2.  The interaction and clash of actions,
goals, and desires in the story.
 Conflict is usually based upon a
difference over goals, objectives, or
expectations between individuals or
groups.

3. Conflict also occurs
when two or more
people, or groups,
compete over limited
resources and/or
perceived, or actual,
incompatible goals.

4. Traditional View
Believe that
Conflict is
inherently
detrimental to all
persons
concerned.

5. Human Relations View
Believe that conflict is
natural and an inevitable
outcome in any group of
persons or beings.

6. Views On Conflict – Cont’d
Interactionist View
Believe that conflict is
necessary for groups to
function and perform
effectively.

7. Functional: Supports group goals
Dysfunctional: Hinders group
performance

8.  Potential opposition or incompatibility
 Cognition and personalization
 Intentions
 Behavior

10. Problem Solving
Expansion of resources
Avoidance
Soothing
Altering

11. Techniques for Managing
Functional Conflict
Communication
Bring in outsiders
Introduce a critic
Alter the rules

12. For all your Soft Skill Training
Needs, Contact: Seablunith Canada
inc.
Info@seablunith.com
www.seablunith.com