1. 1 2 9 0 1 H A M I LT O N R O A D , C H A R L O T T E N C 2 8 2 7 3
7 0 4 - 4 8 8 - 7 0 5 4
E U N M O O R E
SUMMARY
• EPIC Single Office Billing Administration Certification
• EPIC Benefit Engine Basics Certification
• EPIC Resolute Professional Billing Administration for Single Billing Office Certification
• EPIC Resolute Professional Billing Graduate Program Certification
• EPIC implementation from IDX software
• 20+ years IS
• Experience in IDX DBMS report writer
• Extensive experience with patient demographic and appointment conversion
• AS Degree in Computer Science
PROFESSIONAL EXPERIENCE
2009 – Present, Carolinas Healthcare System, Charlotte North Carolinas
March 2014 – Present
Senior Application Specialist – Professional Billing Encompass Team, Information Services
o Identifies, defines, documents, analyzes, and obtains customer sign-off on billing support business
requirements for EPIC Professional Business implementation.
o Project manage and develop transition from legacy IDX system to EPIC workflow for the Workers
compensation and Occupational medicine.
o Formulates and defines system scope and objectives. Prepares detailed specifications.
o Ensures client requests are properly evaluated and responded to in a timely manner.
o Contributes to team effort by sharing of knowledge, offering assistance, and demonstrating initiative.
o Coordinate the implementation and maintenance of EPIC software
o Ensures integrity, accuracy, validity and comprehensiveness of data.
o Assists in the resolution of issues regarding projects being worked on and develops recommendations for
those issues within the team.
o EPIC Professional billing implementation components includes: Master files, patient statement, benefit engine
module for copay collections, data courier, letters, reporting bench extract to the third party vendors,
May, 2013 – March, 2014
Senior Application Analyst – Physician Network Central Business Office
o Project lead in all aspects of information system lifecycle
o Work closely with IS to plan and coordinate the installation, implementation and maintenance of revenue cycle
software
o Successful management of projects through close monitoring of scope, tasks and resources.
o Frequent communication of project status and issue management
o Develop work plans and implement task estimates
o Work with internal and external customers to analyze system problems and resolve
o Break down complex problems into manageable tasks
o Create testing and training documentation.
o Conduct status meetings to report on projects and issues
January 2009 – May, 2013

2. System Engineer - IDX/GE Technical team, Information Services
o Patient demographic conversion, 30+ clinics, over 1 million patient data files from the varies system
o Appointment conversion
o Installed and project managed MPI (Master patient index) project to reduce the patient duplicates issues in
IDX and STAR
o Support IDX technical troubleshoot and resolution
o Analyze software issues and implement appropriate corrections
o Created managed and update DBMS reports for customer needs
o Liaison between Central Business Office and Healthlogic vendor for Healthlogic issues.
o Project managed, tested, implemented New Hanover Incoming patient registration interface.
o Implemented GE IDX patient eligibility product from the technical side to reduce the claim eligibility denials.
o Added, updated screen forms for business needs.
April 2005 – January 2009 – The Sanger Clinic
IS Application Support
o Support and troubleshoot Medical Manager system
o Prepared and implemented Medical Manager software upgrade
o Created and managed automated night jobs
o Created and managed user security
o Created and managed system reports
o Managed backup system
o Implementation from Medical Manager System to IDX.
January 1996 – HRA, Inc.
IS Application Support
November 1994 – Jarnuary,1996 – Medfax Corporation
IS Support Analyst
May 1993 – November 1994 – Marc, Inc
Application Support
EDUCATION
York Technical College Associate in Computer technology
 Honor graduate • President’s list
Introduction to UNIX
Basic Microsoft SQL server 2000 Database
Certified level 1 Cloverleaf v 3.5
References available upon request