1. Curriculum Vitae
TAMER
PERSONAL INFORMATION:
AREAOF OBJECTIVE:
Technical support professional offering extensive experience and thorough knowledge of
different operating systems, hardware, desktop peripherals, IT network systems and
firewalls.four years’ experience as a desktop support engineer for two organizations.
WORK EXPERIENCE:
Company : Ministry of ofhealth - Location : Khartoum , Sudan
Date: December 2009 ToJun 2014
DutiesandResponsibilities :
Installed configured and upgraded operating systems and software, using standard
business and administrative packages; modified specific applications for use in
operational departments.
Installed, assembled and configured computers, monitor, network infrastructure
andperipherals such as printers, scanners and related hardware.
Troubleshoot problems with computer systems, including troubleshooting hardware
and software, e-mail, network and peripheral equipment problems; made repairs and
corrections where required.
Acted as a technical resource in assisting users to resolve problems with equipment
and data, staffed a centralized help desk to facilitate exchange of information and
advices.
EDUCATIONAND TRAINING:
1- Academic Qualifications:
Bachelor of Science in Computer Science, June 2009.
2- Certifications:
Cisco Certified Network Associate Routing and Switching (CCNA)December 2014
Cisco Certified Network Associate SECURITY (CCNA SECURITY)January 2015
Father Name: Fakheraldeen Alhaj
Address and location: Saudi Arabia –ALRiyadh
Telephone number: 0598653820
Email address: tamo22222@gmail.com
Gender: male | Date of birth 25/2/1985
Nationality: Sudanese
Bilingual Languages: Arabic, English
2. 3- Professional Training :
Date: July – December 2014 Location: India
Institute: zoom technology
Introduction to Hardware & Networking
CCNA Routing and Switching
MCSE Windows Server 2012
Linux
Firewall & Introduction to EHCE
CCNA VOICE
CCNA SECURITY
CCNP Routing and Switching
CCNP SECURITY
ORACLE DATA BASE & DEVLOPER
INSTALL& MANAGMENTSECUIRTY CAMERA
COMPUTERSKILLS:
Operating system skills
Strong working knowledge of Windows XP, Windows 7, Windows 8.
Strong working knowledge of PC and Apple Hardware.
Good working knowledge of imaging technologies, virtual machines.
Strong organizational, presentation, and customer service skills
Installation, Configuration and Administrating of Windows servers 2012.
Configuration of network servers DNS/DHCP /RAS/WDS/NAT/VPN.
Backup and Restore.
User Administration & Group Policy administration in Active Directory.
Disk Partitions and Mounting File System and Quotas.
Installation Redhat LINUX 5.0, 5.5, 6.0 & etc……
Goodknowledge of Microsoft office tools.
Cisco Router & NetworkingSkills:
Configuring Cisco Router and interfaces with IOS commands.
Configuring different protocols like EIGRP, OSPF, route redistribution, IP Routing,
HDLC,PPP, STP, FrameRelay, Ether channel, HSRP, VRRP, GLBP.
Configuring CISCO LAN/WAN Technologies.
Configured and installed VOIP devices and IP Phones.
Implementation knowledge of QoS and CAC.
Created and managed VLAN’s to separate Voice and Data traffic on the LAN.
Installed and configured Cisco Gateways/Gatekeepers using both MGCP and H323.
3. GENERAL SKILLS:
Excellent customer service skills
Handle high-pressure situations and deadlines.
Confident, motivated flexible, and focused professional with plenty of initiative
and drive.
Strong problem solving and diagnostic skills.
Strong communication and interpersonal skills.
STRENGTHS:
Self learning and hard working.
Ability to multitask and stay calm under pressure.
Worked in coordination with team members to decrease problems and complete
assigned projects.
WEAKNESSES:
Feel difficult to work with people who did not deliver what he promise in deadline
time.
REFERENCES:
Available on request