The document is a resume for Michael Stephen Rowan detailing his experience as a technology professional with over 10 years of experience providing IT support and customer service. He has extensive experience in areas such as Windows migrations, desktop support, help desk, hardware and software troubleshooting, networking, and mobile device support. His background includes roles providing IT support for various companies in Houston, Texas.

1. Michael Stephen Rowan
Houston, Texas 832-866-4160 rowan_mike@hotmail.com
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TECHNOLOGY PROFESSIONAL
Technology professional with 10 plus years of proven IT support and customer service support experience.
Encompassing hardware and software troubleshooting, computer design, remote access, wireless setups,
networking, and testing. Results-driven, strong work ethic, and proven ability to provide sound aptitude in
implementation and development processes with cohesive results. High scores in customer feedback.
PROFILE:
 Windows XP and Windows 7 Migration  Excellent Customer Service
 MS Active Directory  Hardware and Software Troubleshooting
 XP/Win 7/Win 8.1/Win 10  Remote Support
 Desktop Support/ Help Desk Experience  Telecommunications
 Macintosh Support  Hardware break / Fix Technician
 Black Berry, IOS, Android Support  CCTV Installation / Networking
PROFESSIONAL EXPERIENCE
IT Support Consultant Jan.2016 / Aug. 2016
MKD Consulting Houston, Tx
 Onsite and Remote Support with LogMeIn
 Hardware Troubleshooting and Repair (PC, Printers, Vid Conferencing)
 Software Troubleshooting and Repair (Win7, Win8.1, Win10, MS Office 2010, 2013, 365)
 Mobile Device Support (iPad, iPhone, Android)
 Mapping Drives and Printers
 Active Directory
 Network Troubleshooting (TCP/IP)
DesktopSupport Analyst July 2015 / Jan. 2016
Invesco / contract thru Metasys Technologies, Houston, Texas
 Imaging Dell and Lenovo Work Stations and Laptops
 Remote Support with Bomgar
 Hardware Troubleshooting and Repair (PC, Printers, Vid Conferencing, Cisco Phones, Sharp, Xerox)
 Software Troubleshooting and Repair (Windows 7, Windows 8.1, SCCM, MS Office 2010, 2013)
 Network Troubleshooting (TCP/IP)
 SME for iPhone deployment rollout
 ServiceNow Ticketing
 Software Management Sccm 2012
 Eracent Asset tracking of Workstations and Laptops
IT Support Analyst Sept. 2012 / Feb. 2015
Ref-Chem LP, Houston, Texas
 Imaging Dell and Lenovo Work Stations and Laptops
 Remote Support Dameware

2. Michael Stephen Rowan
Houston, Texas 832-866-4160 rowan_mike@hotmail.com
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 Help Desk Support 50+ calls a day.
 Hardware Troubleshooting and Repair (PC, Printers, Vid Conferencing, Cisco Phones, Sharp, Xerox)
 Software Troubleshooting and Repair (Windows 7, Windows 8.1, SCCM, MS Office 2010, 2013)
 Network Troubleshooting (TCP/IP)
 Inventory Management and Resupply
 Security Access Administration
 Performed user account changes within Microsoft Active Directory
 Experienced with Dell and Lenovo Support resolution
Migration Analyst April. 2012 / Sept. 2012
MD Anderson / contract thru Trubridge Resources, Houston, Texas
 Migrations Windows XP to Windows 7
 Full Disk Backup and Encryption
 Mapping Drives and Printers
 Hardware and Software Troubleshooting
 Imaging and Documentation
 Altiris Ticketing and Software Delivery
Technical Support Analyst Oct. 2011 / April. 2012
Texas Children’s Hospital / contract thru InSource, Houston, Texas
 Windows XP and Windows 7 Migrations
 Full Data Backup
 Full Disk Encryption`
 Resolve tickets from I-TRACK ticketing system
 Imaging Dell and HP Work Stations (Ghost Corporate v8.3)
 Remote Support (Dameware, LogMein)
 Hardware Troubleshooting and Repair (PC, Printers, WOWs, Scanners, SSO)
 Software Troubleshooting and Repair – (Windows XP, Office 2003, 2007)
 Network Troubleshooting (TCP/IP)
 WOW (Workstation on Wheels), Troubleshooting and Repair
 Installing and Mapping Network Drives and Printers
IT Support Specialist Jan. 2006 / Oct 2011
Bay Area PC Solutions, Houston Texas
 End User Desktop Support
 Remote Access Support
 Installations and upgrades (Wired and Wireless Lans, Computers and Printers)
 Maintenance and Management of Desktop and Notebook computers, Printers and Scanners
 Troubleshooting (Operating Systems, Software and Hardware issues)
 CCTV installation and networking

3. Michael Stephen Rowan
Houston, Texas 832-866-4160 rowan_mike@hotmail.com
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EDUCATION
Houston Community College
Ongoing Education for certifications
TRAINING
CompTia A+
Network+
MCP (MCTS)
Currently working toward MCITP Enterprise Desktop Support Technician
PROFESSIONAL MEMBERSHIPS AND ASSOCIATIONS
CompTia Member 2010