1. David Olmos Gutierrez
1440 Northview, Selma CA. 93662
dave.gutierrez@hotmail.com
Home: 559-257-4820
Cell: 559-859-0552
I am a reliable and hard working individual. I am a self starter who works very well with others. This
encompasses warehouse experience as well as twenty-three years of banking operations and IT experience. This
often required on-call twenty-four by seven preparedness. I have a work history of carrying out highly visible tasks
within required Service Level Agreements (SLA). I’ve managed a team of thirty-plus employees overseeing and
coaching them in meeting required SLA’s as a group and taking final responsibility for their performance.
Areas of Expertise: (October 1992 to October 31st
, 2014)
• Bank of America Vault Teller. Handled large sums of money while processing deposits and withdrawals for
our Merchants.
• Bank of America Call Center Associate.
• Staff Planning Analyst. (Staffing Required Full Time Equivalents According to Forecasted Call Volume)
• Bank Operations Manager, overseeing and coaching a team of Employees to Exceed Company
requirements.
• Auditing of Call Center Associate time sheets, ensuring compliance with California State Law.
• Microsoft Word, PowerPoint, Excel, Access and Outlook.
• Type 70 Words per Minute
• IT Administrator DATA/VOICE support, overseeing PBX-(Private Branch Exchanges) for Bank of America
including installation; programming; MAC-(Move Add Change) and continuity support. In this position I was
transitioned to EDS-(Electronic Data Services) then to Hewlett Packard as a vendor supporting the Global
Bank of America account. I was part of the final escalation support team. Level 3.
• Administered Bank of America Call Center Voice Mail Systems.
• Respectfully carried out positions that granted access requiring high levels of trust and discretion. Examples:
(Voicemail Systems, Service Observe Administration, Customers Account and Individual Information).
• Implementing installation and logical programming of various IT devices, based on project management
requirements and Service Level Agreements. Quality Control Checks, pre-production implementation.
• Ordering and keeping inventory of high value equipment for Call Center functionality.
• Installation of Cisco Routers and Switches, as well as Avaya PBX vendor equipment.
• Organizing and participating in conference calls with Middle and High level Management at Bank of America
and various vendors. (Avaya, Nortel, Sonus, Hewlett Packard, Blackbox, Cisco)
Last day with Hewlett Packard, October 31st
2014. (Account Between Bank of America and Hewlett Packard)
Education:
Roosevelt High School, Fresno California
Fresno and Reedley Community College, 2013 to Current.
Classroom Based Computer Sniffer Training
Classroom Based Private Branch Exchange Administration
Classroom Based Cisco Certified Network Associate Training (Dallas Texas)
Classroom Based Cisco Call Manager Training (Detroit Michigan)
