1. Freddie Cisson
3470 Pinewalk Dr. N Apt 222
Margate, Fl 33063
Phone: (908) 405-6163
Email: CissonFreddie@Yahoo.com
Objective
To obtain a Manager position within Florida Power and Light corporate operations.
Summary
Highly self-motivated, focused and detail-oriented with over 18 years in customer service and management.
Articulate team player with excellent oral and written communication skills and the ability to multitask,
prioritize, and self-manage. Thorough knowledge of Microsoft Office and SAP functions.
United States Navy
1992 – 1993
Perform data transfer tasks and Maintain records of daily work routines. Provide system updates to shipmates
for new processes and procedures.
WORK EXPERIENCE
Public Service Electric and Gas, New Jersey
Supervisor
October 2009 - Present
Responsible for addressing and resolving the concerns of a team consisting of up to 150 members daily. Work
with large and small business customers to ease resolution of field service issues, rates, billing, and collection
issues. Point of contact for reps, sr. service reps, and supervisor team in need of assistance. Provide tariff
details to customers for an understanding of the meter to cash process. Responsible for processing emergency
orders and coordinating with other departments to ensure the safety of the community, co-workers, and
company infrastructure are maintained. Establish consensus, trust, and communicate effectively (written and
verbal). Use sound practices and skills and maintain a total commitment to company standards while valuing
differences in others' strengths, perspectives, approaches, and personal choices in a diverse and inclusive
manor in a teamwork setting. Recognized system errors and process gaps and inform corporate for corrective
action. Receive live and escalated callbacks for customers requesting the assistance of a supervisor. Includes
problem solving on a supervisory level beyond the standard staff responsibilities and or abilities. Knowledge
of SAP CRM/DWMS and GIS. Strong MS Office skills, SAP, Customer Relationship Management (CRM),
and the Interactive Voice Response Systems (IVR). Work with managers in different departments and regions
of the company the processing of state programs and continuation of program benefits.
Pearl Property Management - North Plainfield, New Jersey
Chief Operation Officer
January 2007 – November 2009
Involved in the evaluation and acquisition of properties. Provide supervision in the construction of all repairs,
replacements and upgraded equipment and structural aspects of properties. Achieve the desired results of the
organization through the use of set values and tools for sale of properties and state/local inspections. Layout
projects for successful completion. Train and instruct personnel in work practices, use of tools and equipment.
Recognize unusual conditions and take corrective action to ensure a safe working environment.
Broadband Express - Chatham, New Jersey
Training Supervisor
June 2005 – November 2006
Provide CATV and Telephony training. Inventory control and distribution management. Provide technical
support and customer service. First level supervisory position. Ability to layout and supervise the work of
others. Train and instruct personnel in work practices and use of tools and equipment. Recognize unusual
conditions and take corrective action. Possess and maintain a valid driver’s Class A commercial license.
Public Service Electric and Gas - Irvington New Jersey
Underground Technician
April 2003 – August 2003
Maintain company and customer equipment at various locations. Worked on team projects to ensure successful
completion. Worked with energized and de-energized equipment. Monitor and maintain dry nitrogen tank
levels. Possess and maintain a valid driver’s Class A commercial license. Assist in the emergency response and

2. restoration for major events that occur at all times. Involved with the construction of outside plant facilities and
distribution facilities. Provide supervisory backup to managers to meet business needs
Verizon - Irvington, New Jersey
Multi Media Service Technician/ Outside Plant Technician
October 1998 – October 2003
Provide supervision in the construction of major new, replacement and upgraded outside plant facilities.
Oversee the activities of outside plant construction associates during set times to ensure safe and efficient
construction. Promote safety principles. Operate bucket truck and digger pole placing equipment. Transport
equipment and poles up to 55 feet in length. Possess and maintain a valid driver’s Class A commercial license.
Assist in the emergency response and restoration for major events that occur at all times. Involved with the
construction of outside plant facilities and distribution facilities. Provide supervisory backup to managers to
meet business needs.
Leadership
Middlesex County
Middlesex County Committeeman
June 2009 – Present
Provide feed back to and from residents to the County of Middlesex and the City of Edison. Work with
community based programs to ensure the community has accessibility to the resources that are available.
Assist families dealing with different crisis issues with parents and children. Committed to maintaining the
family structure in a healthy and prosperous manor. Continuously working to bring fresh and new ideas to the
table of families that work toward building the family structure. Responsible for ensuring the safety of all
family members in household across the state and country.
Promise Church of God – New Brunswick, New Jersey
Youth Assistant
July 2007 – Present
Work closely with youth department to guide and structure children age 2-21. Work closely with children to
help build self-esteem and attributes for life. Provide confidentiality for children and parents. Construct plans
and projects to strengthen family bonds. Involved in outings with youth.
Education
Grand Canyon University, Phoenix AZ
Masters Degree in Psychology, 2015
Bachelors Degree in Psychology, 2013
Union County Vocational Technical School, Scotch Plains NJ
HVAC Universal Technician Certification.
Notary Public of the State of New Jersey
*Valid Driver’s License