Capable individual with broad experience in healthcare informatics application in acute and ambulatory settings for clinical staff and professionals.

1. MICHEL AGRIOPOULOS
Glenview, IL • 847.644.8208 • michel.agriopoulos@gmail.com • linkedin.com/in/michel-agriopoulos-61b0265
HEALTH INFORMATICS + PRODUCT MANAGEMENT
10+ years in clinical software + services in acute and ambulatory settings
 As clinical consultant, led successful MD EHR implementations at 6 client sites to
meet aggressive Meaningful Use reporting deadlines/ICD-10 documentation.
 As product manager, delivered quarterly software releases for 700+ hospital clients
within Agile Scrum framework.
 As project manager, implemented clinical decision support (CDS) tools to cut
operational labor costs by 5%.
 At MedSyn upsell of services in RCM to new/existing clients. Training and
troubleshooting assistance as needed.
 At WebMD, closed $2MM+ in new business serving as EHR subject matter expert
STRENGTHS
Acute + Ambulatory
Meaningful Use CDI
EHR Application Implem
RCM Implementation
Project Management
Clinical workflow
CQM Reporting
Staff Training
Interoperable Functionality
PROFESSIONAL EXPERIENCE
INDEPENDENT CONSULTA NCY - Worked as an independent contractor on projects and research. 2015 - Present
QUADRAMED, Reston, VA 2008 – 2014
Senior Implementation EHR Consultant
 Implemented physician desktop applications to meet ARRA Meaningful Use criteria
 Executive liaison between physicians and clinical analysts to analyze existing workflow and implement change management
 Coordinated with cross functional team to deliver the EHR solution across the hospital organization
 Module Training for company applications incl Rules Based Registration ensuring correct patient data for billing w/ICD-10
 Subject matter expert for physician/clinical desktop workflow, including order sets and problem lists
 Delivered updates to C suite and provided training as necessary to hospital staff to ensure on-time delivery of project
SOLUCIENT, Evanston, IL 2006 – 2007
Director Product Management – Hospital Operations
 Improved operational benchmarking and performance software, support clinical products for ACTION O/I.
 Used hospital advisory panels to improve software, formulate product strategies, roadmaps, improvements.
 Delivered quarterly software upgrade releases on time and full scope for 700+ hospital accounts, targeting incremental
improvements of 5-8% in operating efficiency metrics.
 Advocated use of clinical decision support (CDS) tools to cut operational labor cost by 3-5%.
MEDSYNERGIES, Chicago, IL 2005 – 2006
Practice Management (RCM) Sales Consultant
 Built Chicago market business for providers to improve billing, cash flow and control.
 Worked with Carle Clinic to improve billing, claim turn around on denial and admin process for RCM
 Business services include data mining from IDX Groupcast application and resource for benchmarks.
 Revenue consulting with hospitals/clinics to improve ambulatory services revenue 8 – 15%.
 Delivered assessments for registration, scheduling, and reporting improvements.
Michel Agriopoulos Page 2

2. WEBMD, Chicago, IL 2003 – 2005
Clinical Product Manager
 Product expert. Support field sales reps on EMR apps to customers. Input to R&D for product improvement. Training using
WebEx, follow up to customize templates and resolve issues.
 Closed $2+ million in clinical sales to meet quota for clinics and hospitals in ‘04.
 Resolved clinical software workflow for accounts improving referrals and added sales.
Pharmaceutical Care Network, Sacramento, CA 2001 – 2002
Regional Sales Director
 Sold PBM services to Midwest states. Presented to State Administrators in 5 states gaining exposure for contracts.
 Built pipeline in six months and began collaboration with 1 million member BCBS of Iowa.
Allscripts Healthcare, Chicago, IL 1999 – 2001
National Account Manager
 Put Allscripts on the map in N. Carolina using market analysis targeting with $2M in sales.
 Sold 3 of the largest N. Carolina health organizations – Novant, Piedmont, Northeast Medical.
United Healthcare of Illinois, Chicago, IL 1995 – 1999
Senior Sales Executive/Regional Coordinator
 First UNH person to successfully sell direct to large companies (vs brokers). As a result hired two more sales execs.
Abbott Laboratories, Abbott Park, IL 1984 – 1995
Regional Sales Director
 Sold PBM services to Midwest states. Presented to State Administrators in 5 states gaining exposure for contracts.
Built pipeline in six months and began collaboration with 1 million member BCBS of Iowa.
SKILL SETS
HARD SKILLS:
SO FTWARE IMPLEMENTATION,CLINICAL QUALITY PLA NNING A ND EXECUTION, SYSTEMS ANALYSIS, MICROSOFT PROFICIENT, HOSPITAL A ND C LINIC EXPERIENCE,
REV ENUE C YCLE MANAGEMENT, TRAINING A ND COURSE BUILD,FRENCH SPEAKING.MMMMMMMMMMMMMMMMMM
SOFT SKILLS:
CO MMUNICATION – STRONG WRITER A ND SPEAKER.LISTENS TO CLIENTS AND COLLA BORATES WITH TEAM MEMBERS. ANALYTICAL – C AUSE AND EFFECT THINKER.
PRO BLEM SOLV ING. DIAGRAMING A ND SPREADSHEET MATRIX EXPERIENCE. RESEARCH – LIKE TO DIG INTO RESOURCES KNOWLEDGEABLE ON THE TOPIC AND A SK
RELEV ANT QUESTIONS.CO MPUTER SKILLS – SO LID TECHNICAL A BILITIES WITH A PPS A ND SOFTWARE. QUICK LEARNER ON SYSTEMS. FLEXIBLE/MULTI-TASKER –
A DA PTABLE A ND REALISTIC TO CHANGING PRIORITIES A ND TIMELINES. INTERPERSONAL-A S A TRAINER AND PRESENTER, WORKING WITH O THER DISCIPLINES IS AN
A REA IN WHICH IHA VE DEVELOPED GOOD SKILLS LEA DING A ND COACHING AS NEEDED.
EDUCATION/OTHER
LOYOLA UNIVERSITY, Chicago, IL UNIVERSITY OF ILLINOIS, Chicago, IL
MBA in Finance BA in Liberal Arts & Sciences
PURDUE UNIVERSITY, Calumet, IN
Certification in Instrument Systems
- Recent Training/ On-going education: Physician Epic Training, Access MicroSoft Tng. Citrix
systems.
- Volunteer part-time hospital lab at NORTHSHORE UNIVERSITY HEALTH SYSTEM, Evanston, IL