1. 315 Mary St
Jeffersonville, IN 47130
Phone 812-725-3734
E-mail raytheriotsr@gmail.com
Raymond A. Theriot Sr
Objective To provide my skills, knowledge, and experience to a company that will allow me to also
continue with training, education, and to grow professionally.
Education Dec 2015 Cisco Meraki St. Louis, MO
▪ Earned Certified Cisco Meraki Networking Associate certificate.
2001-2003 ITT Technical Institute Louisville, KY
Associate Degree in Applied Science / Computer Networking Systems
▪ Windows NT Workstations/Servers
▪ Windows 95/98/ME/XP
▪ Network Applications
▪ Cisco Routers
▪ Active Directory setting up user profiles, email account, and privileges to selected
programs and applications
▪ Lotus Notes
▪ LAN / WAN/ / VLAN
Professional
experience
July 2014 – Present Heartland Payment Systems
Smartlink Technician
▪ Experience with Meraki Cloud Management Dashboard.
▪ Understanding of VLAN network segmentation.
▪ Ability to use web based tools to troubleshoot and confirm network connectivity.
▪ Experience with installing and configuring branch office and corporate networks.
▪ Familiarity with configuring and maintaining hub-and-spoke VPN connections.
▪ Ability to direct a remote technician through a physical network redesign.
▪ Fluency of the Microsoft Office application suite, including Excel, Word, Outlook, and
Visio.
▪ Understanding of network security including content filtering, firewalls, and traffic shaping.
▪ Proficiency with Microsoft Windows Desktop and Apple Operating Systems.
▪ Knowledge of Android, Apple iPad and iPhone Operating Systems.
▪ Basic understanding of networking structures, theories, principles, and practices.
▪ Ability to conduct research on issues related to job specification, standards and products
as required.
▪ Good written and oral communication skills including technical documentation.
▪ Ability to present ideas in user-friendly language.
▪ Proven analytical and problem-solving abilities.
▪ Ability to effectively prioritize and execute tasks in a high-pressure environment.
▪ Strong customer service orientation.
▪ Experience working in a team-oriented, collaborative environment.
October 2012 – Jun 2013 Department of Commerce
[ City, State ]
Clerk
▪ Quality Assurance
▪ Verification of Census materials being sent to client
April 2012 – October 2012 Paul’s Fruit Market
Warehouseman / Driver
▪ Receive inbound goods.
▪ Rotate inventory

2. ▪ Prepare goods for transport deliver goods to stores.
▪ Operate forklift and electric pallet jack.
September 2009-September 2011 Department of Commerce
[ City, State ]
Geography Statistical Clerk
▪ Inputting of data from hardcopy
▪ Verification of Census Surveys
▪ Prepared kits for field agent
June 2006- April 2009 Papa John International
FSHD Analyst
▪ Worked on the Field Systems Help Desk
▪ Received inbound calls of company and franchise stores
▪ Assisted stores with all computer operations and issues
▪ Performed troubleshooting and analyzed software and hardware problems
June 2003- March 2006 Charter Communications
High Speed Data Specialist
▪ Assist customers in using broadband internet and network connectivity.
▪ Set up home networks
▪ Configured troubleshot and analyzed software
August 2001- May 2003 Wal-Mart
Customers Sales Representative
▪ Assist in final sales
▪ Quality assurance
▪ Stocking and inventory
▪ Customer Relations
1991- 2001 (Owner-Operator 1995-2000)
Commercial Truck Driver
▪ Responsible for the receiving and delivery of valuable merchandise
▪ Inspect and perform maintenance on vehicle
▪ Kept computer and hand-written records
▪ Accounts receivable and disbursement of expenses
▪ Ensured all certifications and inspections were updated and correct
Military
United States Army, December 1985- November 1991, Honorable Discharge
United States Army Reserves, February 1998- February 2001, Honorable
Discharge
▪ Transportation Management, directly responsible for handling and maintenance of
military vehicles
▪ Performed inspections and accountability of numerous military vehicles
▪ Performed inspections using appropriate technical ; manuals and bulletins,
regulations, Department of the Army pamphlets, and safety of use messages
▪ Properly identify and classify parts and equipment
▪ Processing of equipment
▪ Repairing, inspecting, and mobilizing vehicles
▪ Perform other tasks as directed
▪ Participated in “Operation Desert Storm” taking part in the deployment to the
Iraq/Kuwait region