1. Kevin E. Clapp
13586 Carney Road, Akron, NY 14001 • Mobile: 716-998-6205 • Email: kclapp121506@rochester.rr.com
Objective
Highly-motivated, dedicated, and results-driven professional to secure a position with your company
as a Manager, Supervisor, or other position in Sales and/or Customer Service in the Construction,
Home Improvements, or other industry, utilizing my extensive skills, training, education, and experience
Summary of Qualifications
 Over 15 years’ experience in various managerial roles in the home improvements industry with a focus on
complete kitchen and bath remodeling, new installations, and specializing in custom made countertops, for
clients throughout Western New York, supervising up to 10 skilled trades personnel, with projects ranging
up to $100K
 Proficient with most aspects of workforce development including interviewing, hiring, training, scheduling,
delegating work orders, monitoring all work activities for quality, expediency, safety, and proper
employee/customer interactions, conducting performance evaluations, implementing disciplinary measures,
and consulting with upper management for employee status/progress reports
 Experienced retaining quality employees through sound Team Building concepts, excellent communications,
and respected leadership skills
 Over 15 years’ experience in sales and providing excellent customer service in the construction and
home improvements industries, assisting clients with their product/service selections, offering intelligent
options/solutions to customers customized to individual needs, developing and presenting renovation plans
and proposals, assertively negotiating price, securing agreements and deposits, meeting and/or exceeding all
customer expectations, and resolving customer issues to their complete satisfaction
 Detail-oriented and well-organized ensuring that projects were completed with precision and accuracy
on all levels, meeting with customers frequently, if needed, for modifications and/or revisions
 Strong communications, establishes rapport quickly with a wide range of clients, math, analytical, and
problem-solving skills
 Reads blue prints and floor plans, initiating design concepts, and customizing remodeling designs,
consulting with clients for precise specifications
 Trained in First Aid and complies with all OSHA safety rules and regulations
 Multi-tasks efficiently, learns new systems quickly, and completes all projects on-time or ahead of critical
deadlines
 Experienced using computers, Windows, MS Office, Internet research, email
 Self-starter, works well independently or collaboratively in a team environment
Professional Experience
07/02 - Present Production / Tire Builder
Sumitomo Rubber, Tonawanda, NY
Operates a first and second stage tire building machine to build MTR, medium truck tires, for
tractor trailer applications
Operates forklifts, pallet jacks, and overhead cranes to reposition raw materials into
production areas for utilization
Performs quality control inspections of products throughout the production phases
Consistently meets and/or exceeds daily production quotas, up to 210% of objective
05/05 - 05/08 Owner
Kevin Clapp Countertops, Akron, NY
 Responsible for all phases of a residential remodeling, home improvements company, with an
emphasis on custom made countertops, including marketing and sales, building client base and
referrals, and supervising up to 3 skilled tradesmen, with personal clients throughout Western
New York or performing work for local contractors as requested

2.  Certified to fabricate and shape multiple solid surface products such as Corian, Hi-Macs,
Avonite, and Surrell
Education and Training
Interior Design (course studies), 1983 - 1984
Bryant & Stratton, Buffalo, NY
Diploma, 1982
Cleveland Hill High School, Cheektowaga, NY