1. Erika D. Lopez
39 Luetta Street kikad2010@gmail.com
Houston, Texas 77076 281.924.5693
Objective
TO ACQUIRE A CHALLENGING POSITION AND CONTINUE MY CAREER IN AN
ENVIRONMENT WHERE I CAN BEST UTILIZE MY SKILLS AND EDUCATION FOR MUTUAL
GROWTH AND SUCCESS.
Education
• Remington College – Medical Billing & Coding Program
December 2010
• Houston Community College – GED
September 2009
Skills
 GENERAL CUSTOMER SERVICE DUTIES
• BILINGUAL (SPANISH – FLUENT – CAN READ, WRITE AND SPEAK)
• 40 WPM
 KNOWLEDGE OF MICROSOFT PRODUCTS (MS WORD, MS EXCEL, ETC.)
• EXCEPTIONAL COMMUNICATION AND INTERPERSONAL SKILLS
• VERY DETAIL ORIENTED
• PROFOUND UNDERSTANDING OF CUSTOMER PSYCHOLOGY TO PROVIDE
INDIVIDUALIZED CUSTOMER SERVICE
 FLEXIBLE TO WORK AND ADAPT EASILY IN AN EVER-CHANGING ENVIORNMENT
 ORGANIZATIONAL SKILLS
 RELEVANT CUSTOMER AND COMPUTER SKILLS

2. Erika D. Lopez
Experience
DriversEd.com t 4201 FM 1960 West, Suite 100, Houston, TX 77068
Fulfillment Department [July 2014 – Present] $14.08
 Process certificates for students under the age of 18 to obtain learner’s permit
and/or driver’s licenses for the entire state of Texas
 Assist students with their accounts
 Process payments for lessons or parent-taught programs
 Give extensive information to parents/students about our programs
 Managing Excel spreadsheets for certificates as needed
 Filing documents by alphabetical or numerical order as needed
 In-bound and outbound calls to potential students
 General call center duties [i.e., handling calls for different departments, taking
messages and delivering them in a timely manner]
 Inventory of any and all supplies needed in the department
 Verify certificates for driving courses all over the U.S.
 Report to Texas, California, Colorado, New Jersey and Nevada DMV’s for
students who have completed defensive driving with our company
Asyntria, Inc. t 15832 West Hardy Road Suite 620 & 640, Houston, Texas 77060
Front Desk Coordinator [March 2014 – June 2014] $11.00
• Manage Membership Services for National Pharmacy Technician Association
• Create new memberships
• Help members reset login information (on-line)
• Assist members to create/renew annual memberships

3. Erika D. Lopez
• Up-sell memberships ranging from 1 year to 3 years
• Print certificates for on-site courses (STAT hands-on courses)
• Handled lunch orders for students as needed
• Upload credits to CPE Monitor for CE credits for Pharmacy Technician recertifications
as needed
• Manage Excel spreadsheets to print, sort and filter credits for students and courses
completed
• Prepared sample kits of MockMeds by Meducation products to send to prospective
customers
• Sent out catalogs of MockMeds products
• Promoted MockMeds to new and/or existing distributors, schools, hospitals, etc.
• Processed purchase orders and scanned documents to send to warehouse for
shipping
• Followed up on existing orders and/or back orders for shipping information
• Worked under Sales Executive to complete other tasks as needed
Blue Bird Amusement Game Room t 8321 Jensen Drive, Houston, Texas 77093
Game Room Employee [September 2012 – January 2014] $11.00
• Greet customers
• Create new memberships
• Manage daily bank of $5,000 - $12,000 (cash)
• Manage up to 12 raffles per night
• Promote upcoming raffles, bringing in more clientele, etc.
• Attend to each client accordingly
• General customer service
• Manage individual payouts to each customer
• Working 8 – 12 hours daily

4. Erika D. Lopez
Newborn Intensive Care Specialists t P.O. Box 691287, Houston, Texas 77269
Insurance & Billing Specialist [ November 2010 – March 2012 ] $9.50
• Medical Billing
• Data Entry
• Collections & Statements
• Eligibility, Authorization & Verification
• Claims Submissions
• Creating Patient Charts
• Profound understanding of Medicaid, CHIP & Private Insurances
The Factory Shoe Warehouse t 9600 Hempstead Rd, Houston, TX 77092
Key Holder (Management) [ October 2009 – October 2010 ] $8.25
• Key Holder (Management)
• Cashier
• Open/Close Business
• Manage Sales
• Organize Team Functions
• Supervise Fellow Employees
• Meeting Sales Goals and Quotas

5. Erika D. Lopez
PROFESSIONAL REFERENCES
Lidia Albert
e-Driving Fulfillment Representative
4201 FM 1960 West, Suite 100, Houston, Texas 77068
936.224.8752
Cindy Avila
e-Driving Call Center Team Lead
4201 FM 1960 West, Suite 100, Houston, Texas 77068
832.868.3445
Miriam Rivera
e-Driving Fulfillment Representative
4201 FM 1960 West, Suite 100, Houston, Texas 77068
832.404.0704