1. Beatriz Gonzalez
Prince George, VA
407-451-9568 bajy1105@aol.com
Professional Profile
Committed and motivated, with over ten years experience. Excellent organizational and communication skills;contribute
to high levels of efficiency, productivity; highly effective at prioritizing and multitasking. Decision making skills, strong
work ethic. Flexible and hardworking, with a strong drive to succeed. Highly motivated team player, work well under
pressure and problem solving skills.
Skills
* Bilingual Spanish/English * File Maintenance and Tracking
* Appointment scheduling and follow up * Assessment and Client Relations
* MS Office Word * Case Management and Interviewing Skills
* Customer Service
Employment History
11/2016 – Current – Chesterfield Circuit Court, Chesterfield, VA – Criminal Division/Deputy Clerk
Case manage, greet and assist customers at receptionist front counter as well respond to inquiries by phone and via email.
Assist the call center and when legal documents are requested. Issue warrants or capias.
Scanning of documents, asses court fees; create case files; receipt payments; filing and assist court room as needed.
10/2006 – 07/2016 - Orange County Clerk Of Courts Orlando, FL - Deputy Clerk
Greet customers in a friendly and courteous manner. Assisted the call center Confer with customers in person and by
phone, to provide information about our services.
Release documentation and information for the public. Respond to inquiries for internal and external customers; research
files for court proceedings; review procedures with clients.
Collect court fees and fines; handle paperwork process and file records.
Set court dates for customers. Issue marriage licenses; perform ceremonies; process passport applications; enter traffic
citations. Redact text for legal and security purposes.
Establish and maintain working relationship with Law Enforcement, State and Federal Agencies.
Knowledge of processes for providing customer services, including assessments, achieving quality
standards.
9/2000 - 7/2006 - City Of Orlando Housing Authority, Orlando, FL - Housing Specialist Case Management
Verify that all processes are in compliance with OHA (Orlando Housing Authority) and HUD (Housing
Urban Development).
Performed OHA orientation on policies and procedures for Section 8 clients.
Scheduled home visits with housing inspectors for clients unable to travel to the office.
Upload database, coordinate with landlord move in/out transition for clients.
Reached out to other agencies to secure work and training opportunities for clients.
Evaluated personal and financial data to verify accuracy in order to determine eligibility.
Managed and maintained confidentiality records on more then three hundred clients.
Education
* Vocational Training - Carlos F Daniels, Carolina, Puerto Rico - Certified Travel Agent
* High School - Diploma – Rep. De Colombia, Rio Piedras, Puerto Rico
Languages
* Fluent Spanish
Certifications
* Customer Care Professional Program * Cash Handling Program
* Housing Specialist certification In-Service Training Course * Fair Housing Training * Section 8 Housing
* Choice Voucher Rent Calculation
References
* Upon Request
