1. ANGELA GROVES
450 Meadow Circle Greenwood, IN 46142 (317)938-6097 tweetyangel00@yahoo.com
https://www.linkedin.com/in/angela-groves-7143b160
TARGET POSITIONS
(SYSTEMS ANALYST / DATA ANALYST)
I have worked in the IT Healthcare industry, in one way or another, since 2004. Working in
Government Products at The Health Care Group and at MDwise, I took great pride in my work. I
knew that what I did everyday helped those in need to get and stay healthy. While working at Lilly
in Clinical Trials, I was excited to be on the innovation side of healthcare. I believe that my
adaptability, technical skills, and wealth of experience are what I bring to the table in order to help
your organization provide premier technical service to your customers. It would be an honor to
work for an organization such as yours.
WORK EXPERIENCE
Diverse Consulting Indianapolis, IN 1/2011 – 9/2016
Systems Analyst, Quality Systems in Clinical Trials at Lilly Technology Center
Development, Implementation and Support of databases to support the appropriate metrics within
the Quality Assurance Area to include but not limited to the QA (Quality Assurance) Packaging, QA
API, QA Dry, and CP (Collaboration Partner) Oversight areas in PR&D.
 Successfully developed and effectively maintained complete metrics systems for Quality Areas listed
below using Access databases as the data collection tool with Excel templates and Power Point for
presenting the reports.
 Packaging, CPRD API (Small Molecule API), Dry (Drug Product in pill form), BRD API (Large
Molecule API), Parenteral (Drug Product in liquid form)
 Each system is capable of reporting the following Critical Chain Metric Reports:
o Batch Activity
o Cycle Time
o Issues CP and non CP related by; Issue Category, Issue, and CP
o Right First Time Metrics for All and by CP.
 Created and updated appropriate Validation Documentation and related materials for each system
including Training documentation.
 Data analysis and Data mining completed on request using various systems (Access, SharePoint,
and Microsoft Office Suite).
 Supported (Quality Assurance) with metrics and data analysis.
 Trained all users of Metrics Systems created having an admin in each area.
 Either led or participated in various six sigma projects that were created from the data collected in
the systems that I developed. These projects focus were to either use the information we had to
improve a process, save time, and/or reduce cost in a specified area or specific procedure.
 Developed and maintained a color coded Kanban display for QA Packaging open orders for the QA
Reps and Management to easily see the status of their orders.
 Developed and maintained a Workload Capacity tool for QA Packaging open orders
 Metrics systems developed for Collaboration Partner Oversight with a Quarterly Scorecard Report
that reports metrics from each Quality Area
 Master Label metrics database developed and maintained.

2.  Complaint metrics database developed and maintained.
MDwise Hoosier Alliance, Indianapolis, IN 10/2007 - 4/2010
IT Data Analyst & Document Management Specialist
As a Data Analyst I effectively assisted in reporting, analyzing, and tracking trends in medical
utilization, access, cost, quality, outcomes and membership. Managed data within company
systems, accurately extracted data, reported and created/generated reports via MS Access and
MS Excel.
 Extracted data and updated SharePoint collaboration sites. And I assured the accuracy and validity
of data and interpreting results into recommendations.
 Loaded large amounts of data from multiple data sources into Excel Reports using Excel and
Access.
 Designed data mining pivot tables in Excel
 Subject matter expert for statistics and data mining. Designed online statistical tests to analyze and
evaluate data.
 Migrated data into Oracle using Excel and Access.
 Provided high-end statistical analysis, predictive modeling and data mining to support business unit
 Generated standard and ad hoc reports to support management of medical utilization, quality
improvement, provider contracting, marketing initiatives, financial savings and cost reductions, and
statutory requirements.
 Represented department on selected committees and workgroups.
The Health Care Group (THCG), Indianapolis, IN 9/2004 - 10/2007
Business Systems Analyst - GP/PS
Government Products Analyst, 9/2004 – 6/2006
I worked with the Government Products (GP) and Provider Services (PS) departments to identify
project parameters and output requirements. Successfully identified detailed procedures for solving
moderately complex business and technical problems through the use of electronic data
processing systems. Accurately completed the loading of enrollment for (RBMC) Medicaid
Members from a bi-monthly data file received from MDwise into Facets for claims to be processed.
 Completed reconciliation of Medicaid documentation applications used by Medical Management to
assist them in managing the healthcare of Medicaid members.
 Met with systems end users from various departments to determine needs of system development
projects to supply specific systems information such as report formats and screen design.
 Assisted designated staff with systems implementation and development planning.
 Prepared flow charts and diagrams to assist in analyzing business problems for computer
applications.
 Estimated system complexity and effort required for assigned projects. Developed detailed project
plans to accomplish tasks and complete assigned projects.
 Designed, documented and coded programs. Test and/or oversee testing of systems and program
designs. Analyzed test results, corrected problems, and discussed final product with users.
 Review, analyze, and modified existing systems in order to incorporate changes in user
requirements.
 Assisted users with various computer applications and provided technical assistance in order to
resolve information systems problems.
 Educated user-department personnel as to data processing system capabilities and functions.
 Prepared required user and information systems documentation for the implementation and running
of new and revised systems.

3.  At all times maintained the confidentiality of any patient or employee medical financial, or personal
information, and other information, records and data to which there was access. Viewed, used or
disclosed such information only for reason necessary to perform duties.
 Microsoft Access Database Maintenance and Development.
 Completed Cognos Report Development.
 Performed and documented quality audits of all data to ensure data integrity.
 Performed reporting and data analysis function for GP staff utilizing PC database programs and /or
THCG reporting applications and Facets.
Nucor Steel, Crawfordsville, IN 10/2002 - 5/2004
Programmer / Analyst
My focus at Nucor was maintenance and development of their Mill Production System, writing
functions and procedures to enhance the production systems capabilities and all user testing and
training of all program changes made and new programs developed.
I created and managed all aspects of the Business Objects reporting system by working with all
departments to identify reporting needs and training users in using our reporting software,
maintained accuracy of all reports written, and designed and maintained all Business Objects
Universes. I would also troubleshoot any errors that users would receive while using Business
Objects from the software to the database level.
 Completed their Business Objects Installation and upgrades.
 Completed the majority of their Business Objects Report Development. Managed all of the
Broadcast Agent (scheduler) administration, Universe design and administration, and Supervisor
administration
 Assisted with their Mill Production System Development and Maintenance using Uniface v7 by
programming to modify forms.
 Analyzed users’ needs for Production System and Reporting.
 Worked with all areas to complete User Testing and Training.
 Completed Technical Writing/Documentation on request.
 Used Oracle, SQL+ query, DB Artisan in development of Oracle Functions and Procedures.
 Visual Basic for Applications Programming was used in Business Objects, Microsoft Access, and
Excel.
 Used basic GMP knowledge for all documentation.
Profound Consulting (Theoris, Inc.) Carmel, IN 5/2001 - 10/2002
IT Consultant
 Business Objects & Web Intelligence Report Design
 Business Objects Universe design and administration
 Web Intelligence deployment and customization
 Visual Basic
 Oracle, SQL+ query
 Technical Documentation
SMC Corporation Indianapolis, IN 11/1993 - 2/2001
Business Analyst
Pricing Analyst / Coordinator, 5/1997 - 3/1999
Marketing/Product Manager Assistant, 11/1993
My primary focus as a Business Analyst was Project Management, Process Analysis, and Process
Improvement by automation. I completed all Technical writing for each project I was assigned. The
areas I focused on Factory/Production Analysis and Warehouse Management Improvements.

4.  Assist with the physical and system setup of a new Regional Distribution Center.
 Developed a program for automation of Japan invoice receipt.
 Developed a program for order entry of Simple Specials.
 Completed a review of their Order Entry and Tracking process for customers using cyclic billing. (A
billing process designed for one customer’s use which caused the inability to use standard order
entry system)
 Supported the entire company on the development, administration, and use of Microsoft Access
Databases.
 Administered general PC and Application support to my own department.
 Led Data conversion team as Technical Lead during an attempt to implement People Soft
Manufacturing System. While working on this project I was given the opportunity to learn many tools
for accomplishing our goals: Center Stage, SQR’s, SQL (AS400 and Oracle), People Tools (Query
and Crystal), People Soft Workflow.
o Worked closely with and substituted the consultant from People soft as Technical Lead of
Data Conversion from an AS400 main frame database to an Oracle relational database.
o Completed data conversion of Open Purchase Orders, Bills of Material, Salesperson Master,
Expense Bank Accounts and assisted one of my co-workers with the conversion of our Item
Master at the SetID and Business Unit level.
o Wrote SQL programs to convert/update/delete/modify data with logic too complex for Center
Stage.
o Manipulated data using Microsoft Access, AS400 SQL and Oracle SQL+.
o Led in troubleshooting application/panel errors in People Soft.
o Created reports using People Soft Query and Crystal.
o Wrote simple Data Mover scripts to copy tables from one database to another.
As Pricing Analyst / Coordinator I was accountable for the Coordination and approval to a certain level of
all Special Pricing. Managed Requests submitted to Marketing. Tracked and reported sales on a National
level. Tracked and reported all special pricing to management at a director level. I developed and
administered an Access database which allowed the ability to document and track special pricing requests
worked by our Marketing Department. This database held a wide variety of information related to pricing
including; competitor information, product and pricing, quote information, approval information, etc.. Visual
Basic for Applications was used in the development of this Pricing/Product Database.
As Marketing/Product Manager Assistant I assisted the Director of Marketing in the projects assigned to
him and in managing the Product Marketing Group. I began database development using Microsoft Access
and VBA to interface with excel and Lotus Notes on various projects in order to automate remedial tasks
such as distributing sales leads. I also presided as the Systems Operator for their Bulletin Board System.

5. EDUCATION & TRAINING
KEY SKILLS
Microsoft Access Expert 15+ years
Microsoft Office Applications Expert 15+ years
Visual Basic for Applications Expert 15+ years
Project Management Expert 15+ years
Data Modeling/Reporting Expert 15+ years
Technical Documentation Expert 10+ years
Program Testing Expert 10+ years
User Testing and Training Expert 10+ years
HealthCare Systems Expert 10+ years
Business Objects Report
Development Expert 5+ years
Business Objects Universe Design
Expert 3 years
Facets v.4.21 (Managed Healthcare
Production software) Intermediate 3
years
SAP (Pharmaceutical Design)
Beginner 1 year
College
2009 2012 DeVry University, Systems Analysis and Integration
1995 IUPUI General Studies
1992-1994 IVY Tech Paralegal, General Studies, Business Administration
CBT Courses
2001 Computer Based Training, US-IN-Indianapolis
HTML Programming, Level 1 and Level 2 (Ziff-Davis)
Introduction To Java
JavaScript
VBScript
Introduction to Visual Basic 6.0 (Ziff-Davis)
Visual Basic Database Programming 5.0 (Ziff-Davis)
Certificates
Microsoft Access 7.0 VB Programming with Access (certificate for completion of this
class provided by Microsoft)
Microsoft Access 7.0 Advanced Database Management
Microsoft Excel 7.0 Visual Basic for Applications
Microsoft Excel 7.0 Presenting Information
Microsoft Project Management Beginning and Intermediate
2004 Franklin Covey The 7 Habits of Highly Effective People Certificate
2003 Oracle University - Develop PL/Sql Program Units
2001 Profound Consulting
BusinessObjects Reporter I, II & III
BusinessObjects Designer
BusinessObjects Supervisor
1998 McDonald & Associates, Inc. US-IN-Indianapolis
Statistical Thinking for Process Improvement
Volunteer Work
Vineyard Community Church
Rocklane Christian Church