1. Gloria Elena Rosas
27695 Tracy Rd #348
Walbridge, OH 43465
(419) 494-8804(419) 936-0118
Gloriaerosas1982@gmail.com
Objectives:
Customer professional with 8+ years of progressive experience in meeting and exceeding client demands in the
retail industry. Strong work ethic, ability to multi-task, and solution based oriented professional. I fluently speak
English and Spanish. I have medical office environment experience. Seeking to successfully transition my medical
education, professional experience, and skill set into the Medical industry or office environment.
Education:
Stautzenberger College, Maumee, OH
Billing & Coding Specialist, April 2014- Present
Brooks College, Long Beach, CA
Fashion Design, CA October 2002 - March 2004
Associates Degree of Art in Fashion Design
Professional Experience:
July 2015 – October 2015
Interium Healthcare: Billing & Coding Externship
• Convert ICD-9 codes to ICD-10 codes
• Updating patient accounts, Filling, front desk duties
• Helped in HR department
• Cold calls to new employees seeking additional information August 2011 – December 2014
United Collection Bureau: Customer Services Representative
• Utilized hospital system to document, complete data entry, and schedule financial assistance apt
• Collected credit card payments, and faxed forms to clients
• Obtained & returned voice mails from patients
• submitting claims over to billers for review, updating patient accounts
• Filling disputes for client review from the patient
May 2013 - August 2013
Xerox ACS: customer service representative
• Answered calls in an inbound call center, and provided great customer services to clients seeking
information about their insurance availability
• Verified important documents such as birth certificates, marriage license / certificate & proof of
residency documents.
August 2009 - April 2011
Video production distributors: data entry
• Unloaded ups trucks
• Tore down boxes & loaded DVD movies onto carts
• Scanned DVD movies into system, put DVD movies away into library
August 2009 - November 2009

2. TNS: survey specialist
• Provided great customer service over phone
References:
Maria Contreras (419) 984 - 5973
Kelley Schmitz (567) 277 - 7254
Maria Escobar (567) 249 - 6187
Blanca Rodriguez (419) 283 - 3581