1. Ekaterene M Valsamis
Avon, MA 02322
C - 617-849-4424 ~ catherineval@gmail.com
SKILLSSUMMARY
Excellentinterpersonalcommunication,organizational andmultitasking skills. Excel inrolesrequiringthe ability
to handle avarietyof customerservice andadministrative tasks andresolve customerissueswithexpediencyin
fastpaced environments.Consistentlyrecognizedbymanagementandpeersforqualityandtimelinessfor
customerservice deliveryandteam-playerattitude.Vastknowledge of compliance andregulatoryand
compliance surveillance process. Core CompetenciesInclude:
Database/RecordsManagement
Reportsand Spreadsheets
ComplaintHandling
Patient/Observant
Bilingual;English/Greek
Executive Support
Technical Troubleshooting
QualityControl
Technical Skills: MicrosoftOffice Suite:Word,Excel,PowerPoint,Access,Outlook,WindowsVista/XP,Exchange
Server,Internet,IntranetNT,Securityof Network,FrontPage,DreamWeaver,IntranetWare,NovellNetware,
NetworkingS/W,H/W,UNIX,Linux,Basic AccessC++, Elements,Pascal,Visual Basic.
WORK EXPERIENCE:
Massasoit Stem Internship
I am part of a studymeasuringthe effectsof sustainablelandscapingonourlocal ecosystems.We monitorthe
ecosystemhealthatseveral local areas, includingsustainable landscaping, urban,andnatural environments.To
gauge the healthof these ecosystemswe studythe native bees, plantpopulations, andmeasure waterquality
basedon macro benthicinvertebrates’populationandphosphate levels.We alsoextractandanalyze DNA from
pollen samplesfromnative beestoidentify whichplantsspecificbee genusprefer.
Penn National Gaming
Plainridge Park Casino, Plainville, MA 05/2015 – present
Observe operation of entire casino, review and document/conduct investigations and create incident reports.
Monitor soft count and Main Bank. Ensure protection of the company’s assets/irregular activities through a
sophisticated surveillance system composed of 16 Performed staff. Reported procedural gaming violations, criminal
activity and theft.
 Ensured compliance to all policies /procedures and federal/state/local laws while managing casino.
 Utilized profound knowledge of digital systems.
 Transform previously manual process relating to vendor/supplier records into an efficient, computerized
system.
 Cooperate with Mass State Police and Mass Gaming.
 Oversaw quality control by maintaining high quality standards with an emphasis on accuracy.
 Maximized performance through organization, equipment testing, and procedures development.
 Safeguarded all confidential information and maintain department integrity.
 Operated life safely equipment and inspected fire suppression equipment to use in emergencies.
National Whole Sales, Warehouse 10/2014 – 05/2015
Retail Salesperson

2.  Motivated retails sales professional with 4 months of outstanding customer service experience.
 Demonstrated sales person, with ability to constantly surpass goals and build client base.
 Positive attitude, able to go above and beyond for customer satisfaction.
 Skilled in problem resolution, time and asset management and team leadership.
 Strong administrative and visual merchandising skills, with keen attention to detail.
 Excellent verbal and written communication skills.
 Prior management experience food service and casinos.
 Build customer base through friendly, attentive service.
 Maintain store appearance and stock shelves.
 Answer questions and resolve customer complaints and problems.
 Plan and organize displays to correspond with current promotions and best-selling products.
Patient Care Assistant
Cerebral Palsy
10/2014 – 12/2015
 Provided health care,personal hygiene services, housekeeping tasks and other related support services
essential to the consumer’s health
 Observed records and reported all changes to supervisor.
 Perform those skills on the plan of care.
 Home management tasks including housekeeping, laundry, shopping and errands.
 Prepare and serve simple modified diets according to instruction.
 Assist self-directing patient with transfers and ambulation including use of cane,walker, and wheelchair.
 Assist self-directing patient with medication reminders or refilling the consumer’s prescription at the local
pharmacy as specified on plan of care.
Fuji Restaurant, Quincy, MA 06/2012 – 11/2012
Assistant Manager/Hostess
 Managed and oversaw front-end of restaurant.
 Welcomed and seated patrons; provided menus; ensuring the quality of service, while inspecting dining and
serving areas to ensure proper setup.
 Coordinated dining room activities; directed customers, received dining reservations, resolved complaints about
food and/or service by maintained contact with kitchen.
 Totaled cash-out and sales receipts at end of shift and safely locking them responsibly; directed the
cleaning of kitchen and dining areas to maintain sanitation standards.
 Telephone &FrontDeskReception
Hyatt Regency Casino Mont Parnes, Athens Greece 12/2003 – 04/2011
Surveillance Supervisor
Observed operation of entire casino including 2,600 slot machines, 75 gaming tables and a poker room through
discreet methods, reviewed and documented/conducted investigations and created incident reports. Monitored hard
and soft count. Ensured protection of the company’s assets/irregular activities through a sophisticated surveillance
system composed of 40 Performed staff reviews and evaluations and managed staff hiring, scheduling, and
promotions. Reported procedural gaming violations, criminal activity and theft.
 Ensured compliance to all policies /procedures and federal/state/local laws while managing hotel.
 Utilized profound knowledge of analogue and digital systems.
 Transformed previously manual process relating to vendor/supplier records into an efficient, computerized
system.
 Complied and reviewed budgets for corporate units using actualperformance, previous budget figures,
estimated revenue, and expense reports totaling over $750 million. Developed cost estimates.
 Oversaw quality control by maintaining high quality standards with an emphasis on accuracy.

3.  Maximized performance through organization, equipment testing, and procedures development.
 Completed dealer’s training school for a four month period, prior to taking position as Surveillance Officer.
 Promoted to Supervisor in 2006, was given the added responsibility of operating the department on a daily
basis.
 Safeguarded all confidential information and maintain department integrity.
 Operated life safely equipment and inspected fire suppression equipment to use in emergencies.
Achievements:
Awarded2005 for highperformance Employee of the Year ranking
Villagio’s, Athens, Greece 02/1998 – 05/2004
Bartender/Waitress
 Checked customers' identification in order to ensure that they meet minimum age requirements for
consumption of alcoholic beverages.
 Ensured customer satisfaction and addressed customer complaints.
 Explained how various menu items are prepared,describing ingredients and cooking methods, informing
customers on daily specials offered.
 Recommended drinks specials, dessert specials, etc. to bring in more business and provide customers with
full positive dining experience.
 Worked in this profession to supplement income while College.
EDUCATION
Technical College Oaed,Athens, Greece
Bachelor’s Degree
Graduation of High School General 1st Venetokleio College Rhodes (Greece)
Received Completion Diploma; Completed English and Greek language competency
 Still Attending School Massasoit Community College (Medical Field)
ADDITIONALSKILLS & TRAINING
Ballet, Jazz Synchronous Dancing.
Certificate on Music, Diploma Piano (Phonetic, History of Music, Morphology of Music, Dicte, Sol fez, Room
Music, Counterpoint, Harmony, Special Harmony, 1st 2nd 3 d Theory, Fuga, and Piano).
GAMING MANAGER SERIES & TRAINING CERTIFICATIONS
Seminar in body language and customer service,Gambling Technology Seminar, Criminal Investigation Gaming
regulatory seminar, Law enforcement and Criminal activity, International Gaming Institute, Employee and Vendor
Investigations, Advanced Blackjack, American Roulette, Casino Stud Poker, Texas Holden Poker,Craps, Baccarat,
Slot machines, seminar of "Train the Trainers" : Implementation on Business Strategy issues, tax preparer level 1
& 2, accounting. Certified.