Renard Williams has over 15 years of experience in customer service and accounts receivable roles. He is currently a Senior Accounts Receivable/Bankruptcy Associate at EXL Service for Cox Communications where he processes payments, researches accounts, ensures payments are applied accurately, and analyzes customer bankruptcies. Previously, he held several roles at Ferguson Enterprises including Senior Accounts Receivable Associate and Assistant Supervisor where he entered payments, analyzed customer information, and accurately posted payments. He also has experience supervising associates and evaluating processes to improve efficiency. Williams aims to enhance his management skills while providing efficient production.

1. Renard A. Williams
Cell: 757-344-9050 (c)
E-mail: renardwilliams3@gmail.com
Objective A driven individual with extensive background in customer service, proven leadership
skills; with a passion to enhance my management capabilities while providing
efficient and effective production.
Work Experience EXL Service for Cox Communications Chesapeake, Va.
Senior Accounts Receivable/Bankruptcy Associate
August 2014 – Present
 Process live checks via lockbox and electronically through Exception Manager
 Research and apply payments accurately using various research tools
 Ensure all payments are processed within the turnaround time of 48 hours
 Contact customer when needed to ensure payments are applied accurately
when no instruction is provided
 Adhering to internal business/operational processes
 Continually evaluate processes to maximize productivity and minimize errors
 Demonstrate knowledge of Chapter 7 and Chapter 13 bankruptcies and
associated terminology
 Process documents received for the courts from all sites.
 Analyze customer accounts using history and date to ensure charges fall within
the appropriate timeframe that allows for forgiveness of debt
Ferguson Enterprises Newport News, Va.
Senior Accounts Receivable Associate – October 2010- August 2014
 Entered and balanced customer payments from various banking
institutions and branches.
 Accurately analyzed various information provided by customer to accurately
post cash
 Sent clear, complete, and accurate memo to branch concerning payments
 Processed difficult payments due to expertise and speed
 Applied analytical and problem solving skills
 Accurately and efficiently posted all payments to customer accounts,
performed necessary research to reconcile payments, and perform additional
tasks as needed
CCAD Assistant Supervisor – March 2005 – February 2009
 Directly supervised 5-12 associates
 Distributed work to ensure all deadlines are met
 Interacted with branch contacts daily.

2.  Assisted in the interviewing process of new candidates.
 Evaluated and changed procedures to improve efficiency.
 Built working relationships with internal and external customers.
 Served as sole trainer of new associates
 Maintained a positive environment that fostered growth and open communication
DPC Assistant Supervisor February 2004 – March 2005
 Provided direct supervision for 5-7 DPC associates within initial group.
 Provided a level of supervision for the entire Document Processing Center.
 Ensured that all policies and production goals are met by all DPC associates.
 Ensured that assigned area of responsibility daily production goal is met.
 Developed and maintained working relationships.
 Served as sole Trainer for associates assigned to initial group.
 Composed and presented quarterly and yearly evaluations for
 Delegated workload to meet set deadlines.
 Assisted in creating activities that maintained and improved morale of all
associates
 Conducted interviews with potential job candidates.
Senior DPC Associate April 2003 – February 2004
 Sorted all incoming mail
 Scanned documents into database system
 Prepared Outgoing UPS shipments
 Performed data entry
 Assisted in the training process of new associates
 Mentored Junior associates
Junior DPC Associate May 2002 – April 2003
 Sorted all incoming mail
 Scanned documents into database system
 Performed alpha numeric date entry
The Lee Group Newport News, Va.
Merchandiser May 2002 - July 2002
 Worked as a Temporary to Permanent position as a Merchandiser for Coca Cola.
McDonalds Hampton, Va.
Shift Manager February 1998 – May 2002
 Controlled labor costs, inventory and delegated duties to crew members.
 Specialized in exceptional Customer Service by providing fast and accurate
service.

3. Education Kecoughtan High School Hampton, Va.
Diploma [1996-2000]
Thomas Nelson Community College Hampton, Va.
Area of study – Business Administration May 03 - Present