1. FRENILENE L. PALMA
68-2021 Sixth Line Oakville, ON L6H4S2 • Cell: 905-464-7611 • Home: 905- 617-1408
Email address: frenilenepalma@gmail.com
Linkedin : ph.linkedin.com/in/frenilenepalma
Highly motivated and committed Health Care Professional with over 3 years
experience specialized in a critical care settings providing nursing care to diverse
populations and over 2 years as a Product Performance Analyst responsible for
assessing event/complaint information for completeness, conducting follow-up,
making the complaint determination, coding the compliant, evaluating for regulatory
reportability, investigating the issue, writing a summary of the event & investigation
findings, and closing the complaint which requires understanding of medical
terminology to correctly assess patient impact, and to maintain accurate files with
correct regulatory reportability decisions.
KEY SKILLS:
 Proficient in a Microsoft Office environment
 Experienced working in a health care environment
 Excellent verbal and written communication skills; Fluent in English and Tagalog
 Good organizational and time management skills
 Good interpersonal and customer service skills
 Experienced in dealing with the public in a mature, patient and helpful manner
 Enthusiasm to serve a diverse community
 Ability to be flexible and adaptable
 Has ability to function both independently and cooperatively with the care-
giving team
WORK EXPERIENCE:
Cebu Doctors’ University Hospital, Cebu, Philippines www.cduh.com.ph 2009-2012
Registered Nurse- Intensive Care Unit
(Cebu Doctors' University Hospital (CDUH), is a leading tertiary level healthcare
provider in Metropolitan Cebu since the past 37 years with 300- Bed capacity and
state of the art facilities and ultra modern hospital complex that accommodate the
main hospital and medical clinic buildings.)
Key Responsibilities
 Provides skilled intensive nursing care to patients according to their individual
needs; utilizing the nursing process or scientific problem-solving approach.
 Observes, assesses, reports and records symptoms, conditions and abnormalities
of patients.

2.  Provides efficient nursing holistic care and plans for a total nursing care of
critically ill patients
 Administers medication treatments,carries out treatments and procedures,
notify any reactions.
 Perform IV fluid insertion, use of equipment for cardiac monitoring and
respiratory assistance and able to take 12 lead Electrocardiogram.
Accomplishment:
 First Aid and Basic Life Support Certification affiliated by Emergency Care and
Safety Institute (ECSI)
Wipro BPO Philippines LTD. INC., Cebu, Philippines www.wipro.com 2012-2015
Product Performance Analyst- Quality Assurance
(Wipro Ltd is a global information technology, consulting and outsourcing company
with 160,000+ workforce serving clients in 175+ cities across 6 continents)
Key Responsibilities
 Excellent in communication and general computer skills.
 Meets deadlines and works with a high level of multicultural awareness and
adaptability. Prepare and submit regulatory reports in strict accordance with
regulatory timelines.
 Adept at recognizing clinical values and abstract data from source documents.
 Uses analytical skills to identify data or patient safety issues.
 Understands medical terminology to correctly assess patient impact, and to
maintain accurate files with correct regulatory reportability decisions.
Accomplishment:
 Top 2 Quality Analyst of the month
EDUCATIONAL BACKGROUND:
Bachelor of Science in Nursing
Cebu Doctors’ University www.cebudoctorsuniversity.edu 2007
Cebu City, Philippines
(credentials are in the process of being assessed through National Nursing Assessment
Service)
REFERENCES AVAILABLE ON REQUEST