1. Ryan Carter
860-999-2028
76 St. Monica’sAve.
Hartford,CT 06120
Lecture22@hotmail.com
Executive Summary
A skilled professional business owner of a licensed delivery service that provides expert
customer service deliverables to Big Box retail companies. Strong strategic-planning and
people management skills. Able to provide both front end business operational services and
back end understanding of business management. Award winning sales savvy delivery of
consumer products and services.
Experienced in marketing new merchandise, providing in-home consultation on high-end
consumer products with specific understanding of all appliances and electronics. Possess an
impressive ability to create enthusiasm from the consumer regarding timely delivery, instructions
and setup of their purchases; thus resulting in the consumer being both knowledgeable about
their purchase while increasing satisfaction and encouraging repeat company business.
Background includes a delivery independent contractor with a seasoned, qualified team.
Methods consist of seamless action oriented services with a strong ability to communicate
effectively utilizing either technology or face to face interactions with executives and customers
alike. Overall, skills include an accomplished and dedicated individual who would like to pair his
abilities to a solid company with consistent customer-focused results that assist in driving both
sales and service.
Core Qualifications
 Consistently meet company delivery goals
 Cross-functional teammanager [providingboth services and training]
 Provideupdated staff development
 Employee scheduling
 Strong organizational skills –routing customer deliveries appropriately
 Ability to create solid customer relationships

2. 2
RyanCarter
 Background in automotive services,customer servicedelivery,budget allocationsand payroll
Professional Experience
February 2008 - Present | Independent Contractor
Home Delivery Group | Hartford, CT
 Implemented innovativeprograms to increaseemployee loyalty and reduce turnover
 Developed and rolled out new policies accordingto company standards
 Hired and trained a staff of 20 team members
 Review delivery stops and assign teammembers
 Contact customers to provide delivery times and expectations
 Providein-houseconsultation on consumer purchases
 Handled customer inquiries providingknowledgeablesolutions
 Increased company profits by providingflawlessand seamless 3rd party delivery services
 Partnered with stores and consumers to providedelivery solutions to improve outcomes
 Provided solution oriented serviceresultingin rankingas thenumber 1 serviceprovider in the division
March 2006 - February 2008| Independent Contractor
Bernie’s TV and Appliances| Hartford, CT
 Hi red and trai ned 8 team members
 Revi ew del i very mani fest and assi gn accordi ngl y
 Contacted al l del i very customers to acknowl edge del i very and set expectati ons
 Provi de fast, fri endl y and knowl edgeabl e customer servi ce del i verabl es
 Impl emented trai ni ng as requi red for del i very and i nstal l ati on of appl i ances and
el ectroni cs
 Val i dated al l del i veri es and confi rmed ti meframes
September 2005 - March 2006|Delivery/ Assembly Specialist
Bob’s Discount Furniture Store| Manchester, CT
 Inspectand verify accuracy of assembled articlefor conformance to specified standards,usingsquareand tape
measure
 Assembles wooden parts or assemblies to form sections,frames, or complete articles of furniture:Trims joints
to fit,usinghand tools
 Provi de , fri e ndl y a nd knowl edge abl e cus tomer s e rvi ce
 Conta ct a l l de l ive ry cus tome rs to a cknowl edge de live ry a nd a rri va l ti me
February 2003 - March 2006 | Valet Parking Attendant
LAZ Parking| Hartford, CT
 Offered expert parkingservices to customers
 Performed exceptional car handlingservices
 Handled customer valuables and provided exceptional customer satisfaction

3. 3
RyanCarter
Education and Training
Weaver High School| Hartford, CT
General Studies HS Diploma 2004
Leadership Development – Home Delivery Group 2011
References Furnished Upon Request