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Curtis Burgess, MSHA
904-226-6675
Curtis_burgess25@yahoo.com
Summary of Qualifications / Training
 Experienced in customer service,sales, operations and data management
 Skilled in Microsoft Word, Microsoft Excel, Microsoft Power Point, and Microsoft
Outlook
 IHI Open School Certificate of Completion Basic Level
 Proficient in using formal oral and written communication
 Experienced in organizing groups to complete projects
 Practiced in delegating tasks to complete projects
 Eagle Scout Award received April 29, 1999
 Health Insurance Marketplace Certified Application Counselor October 25, 2013
 Student member ACHE January 2014 – December 2015
Education
 Bachelors degree in Health Administration May 2008, University of North Florida
 Executive Masters of Science in Health Services Administration Degree August 2015,
University of CentralFlorida
Experience
Pharmacy Data Coordinator
November 2014 – Present
UF Health Jacksonville
 Promoted to position to conduct weekly and monthly 340B Audits to ensure that
Macrohelix splitting software is functioning correctly
 Maintain HCAHPS medication communication weekly and organize in Microsoft Excel
spreadsheet using pivot tables and charts
 Present HCAHPS data to departmentalleadership monthly
 Organize 340B files using Microsoft Excel and Microsoft Access; Submit files to
Macrohelix to confirm each medication is accumulating correctly
 Update monthly performance metrics for ambulatory pharmacy using pivot tables and
charts in Microsoft Excel
 Generate ambulatory control drug dispenses report monthly using EnterpriseRx reporting
system
 Perform routine maintenance on Macrohelix crosswalk by matching unmatched items to
items in active crosswalk
 Reconcile the monthly ambulatory pharmacy control drug count in Microsoft Excel
spreadsheets
 Provide instruction to pharmacy residents and students on how to complete 340B Audits
 Reduce unnecessary spending on medication by researching and updating accumulator in
Macrohelix
Financial Eligibility Specialist
December 2011 – November 2014
 Promoted to position to interview clients and determine eligibility for City Contract Card
Program
 Assisted clients with completing applications for Federal and State programs
 Maintained a professional demeanor while interviewing clients
 Provided detailed instruction to clients applying for City Contract Card Program
 Scheduled patients for follow up evaluation appointments using Epic Appointment
Scheduling System
 Verified medical insurance for all clients using Epic RealTime Eligibility Function
 Determined eligibility by accurately calculating each client’s average weekly household
income
 Assigned Primary Care Clinics to clients receiving City Contract Coverage
 Served as a patient advocate
 Assigned insurance ratings to clients receiving City Contract Cards using Epic
Registration Tool
Clerical Associate
January 2010 – December 2011
UF Health Jacksonville
 Transcribed physician orders
 Maintained patient medical records
 Informed nurses of patient issues in a timely manner
 Monitored three phones simultaneously
 Conducted weekly chart audits
 Directed patients and visitors to specific locations
 Coordinated bed assignments with Nursing Administration
 Received Customer Service Key Award for outstanding service to staff and patients
 Maintained workflow at nurses station
Assistant Manager
June 2002- January 2010
Foot Locker, Inc.
 Provided quality customer service to customers
 Trained part-time employees weekly
 Supervised a diverse group of employees
 Created weekly schedules using Staff Works for Windows
 Professionally handled customer complaints and returns
 Controlled shrinkage by performing weekly test checks on merchandise
 Awarded Gold Coins for providing outstanding customer service
 Interviewed and recommended applicants for employment
Chart Auditor/ Student Intern
January 2008- May 2008
JOI Rehabilitation
 Reviewed Medicare and private insurance patient charts to make sure that visits were not
exceeded,co-pays were paid, and prescriptions were updated
 Updated productivity and cancellation rates for clinicians
 Updated outside and inside physician referrals each month and input in spreadsheets
 Updated MRI referrals for outside and inside physicians

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Curtis%2520BurgessResume[1][1]

  • 1. Curtis Burgess, MSHA 904-226-6675 Curtis_burgess25@yahoo.com Summary of Qualifications / Training  Experienced in customer service,sales, operations and data management  Skilled in Microsoft Word, Microsoft Excel, Microsoft Power Point, and Microsoft Outlook  IHI Open School Certificate of Completion Basic Level  Proficient in using formal oral and written communication  Experienced in organizing groups to complete projects  Practiced in delegating tasks to complete projects  Eagle Scout Award received April 29, 1999  Health Insurance Marketplace Certified Application Counselor October 25, 2013  Student member ACHE January 2014 – December 2015 Education  Bachelors degree in Health Administration May 2008, University of North Florida  Executive Masters of Science in Health Services Administration Degree August 2015, University of CentralFlorida Experience Pharmacy Data Coordinator November 2014 – Present UF Health Jacksonville  Promoted to position to conduct weekly and monthly 340B Audits to ensure that Macrohelix splitting software is functioning correctly  Maintain HCAHPS medication communication weekly and organize in Microsoft Excel spreadsheet using pivot tables and charts  Present HCAHPS data to departmentalleadership monthly  Organize 340B files using Microsoft Excel and Microsoft Access; Submit files to Macrohelix to confirm each medication is accumulating correctly  Update monthly performance metrics for ambulatory pharmacy using pivot tables and charts in Microsoft Excel  Generate ambulatory control drug dispenses report monthly using EnterpriseRx reporting system  Perform routine maintenance on Macrohelix crosswalk by matching unmatched items to items in active crosswalk  Reconcile the monthly ambulatory pharmacy control drug count in Microsoft Excel spreadsheets  Provide instruction to pharmacy residents and students on how to complete 340B Audits  Reduce unnecessary spending on medication by researching and updating accumulator in Macrohelix Financial Eligibility Specialist December 2011 – November 2014  Promoted to position to interview clients and determine eligibility for City Contract Card Program  Assisted clients with completing applications for Federal and State programs  Maintained a professional demeanor while interviewing clients  Provided detailed instruction to clients applying for City Contract Card Program  Scheduled patients for follow up evaluation appointments using Epic Appointment Scheduling System
  • 2.  Verified medical insurance for all clients using Epic RealTime Eligibility Function  Determined eligibility by accurately calculating each client’s average weekly household income  Assigned Primary Care Clinics to clients receiving City Contract Coverage  Served as a patient advocate  Assigned insurance ratings to clients receiving City Contract Cards using Epic Registration Tool Clerical Associate January 2010 – December 2011 UF Health Jacksonville  Transcribed physician orders  Maintained patient medical records  Informed nurses of patient issues in a timely manner  Monitored three phones simultaneously  Conducted weekly chart audits  Directed patients and visitors to specific locations  Coordinated bed assignments with Nursing Administration  Received Customer Service Key Award for outstanding service to staff and patients  Maintained workflow at nurses station Assistant Manager June 2002- January 2010 Foot Locker, Inc.  Provided quality customer service to customers  Trained part-time employees weekly  Supervised a diverse group of employees  Created weekly schedules using Staff Works for Windows  Professionally handled customer complaints and returns  Controlled shrinkage by performing weekly test checks on merchandise  Awarded Gold Coins for providing outstanding customer service  Interviewed and recommended applicants for employment Chart Auditor/ Student Intern January 2008- May 2008 JOI Rehabilitation  Reviewed Medicare and private insurance patient charts to make sure that visits were not exceeded,co-pays were paid, and prescriptions were updated  Updated productivity and cancellation rates for clinicians  Updated outside and inside physician referrals each month and input in spreadsheets  Updated MRI referrals for outside and inside physicians