1. Jose L. Herrera
4111 Coral Tree Circle, Unit 328 C: (954) 778-2595
Coconut Creek, FL 33073 JoseLHerrera69@gmail.com
DISPATCHER/ON ROAD MANAGER OF OPERATIONS
Bi-lingual Dispatcher/ On Road Manager of Operations with a successful track record of turning 18 high
value commodity facilities into advanced quality service and production providers, while maintaining strict
budget controls and delivering record setting profitability.
Core competencies and professional strengths include:
Dispatch Management Ground & Air Freight Management Electronic Inventory Management
Haz Mat Management Business Plan Development Vendor Management
Customer Service/Billing Mgmt Supply Chain Management Import/Export Broker Documentation
PROFESSIONAL EXPERIENCE
FedEx – Dispatcher/On-Road Manager (11/1991-Present) Ft. Lauderdale,
FL
Schedule, dispatch and manage a fleet of over 120 FedEx employees while monitoring the performance of
routes that directly impact in excess of 1500 customers daily. Administer weekly, monthly and quarterly
meetings with managers and employees in order to identify areas of opportunity while aligning corporate
objectives. Responsible for safety training and corporate compliance while adhering to all pertinent
governing committees ( i.e.: DOT, OSHA, FAA, TSA, MSDS, 49CFR). Participate in the hiring process of
new candidates as well as making recommendations for those ready for promotion. Organize, staff, direct
and control PM schedule with fleet management to ensure asset utilization is properly allocated and
maximized. Monitor fuel SOPs through local reports and as well as vendor management. Part of the “Best
Practices” team that provides leadership structure, strategic direction and proper regulatory adherence at all
significant steps of the logistical chain. Participate in the fiscal management of the budgetary forecast and
income for the year and provide insight into short/long term planning at large.
Pan American World Airways – Customer Service Manager (06/1987- 09/1991) NYC, NY
Directed, organized, staffed and controlled the JFK facility operations to ensure fulfillment of quality
customer service. Managed a staff of 50 employees while ensuring on time departures and meeting all
demands of pertinent to individual customers needs. In addition to continually training personnel also
administrated monthly, quarterly and annual facility cost control P&L business plans to establish goals,
forecast opportunities, and identify previous year’s strengths.
EDUCATION
John Jay College of Criminal Justice: NYC, NY
• BS – Computer Information Systems
• Minor – Public Administration
• Treasurer – Student Body

2. COMPUTER SKILLS
 Constant Surveillance Systems (CSS)
 Microsoft Office – Highly proficient in all applications
 COMPASS, EXPRESS – Dispatch routing & scheduling systems
 FAMIS – Field Activity Management Information Systems
LICENSES
♦ NYS – Paralegal License
♦ NYS – Security License
♦ TSA - Certified
AWARDS
 Dispatcher of the Year - 2010