1. Curtis Burgess, MSHA
904-226-6675
Curtis_burgess25@yahoo.com
Summary of Qualifications / Training
Experienced in customer service,sales, operations and data management
Skilled in Microsoft Word, Microsoft Excel, Microsoft Power Point, and Microsoft
Outlook
IHI Open School Certificate of Completion Basic Level
Proficient in using formal oral and written communication
Experienced in organizing groups to complete projects
Practiced in delegating tasks to complete projects
Eagle Scout Award received April 29, 1999
Health Insurance Marketplace Certified Application Counselor October 25, 2013
Student member ACHE January 2014 – December 2015
Education
Bachelors degree in Health Administration May 2008, University of North Florida
Executive Masters of Science in Health Services Administration Degree August 2015,
University of CentralFlorida
Experience
Pharmacy Data Coordinator
November 2014 – Present
UF Health Jacksonville
Promoted to position to conduct weekly and monthly 340B Audits to ensure that
Macrohelix splitting software is functioning correctly
Maintain HCAHPS medication communication weekly and organize in Microsoft Excel
spreadsheet using pivot tables and charts
Present HCAHPS data to departmentalleadership monthly
Organize 340B files using Microsoft Excel and Microsoft Access; Submit files to
Macrohelix to confirm each medication is accumulating correctly
Update monthly performance metrics for ambulatory pharmacy using pivot tables and
charts in Microsoft Excel
Generate ambulatory control drug dispenses report monthly using EnterpriseRx reporting
system
Perform routine maintenance on Macrohelix crosswalk by matching unmatched items to
items in active crosswalk
Reconcile the monthly ambulatory pharmacy control drug count in Microsoft Excel
spreadsheets
Provide instruction to pharmacy residents and students on how to complete 340B Audits
Reduce unnecessary spending on medication by researching and updating accumulator in
Macrohelix
Financial Eligibility Specialist
December 2011 – November 2014
Promoted to position to interview clients and determine eligibility for City Contract Card
Program
Assisted clients with completing applications for Federal and State programs
Maintained a professional demeanor while interviewing clients
Provided detailed instruction to clients applying for City Contract Card Program
Scheduled patients for follow up evaluation appointments using Epic Appointment
Scheduling System
2. Verified medical insurance for all clients using Epic RealTime Eligibility Function
Determined eligibility by accurately calculating each client’s average weekly household
income
Assigned Primary Care Clinics to clients receiving City Contract Coverage
Served as a patient advocate
Assigned insurance ratings to clients receiving City Contract Cards using Epic
Registration Tool
Clerical Associate
January 2010 – December 2011
UF Health Jacksonville
Transcribed physician orders
Maintained patient medical records
Informed nurses of patient issues in a timely manner
Monitored three phones simultaneously
Conducted weekly chart audits
Directed patients and visitors to specific locations
Coordinated bed assignments with Nursing Administration
Received Customer Service Key Award for outstanding service to staff and patients
Maintained workflow at nurses station
Assistant Manager
June 2002- January 2010
Foot Locker, Inc.
Provided quality customer service to customers
Trained part-time employees weekly
Supervised a diverse group of employees
Created weekly schedules using Staff Works for Windows
Professionally handled customer complaints and returns
Controlled shrinkage by performing weekly test checks on merchandise
Awarded Gold Coins for providing outstanding customer service
Interviewed and recommended applicants for employment
Chart Auditor/ Student Intern
January 2008- May 2008
JOI Rehabilitation
Reviewed Medicare and private insurance patient charts to make sure that visits were not
exceeded,co-pays were paid, and prescriptions were updated
Updated productivity and cancellation rates for clinicians
Updated outside and inside physician referrals each month and input in spreadsheets
Updated MRI referrals for outside and inside physicians