1. GLYNDA McDOUGALD
3912 Edmondson Ave. Baltimore, MD. 21229
Mobile: 443-326-0850
glynda.mcdougald@gmail.com
SUMMARY
Highly dedicated individual looking to expand Knowledge in an Industry with room for Growth
CORE COMPETENCIES/EXPERTISE
 Excel in Customer Service  Communicates Effectively
 Computer Knowledge  Management Knowledge
 Banking Knowledge  Attention to Details
 Retail Knowledge  Inventory Control
 Merchandising
PROFESSIONAL EXPERIENCE
Macy Towson, MD. 2014-Present
Support Associate
Complete all processing and receiving activities in accordance with productivity standards/timelines
 Process merchandise to floor-ready standards and assist the Merchandise Team Lead with the
placement of merchandise on the sales floor
 Place product to appeal to customer preference; maintain high customer-readiness standards by
delivering a clean, neat and easy to shop store environment
 Process damages, transfers and return to vendor merchandise
 Receive and process new merchandise
 Execute set-up and removal of signs for several departments within the store as directed by the Signing
Team Lead timely and accurately
 Maintain sign library and organize sign carts, shops, and holders
 Participate in physical inventory process
 Assist in markdown process
Prometric, Inc. Baltimore, MD. 2002-2013
Project Manager
Oversee the Build of Testing Centers delivering Computer Base Testing.
 Received prospective project to Complete within a 14-90 day timeline.
 Coordinate work with general contractors, subcontractors and internal personnel
 Maintained Budget guidelines to ensure Project stayed within range
 Maintained a job-load of 75-100 projects within a year’s timeline on time and within Budget. Average
Budget $75,000 - $250,000 per project.
 Interpret Floor Plan design and specification for work to be performed.
 Monitor project progress on a daily basis by tracking via Saleforce database.

2.  Build long-term Customer relationships by consistently meeting Expectations and offering innovative
solutions.
Prometric. Inc 1997-2002
Inbound/Outbound Customer Rep.
Initially started as an Inbound Customer Service Representative and Transition into an Outbound Customer Service
Representative.
 Received calls from Candidate wishing to schedule for Computer Base Testing
 Schedule/Reschedule Appointments
 Contacted Candidates regarding rescheduling of appointments due to unforeseen circumstances
 Became Team Lead for department
 Became Supervisor of department
 Managed Team of 6 representatives
 Assigned Projects
 Handled Call escalations and diffused 85% of customer’s frustrations.