Michael May has over 20 years of experience in customer service roles, most recently as a Customer Care Professional at Oxford Health Insurance. He has a Bachelor's degree in Mass Communications from the University of Maine. His resume highlights his strong communication skills, expertise in troubleshooting and ensuring optimal customer experience.
Versatile, reliable and hands-on employee with 10+ years of office experience.
Direct communicator with a reputation for problem solving, training and team building.
Human Resources expertise includes hiring training, scheduling, motivating and performance management.
Provider of excellent customer service to internal and external customers assuring courtesy, accuracy and timeliness.
Sales Support, Billing, Customer Service and Research & Development.
Technical skills: Six Sigma Green Belt, Visio, Microsoft Office (Word, Excel, Power Point, Access, Outlook)
Versatile, reliable and hands-on employee with 10+ years of office experience.
Direct communicator with a reputation for problem solving, training and team building.
Human Resources expertise includes hiring training, scheduling, motivating and performance management.
Provider of excellent customer service to internal and external customers assuring courtesy, accuracy and timeliness.
Sales Support, Billing, Customer Service and Research & Development.
Technical skills: Six Sigma Green Belt, Visio, Microsoft Office (Word, Excel, Power Point, Access, Outlook)
Detail oriented Customer Service Representative with over 12 years of experience in the cable-TV industry.
Processed and analyzed direct sales orders in fast-paced high-risk environment. Skilled in processing payrolls, in balancing spread sheets within an Excel environment. Flexible to function in both a self-directed or team environment. Delivered superior customer service that exceeded company standards. Trained staff at all levels.
Versatile, reliable and hands-on employee with 10+ years of office experience.
Direct communicator with a reputation for problem solving, training and team building.
Human Resources expertise includes hiring training, scheduling, motivating and performance management.
Provider of excellent customer service to internal and external customers assuring courtesy, accuracy and timeliness.
Sales Support, Billing, Customer Service and Research & Development.
Technical skills: Six Sigma Green Belt, Visio, Microsoft Office (Word, Excel, Power Point, Access, Outlook)
Versatile, reliable and hands-on employee with 10+ years of office experience.
Direct communicator with a reputation for problem solving, training and team building.
Human Resources expertise includes hiring training, scheduling, motivating and performance management.
Provider of excellent customer service to internal and external customers assuring courtesy, accuracy and timeliness.
Sales Support, Billing, Customer Service and Research & Development.
Technical skills: Six Sigma Green Belt, Visio, Microsoft Office (Word, Excel, Power Point, Access, Outlook)
Detail oriented Customer Service Representative with over 12 years of experience in the cable-TV industry.
Processed and analyzed direct sales orders in fast-paced high-risk environment. Skilled in processing payrolls, in balancing spread sheets within an Excel environment. Flexible to function in both a self-directed or team environment. Delivered superior customer service that exceeded company standards. Trained staff at all levels.
1. Michael May
62 Hilbren Rd| Weare, NH 03281|603-833-5472| mikemay72@yahoo.com
ACCOMPLISHED PROFESSIONAL WITH SOLID EDUCATIONAL CREDENTIALS, EXTENSIVE EXPERIENCE AND
SIGNIFICANT EXPERTISE IN TROUBLE SHOOTING, PROVIDING EXCELLENT CUSTOMER SERVICE &
SUPPORT TO ENSURE OPTIMAL PERFORMANCE OF THE COMPANY.
AREAS OF EXPERTISE
Oxford Health Insurance, Hooksett, NH
Customer Care Professional Feb. 2013– Present
• Field calls from customers regarding benefits, claims, authorizations, and appeals
• Document each call and research offline and call customers back as needed
• Continued fielding of calls regarding Medical Loss Ratio rebate as documented below
• Perform offline duties as needed
United Healthcare c/o Equity Staffing, Hooksett, NH
Customer Service Representative Jun. 2012 – Dec. 2012
• Fielded calls from brokers/sales representatives/group policyholders about the Medical Loss Ratio
rebate portion of the Patient Protection and Affordable Care Act
• Initiated requests to research team for additional issues and relayed the information to the caller
• Documented each call meticulously
• Tracked and updated the status of ongoing requests
PROFESSIONAL EXPERIENCE
HR Concepts, Manchester, NH
Customer Care Specialist Feb 2012 – May 2012
• Answer phone inquiries about insurance claims of clients and consumers
• Process reimbursement claim forms for consumers
• Provide quality control to insure appropriate paperwork and receipts are processed correctly
Fairpoint Comm./ Verizon Portland, ME
Engineering Admin. Asst. Nov 1998 – Dec 2011
• Assisted project engineers with developing and maintaining project documentation
(drawings, specifications, transmittal’s, reviews and approval).
• Managed incoming and outgoing correspondence from other departments and filed
new work orders and revisions.
• Communicated and cooperated with Power Company for billing purposes.
• Priced new jobs drawn by engineers. Prepare the work orders to be worked on by
technicians in the field.
• Organized new work orders and made copies to distribute to technicians, billing and
records.
2. Nynex/ Bell Atlantic, Dover, NH
Services Operator Feb 1996 – Oct 1998
Feb 1996 – Sept 1998
• Answered 750-1000 telephone calls a day from customers and assisted them with
making calls.
• Processed orders, applications, requests and resolved customer complaints.
• Recorded inquires details, comments and complaints for use in department training
and quality control.
• Provided detailed information regarding relevant services upon customer requests.
• Communicated and cooperated with internal departments to ensure quality services.
Education
University Of Maine Orono, Maine
Bachelor of Arts in Mass Communications May 1995
Technical Skills
Proficient in different computer based programs including: OSP Loop Makeup in Lotus Notes, Logica, G.E.
Smallworld, Ecris, People Soft Account Payable, WFA, LFACS, Salesforce, Orbit, ETS-BE Word, Excel,
Outlook, Access, Messenger, Cisco Personal Communicator
