923618