1. EMMA DORREPAAL
200 Turton Street
Sunnybank, Qld 4109
M: 0478 072 973
E: emma.verhoeven@optusnet.com.au
Objective
A highly proficient administrator that implements process improvements
seeking a role in a growing and innovative company to maximise company
profits
Skills Summary
Administrative office support person offering versatile office skills and
proficient use of Microsoft Office programs. Strong customer service skills
and decision making skills, works independently or as part of a team and is
able to learn new skills and computer programs quickly. Able to organise
workload and priorities to ensure that tight deadlines are met.
Key Skills (Office)
Customer Service Administration
Invoicing Spreadsheets
EFTPOS payments Order Processing
Quotes Database Administration
Key Skills (Computer)
MS Word MS Outlook
MS Power Point MS Excel
Education
Logan Institute of TAFE – 2004
Certificate 3 In Business Administration
Napier Girls High School, Napier, NZ - 1984 – 1987
 Successfully completed Year 11

2. EXPERIENCE
Aidacare Pty Ltd, Qld - 2009-2014
Customer Service/Hire Coordinator
Handled all tasks associated with the hire division of the business such as
setting up new hire agreements, invoicing, taking payments.
Achievements
 Effectively communicated with multiple personnel to ensure that the
hire equipment would be delivered in a timely manner
 Established strong relationships to ensure that customer satisfaction
was reached
 Increasing hire department revenue up 20% in 5 years
 Ensuring that all outstanding payments were collected in a certain
timeframe
 Meeting end of month and end of year budget
Manassen Foods Pty Ltd, Qld - 2007-2009
Administration Officer
Handled all tasks associated with the sales side of the business such as
printing off all picking slips for warehouse staff to have ready for despatch the
following day.
Achievements
 Effectively managed processing of all tasks relating to orders being
despatched in a timely manner
 Established strong relationships with work colleagues and customers
WORK REFEREE
Eunice Dibden
Customer Service Team Leader (Aidacare Pty Ltd)
Mobile: 0400 152 781
Darren Wright (formerly my manager at Aidacare but has left in July 2014)
Phone: 0400 003 902
PERSONAL REFEREE
Pastor Kevan Denny
Senior Pastor (Sunnybank Church of Christ)
Mobile: 0413 581 986