1. Dawn Hood
1303 S. JonQuil Street
Bossier City, LA 71112
318-584-4235
dawn.hood129@gmail.com
SUMMARY
Successful leader in Business Development and Accounting, driving up revenue
and profit growth, including professional experience in divestitures, start-up,
company closures and entity transfers/sales. Management level expertise cover
Operations, Mergers, Acquisitions and Internal Transitions. Organized, managed
and restructured companies with 12 employees up 500 employees from Human
Resource to Accounting and Bookkeeping needs. Track record proves increase
in customer satisfaction via improved processes/productivity and employee
moral. Innovative leader: builds and executes plans that improve revenue and
profit. Result Driven Motivator
KEY QUALIFICATIONS
• Stream Line
Procedures
• Mergers
-Management
• Organizational
Change
• Collections
Management
• Personnel
Development
• Multiple Entity
Accounting
• Customer
Relations
• Resolution
Management
• Training internal
and external
• Vendor Relations • Budget/Goal
Planning
• OSHA Safety
Certified
PROFESSIONAL EXPERIENCE
ON HOLD MARKETING COMPANY, Shreveport, LA
Elite marketing company providing alternative and innovating ways to reach your
customers from custom recordings for on hold messages to alluring scenting
machines for in store customers for more than 21 years of family service
covering international boundaries of success.
Accounting Collections Specialist 2014-present
Generated increase in monthly income from sales as well as maintaining less
than 3% AR due to streamlining processes and setting up policies.
• Maintained AR at a steady 3% or less
• Increased monthly income from sales $10,000 or more
• Streamline procedures and generate policies for accounting department
• Increased customer relations in Business to Business collections
• Generated follow-up process for all clients sent to collections company
• Surpassed quarterly review goals without fail
U.S. ARMY NATIONAL GUARD, Louisiana
A government program that speaks for itself providing help, aid, assistance,
protection and care to those in need of a soldier by their side.
E4-Logistician/88M 2011-present
Graduated top 10 of training class named on the Commanders List which

2. Dawn Hood
1303 S. JonQuil Street
Bossier City, LA 71112
318-584-4235
dawn.hood129@gmail.com
includes obtaining both mental and physical challenges and ability tests.
• Fully trained in U.S. Military combat and transportation for all military
grade vehicles
• Hold daily, weekly and monthly safety meetings
• Supervise teams/groups up to 100 soldiers strong
• Obtain, Research, Plan and Execute projects, missions and more
CONTRACT/SELF-EMPLOYED, Louisville, KY-CABO, LA 1994-present
In an effort to stay gainfully employed, continue learning and obtain flexible hours
for family life contract, part-time and short-term jobs filled life on a daily basis.
• Merger manager presenting new ideas, policies and standards of business
operations
• Hold training meetings for management team on accounting policies and
functions, enforce policies
• Work within set budgets
• Re-design and adjust non-functional policies for internal businesses and
company
• Find and correct accounting errors in prior accounting periods, close
accounting period
• Post daily sales, journal entries, reconcile banks and credit card
statements, A/P, A/R and Payroll
• Membership billings, liens, AIA Sub-Contractor billings, student account
billings
• Prepare, present and discuss financial status, goals, budget reports and
plans with committed funds
• Tax returns personal and corporate, quarterly and annually
• Maintain clients and vendors, establish new business relationships,
process and handle customer objections
• Reduce cost by implementing new processes and flow of information
within the company
• Research of new items and perform cost analysis, maintaining supplies to
37 locations
• Process all purchase requests into purchase orders, research invoice
discrepancies and corrections
• Quality control, Shipping and Receiving, create, design and implement a
functional stock room
• Substitute Teacher, Desoto Parish
U-HAUL, Shreveport, LA
Long standing company providing quality service, materials and rental equipment
for the do-it-yourself mover since 1945. Founded by Navy Veteran in his efforts

3. Dawn Hood
1303 S. JonQuil Street
Bossier City, LA 71112
318-584-4235
dawn.hood129@gmail.com
to move his family back home after his time in service.
GENERAL MANAGER 2013-2014
While driving sales up in all areas and maintaining above average storage rentals
during construction, after a short term this location was obtaining awards and
meeting or surpassing monthly goals.
• Forklift certified
• Hold daily, weekly and monthly safety meetings for all employees
• Purchase and maintain all safety equipment via OSHA and company
regulations
• Manage, hire, train and schedule 20-25 employees in a
service/retail/construction environment
• Work within set budgets, surpass goals on monthly and yearly basis
• Maintain clients and vendors, establish new business relationships,
process and handle customer objections
• Quality control, Shipping and Receiving, create, design and implement a
functional stock room
• Put this location back in the top 100 in hitch sales
• Maintain marketing advertisements for location
ROBERT MATTINGLY & SONS, INC., Louisville, KY location closed
A family owned and operated Construction Company handed down several
generations. Specializing in Commercial and Residential construction.
Accounts Payable and Billing Specialist 2006-2009
Redesigned company policy and procedures on Purchase Orders and turn
around time on AP and AIA Billing payouts, reducing aged payables 100% and
increasing contractor relations.
• Present new ideas, policies and standards of business operations
• Hold training meetings for management team on accounting policies and
functions, enforce policies
• Re-design and adjust non-functional policies for internal businesses and
company
• AIA Sub-Contractor billings
• Maintain clients and vendors, establish new business relationships,
process and handle customer objections
• Create/restructure the process of renting equipment and purchase orders
to eliminate extra costs
• Reduce cost by implementing new processes and flow of information
within the company
• Track ongoing construction jobs ranging from 30-50
• Research of new items and perform cost analysis
• Process all purchase requests into purchase orders, research invoice

4. Dawn Hood
1303 S. JonQuil Street
Bossier City, LA 71112
318-584-4235
dawn.hood129@gmail.com
discrepancies and corrections
• Quality control, Shipping and Receiving
SHPS, INC., Louisville, KY
Successful third party Human Resource Company providing services from FSA
and commuter account tracking to on call nurse services, SHPS provided a way
for our clients to be sure they provided top notch benefits to their employees.
Benefits Representative 2001-2006
Quickly becoming a team lead and stepping into a training and account specialist
role this position encouraged growth and challenges on all levels.
• Supervisor experience up to 100 co-workers
• Account Specialist Team Lead for major clients, 75 co-workers
• Merger manager presenting new ideas, policies and standards of business
operations
• Hold training meetings for management team
• Create and adjust on-line training modules and tips for other employees
• Work within set budgets, meet and surpass goals on monthly and yearly
basis
• Re-design and adjust non-functional policies for internal businesses and
company
• Track, process, research employee leave time, (FLMA, STD, LTD and
other work related leaves) all Flexible Spending, Commuter Accounts and
Cobra Insurance
• Research, recommend, and negotiate with IT to correct problem areas
• Reduced debt of uncollected funds from over $20,000 to less than $1,000
within six months
• Process and handle customer objections
EDUCATION/CERTIFICATIONS
Ashford University, Bachelor Degree, Education Department, Graduate 2011
Jefferson Community College, Associates Degree, Real Estate, Graduate 2003
Colorado Technical College, Bachelor Degree, Accounting, Non-Graduate
OSHA 30 Hour Construction Certified, 2014
COMPUTER PROGRAMS
Proficient on Mac and PC computers, On-line web based programs, ADP,
Filemaker, aACE 4, Lotus 1-2-3, Lacerte Tax, Sales Tax Manager, ProsystemFX,
QuickBooks, QB Enterprise, Fore! Reservations, Timberline, AS400, Peachtree,
Core, Peoplesoft, Blue Pumpkin, Microsoft Word, Excel, Power Point, Access,
Outlook, Pegasus Mail, E-time and other Sage products