Jason Fontaine has over 10 years of experience in radiology systems support and supervision. He has worked his way up from customer service and administrative roles to his current role as Operations Support Supervisor at Brigham and Women's Hospital where he oversees radiology support staff and ensures prompt resolution of all radiology support calls across four hospitals.

1. JASON FONTAINE
(617) 680­2737 • jfontaine327@gmail.com
SUMMARY OF QUALIFICATIONS
Radiology systems support expert and experienced supervisor. Working knowledge of approximately 25 healthcare
applications with a strong understanding of clinical workflow and terminology. Independent learner, adept at evolving and
expanding knowledge base. Adaptable to customer and department needs.
WORK EXPERIENCE
Brigham and Women’s Hospital, Boston, MA
Operations Support Supervisor, ​Department of Medical Imaging IT​ ​September 2012 to Present
● Support dictation systems, order entry, and scheduling on multiple platforms
● Maintain iSite, Centricity, Syngo, and other PACS systems across multiple sites
● Support HL7 integration across multiple applications
● Perform on site hardware evaluations and provide hardware support
● Collaborate with project and support teams
● Ensure all radiology support calls from four hospitals are resolved promptly at all hours acting as an
Operations Support Analyst
● Manage three support analysts including performance management, schedule management, training and
education, and ongoing support
Operations Support Analyst, ​Department of Medical Imaging IT ​ ​September 2011 to 2012
● Resolve daytime support calls and provide overnight radiology department support
● Provide customer service to employees and physicians across the Partners network
● Perform quality control of images in PACS (splitting, merging, deleting, etc.)
● Monitor critical radiology applications and associated hardware
● Provide technical support as needed for both on site and off site radiology locations, troubleshooting and
supporting approximately 500 pieces of hardware
Practice Assistant II, ​Department of Radiology ​ ​ ​July 2009 to September 2011
● Greet patients, visitors, physicians, employees, and other guests
● Provide customer support over the phone
● Register patients and ensure accurate demographic and financial information
● Monitor and communicate patient flow and waiting room activity to clinical personnel
Imaging Service Representative, ​Department of Radiology Image Service Center​ ​May 2006 to June 2009
● Provide customer support in person and over the phone
● Process fax requests for patient films including burning and importing CDs using GE Digital Hardcopy and
PACSGear
● Troubleshoot CD import issues
● Implement process improvement and streamlined workflow
Practice Secretary, ​Department of Radiology ​ ​May​ ​2004 to May 2006
● Assist Chief Technologist with daily work
● Manage contact list for physicians
EDUCATION
B.S. Criminal Justice​, Westfield State College, Westfield, MA ​May 2008
Diploma, ​Xaverian Brothers High School, Westwood, MA ​May 2004
References available upon request