Chinwe C. Aniche has over 10 years of experience as a medical biller, coder, and claims specialist. She has a Bachelor's degree in Psychology from SUNY Albany and has worked for several health insurance companies in Albany, New York. Aniche has a proven track record of improving customer service levels and turnaround times through her problem-solving skills and attention to detail. She is currently taking classes at a community college in preparation for law school.

1. Chinwe C. Aniche
Experienced Medical Biller and Coder
State University of New York, University at Albany, Suny
Bachelor of Arts in Psychology, December 2005, Deans List
(317)476-0000
chinwe.aniche@gmail.com
Office Skills Set
 Ability to type reports, utilize charts and tables containing statistical data
 Possess basic word processing skills such as adding and formatting text, saving files and editing content
 Enter various types of data, work with formulas and functions or create a simple chart
 Ability to format a worksheet, import data and work with templates
 Effectively create and deliver a finished presentation by incorporating images by design to make it appealing
Highmark Blue Cross Blue Shield
5/2012 to 11/2015 Job Title: Medical Claims Specialist Albany, New York
Accomplishments
Decreased turnaround times on member service levels by 13%
Counseled members and interpreted medical terminology to them
Resolved account discrepancies in charges and payments
Improved customer service levels by volunteering to work when short staffed and volume was high
Adjusted member accounts for services not properly configured
Operated windows utilizing CPT-4,ICD-10, and EPIC software
Utilized customer analytics when enrolling newpatients into newmember accounts
Converted foreign currency to United States currency and coded charges appropriately
Assigned ICD-10 codesto physicians’ diagnosis and ensured the correct level ofservice
Excellus Blue Cross Blue Shield
10/2008 to 5/2012 Job Title: Customer Satisfaction Advocate Albany, New York
Accomplishments
Improved quality of customer service by thorough product knowledge
Transitioned from external calls from health care providers to internal members to resolve inquires
Provided liaison with a sales team member after upselling a member on a product or service
Ensured claims were entered and submitted within 48 hours of receipt
Developed an excel tracking system to monitor the number ofclaims and hours worked for efficiency
Achieved an award for stellar customer service
Built rapport with all levels of management
Empire Blue Cross Blue Shield
6/2007 to 10/2008 Job Title: Medical Claims Specialist Albany, New York
Accomplishments
Translated patient services provided by doctors into code and inputted data into the internal database
Insured office practices were in compliance with HIPPA regulations
Transcribed patient demographic and charge data
Executed NASCO and Bluecard medical claims
Escalated claims that could not be completed because of extenuating circumstances to supervisors
Exceeded daily call volume quotas after only 3 months ofextensive training
Personal: I am taking exploratory classes at a local community college while preparing for Law
School.