1. Debbie Thompson
Deboreeno@hotmail.com
Objective
Administrative professional seeking an office position, utilizing many years of progressive clerical responsibility
Summary ___________________________________________________________
 Knowledge of MS Word & Outlook, Basic Excel, Siebel, PCIS, NextGen, Centricity, & EyeMed
 Typing speed certified at 84 wpm, with zero errors, and excellent spelling skills
 Tested at 7,900 kph, data entry/10-key
 Professional appearance and communication skills
 Experienced in answering multi-line phone systems, and maintaining a high level of customer service
 Proficient on common office equipment including copiers, facsimile, various printers, and postage
machines – including changing ink cartridges/drums
 Maintained office supply inventory and ordering
 Set up and maintained files, sorted and distributed large volumes of mail
 Trained in HIPAA, privacy/confidentiality rules
 Organized, detail oriented, and self-motivated
 Friendly, outgoing, and team-spirited attitude
Work History ________________________________________________________
04/2014 to 06/2014 Chart Prep Eye Care Assoc. of NV Sparks, NV
 Tracked down and prepped all charts for the next day’s appointments
 Obtained insurance authorizations, inserting into correct patient’s charts
 Answered phones, and learned a bit about scheduling
 Called referring physicians’ offices for required referrals
 Sent and received faxes, used copier/scanner, and postage machine
 Used the Eye Med computer program for printing/following the doctors’ schedules
02/2013 to 04/2013 Front Desk Receptionist G.I. Consultants Reno, NV
 Primary front desk reception, checking in patients for their appointments
 Worked in an office with seven Gastroenterologists and one Physician’s Assistant
 Checked all charts for the day’s appointments, to determine paperwork needed
 Completed weekly no-show report, staying in touch with providers and patients
 Sorted and delivered a large volume of mail
 Extensive usage of the Centricity computer program for most aspects of the position
12/2012 to 01/2013 Operator Sierra Neurosurgery Reno, NV
 Answered heavy, high volume of incoming calls for an office of eight Neurosurgeons
 Transferred callers to the appropriate department, such as Medical Assistants or Schedulers
 Used the Next Gen computer program, to follow the doctors’ schedules for each day, and look up
patient information

2. 08/2012 to 11/2012 Front Desk Receptionist Visalia Medical Clinic Visalia, CA
 Checked in patients for appointments in a multi-specialty clinic
 Accepted co-pays/payments to accounts
 Updated demographics and insurance information
 Had my own cash drawer/batch, and balanced at the close of each day
 Used the PCIS computer program for most aspects of the position
01/2009 to 08/2012 Department Assistant UnitedHealthcare Reno, NV
 Supported three Medicare insurance sales reps
 Front Desk Reception duties, including greeting members and keeping reception area neat
 Used the Siebel computer program, to input insurance applications for our members
 Kept stockroom organized, with correct amount of inventory
 Assembled sales kits for the reps, from our sales materials
 Answered a multi-line phone, used copier, fax machine, and postage machine
 Sent packages daily, using UPS Campus Ship online
 Kept a conference room calendar, using the Outlook computer program
 Was the office contact for the property managers, attending meetings with them
 Ordered office supplies and contacted the appropriate vendor for office machine maintenance
 Used Word, Outlook, and Siebel computer programs
10/2008 to 11/2008 Front Desk Receptionist Reno Diagnostics Center Reno, NV
 Checked patients in for various diagnostic testing
 Updated demographics and insurance information
 Scanned insurance cards/driver’s licenses
 Accepted co-pays, used credit card machine
 Balanced at the end of each day
Education __________________________________________________________
Placer High School Auburn, CA
 Graduated with 3.5 GPA
 Received Bank of America’s “Outstanding Business Student” Award
References _________________________________________________________
 Sue Roth Prominence Health Plans (formerly UHC) 775-338-5461
 Lola Stubbs Health Educator – United Healthcare 775-824-9701
 Elizabeth Corona Customer Service Rep. – United Healthcare 775-824-9704